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“Vanishing amenities” 2 of 5 bubbles
Review of Wyndham Reef Resort

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Wyndham Reef Resort
Ranked #1 of 1 Hotels in East End
Certificate of Excellence
commack, ny
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Vanishing amenities”
2 of 5 bubbles Reviewed 21 February 2014 via mobile

My husband and I have been going to the reef for his post-tax-season getaway for years. He loves it because you can get a room where you can walk right out the sliding glass doors onto the beach and there's pretty decent snorkeling right off the beach. I used to like it, but not so much anymore, and here's why:

1-they used to have a trimaran that was really fun to sail. No more.
2-they used to have power snorkels, which were a great way to cover a lot of ground while snorkeling. No more.
3-their bicycles are so rusty they're almost unridable and absolutely no fun to ride (they could have cost me my life, too. We were chased by five dogs the last time there, and I would not have been able to outrun them on that bike. Fortunately, they weren't there on the ride back.)
4-they used to have a guy named Apallo (yes, that's the correct spelling) who worked at the waterfront. He was always ready to play tennis or Kadima with me. He's no longer there.
5-they have a tennis court but no tennis program.
6-there is nothing going on at night on this side of the island, which is a 45-minute drive on the wrong side of the road from seven-mile beach. you can see the barefoot man just so many times, and the pre-fixe meal that comes with the show is awful.

As I said, my husband really loves this place, so reef staff, if you're reading this, please tell me you've addressed some of these concerns to give me a reason to want to come back.

Stayed April 2013, travelled as a couple
Helpful?
15 Thank smurfie407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JakeMorgan72, Head Concierge at Wyndham Reef Resort, responded to this review, 25 February 2014
Thanks for leaving a review; most of your questions relate to our onsite water sports company White Sands however I’ll be glad to answer your concerns.

The Trimaran in question was upgraded with a brand new hobie cat sailing boat on which our guests enjoy fun trips.

Their power snorkels (DPV’s) were also replaced a number of years ago. Unfortunately those have not a very long life span and are very pricey to replace. The White Sands team has decided to instead offer guided jet ski tours and feedback shows that guests have been most pleased with these new additions to their fleet.

Snorkelling is certainly still an option and snorkel gear is readily available to all guests.

Due to our beach front location our bicycles have to be replaced between every 6 – 12 months, we took receipt of 4 new bicycles last week

Apallo was a much loved staff member who worked for a few years at White Sands. We all miss him here also. About 3 years ago he fell in love and moved to the USA. We still enjoy regular contact with him and White Sands are honoring him with a souvenir t-shirt available in their gift shop!

If you are interested in professional tennis lessons during your next visit, we’ll be happy to set you up with a teacher. We currently don’t have a full time trainer on site however.

Our on site entertainment is seasonal and includes Barefoot man, “local band”, karaoke, etc. Other events on this side of the island are available at the nearby Rum Point area, Pirate’s weeks events in the fall and at some of the restaurants in the Eastern Districts. For evening events in George Town we can arrange transportation or recommend a rental car.

Thanks again for the review and best wishes for the future
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (487)
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English first
Grand Cayman
Level Contributor
33 reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed 20 February 2014

My husband took me to the Reef Resort for our 25th Anniversary. The room was clean and adequate but when we went to dinner on the beach, the "catch of the day" was frozen imported tilapia! So I asked about the bone fish, it too was frozen. Thought I would be safe with the barbecue chicken, but it was burnt and slathered with bbq sauce. The next morning went to breakfast, the omelet was good but the dining area seemed run down. We got the feeling that perhaps they were struggling financially and not keeping up the property and buying everything frozen. We live on the island and bought the Staycation membership, but I'm not sure how often we will return now.

  • Stayed November 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
10 Thank janetl1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JakeMorgan72, Head Concierge at Wyndham Reef Resort, responded to this review, 6 March 2014
Thank you for taking the time to leave a review. We always appreciate any feedback provided by our guests as it is one of the many sources we use to constantly review all areas of the resort to ensure all expectations are met and exceeded. You can rest assured that all of our Management team have read your review and our General Manager of Restaurants will be reviewing with his team how better to address the issues you have raised. As an update, we have recently added locally caught lion fish to our menu which is a very tasty and fresh addition. We hope that on your next visit you will give it a try.

Thank you again for taking the time out to offer feedback on your stay.
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Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 20 February 2014

We arrived at The Reef on Feb. 15th. Was pleasantly surprised by the room size and location. It was wonderful. We were on the 1st floor (highly recommend) and steps from the beach. Room had a full size kitchen, living room and bedroom. Spacious and clean. The entire complex is immaculate. We did not get the all inclusive and were glad we opted for that plan. There is a grocery store, liquor store and restaurant across the street. We also rented a car and were very happy with that because we got to travel (with ease) to other restaurants and sites.
The food is good at the Reef. My only complaint was the time we ordered till the time it arrived was very long. So...give yourself at least 30 minutes to get your food.
We also ate at Over the Edge; Tukka, The LIghthouse and the Italian place across the street. All were very good.

Room Tip: First floor!
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  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank roger510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JakeMorgan72, Head Concierge at Wyndham Reef Resort, responded to this review, 6 March 2014
Thank you for the review of your recent stay with our resort. It is always gratifying when we read we have exceeded our guests’ expectations as it is at the heart of our guest experience goals. We appreciate your pointing out the spaciousness of our units and the level at which we keep the entire resort. Our maintenance and housekeeping teams work non-stop to ensure that everywhere is clean, tidy and well maintained and the entire team takes great pride in our resort.

You have left some great pointers for future guests and we would only add that we would love to welcome you back in the future. Best wishes from your friends at theReef Resort.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Coral, Florida
Level Contributor
80 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 bubbles Reviewed 16 February 2014

If you're like us and loved the East End, you have to stay here and enjoy the view at The Reef! Room had a nice kitchenette with everything you needed for the few nights and made it worthwhile with the store right across the street. We were on the 3rd floor and couldn't have had a better view with quiet waves adding to the ambiance of our stay.

Front desk was helpful and so friendly, they gave us free welcome drink coupons for both of us and pointed us to the right directions when we asked about the snorkeling off the beach. At dusk, we saw a huge lobster under The Reef's dock and if you want to see tarpon, head over under the Morritt's dock!

Room Tip: Ask for the 3rd floor!
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  • Stayed February 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Fntrvl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JakeMorgan72, Head Concierge at Wyndham Reef Resort, responded to this review, 6 March 2014
Thank you for your review of our resort. We also believe that the East End of Grand Cayman is a truly special place. We are glad to read you enjoyed the views as we feel we definitely have some of the best in the Caribbean. On your next visit to our resort, be sure to stop by and visit with our Concierge team, they will guide you to some of the island’s hidden jewels, there are plenty of them. In the meantime, thank you again for the review and enjoy your travels.
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Saginaw, Michigan
Level Contributor
51 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 16 February 2014 via mobile

I love the reef I have been there 6 times.I am a owner right next door.other resort.But I spend my time at the reef.better staff.better food more down to earth. If I could afford more time I would buy time there. They treat there guests extremely well

Stayed March 2013, travelled as a couple
Helpful?
Thank GRLCOACH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JakeMorgan72, Head Concierge at Wyndham Reef Resort, responded to this review, 6 March 2014
Thank you for taking the time to post your thoughts regarding our resort. Our mission is to always exceed expectations with our customer service being a main focus to achieve that mission. Your comments are valued and appreciated.

We are looking forward to you stopping in frequently on your next visit to Cayman.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Inverness, Illinois
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 16 February 2014

Wonderful place to stay! Sunrise coming over the balcony, white sand beach, easy access to snorkeling... We booked through VRBO, and found the resort's amenities perfect for our family. White Sands Water Sports is right on-premise and great!

  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank msperrucci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JakeMorgan72, Head Concierge at Wyndham Reef Resort, responded to this review, 6 March 2014
Thank you for the review, it is wonderful to read you had a great time and we are really pleased that you enjoyed everything that we have to offer on site. We have passed your comments to White Sands Water Sports, the guys say hi!

We are looking forward to seeing you on your next trip to Grand Cayman and in the meantime, wish you happy travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntington, New York
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 12 February 2014

The hotel and staff were great, with the location being tops!
This is a very normal, no-frills place compaired to other resorts in seven mile beach, but you will not be disapointed if you are looking for peace, sun, pool, and ocean. Just enough food and supplies in walking distance to make you not want for much of anything else.
Water sports available in house for extra costs, but very good staff and trips!
Perfect breezes on this side of the island!
We would return again down the road, for more fun in the sun!

Room Tip: Pick a ground floor to walk out to beach, and a full kitchen if you want your own meals.
See more room tips
  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank RobertWinfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JakeMorgan72, Head Concierge at Wyndham Reef Resort, responded to this review, 18 February 2014
Thank you for the review. We are very pleased we could be your “fun in the sun” vacation experience. It sounds as if you had a great time while getting the chance to distress. We are sure that other guests will appreciate your helpful tips as much as we do.

We look forward to the next time you come to see us. Thank you again for the review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wyndham Reef Resort

Property: Wyndham Reef Resort
Address: 2221 Queens Highway, PO Box 30865 | Colliers, East End KY1-1800, Grand Cayman (Formerly The Reef Resort, A Wyndham Affiliate)
Region: Caribbean > Cayman Islands > Grand Cayman > East End
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in East End
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Wyndham Reef Resort 3.5*
Number of rooms: 152
Official Description (provided by the hotel):
Wyndham Reef Resort is the only ALL BEACHFRONT, ALL SUITE RESORT WITH AN ALL-INCLUSIVE PROGRAM ON GRAND CAYMAN. The white sands of Grand Cayman are your welcome mat and the crystal clear waters are your playground. Since all of our suites are right on the beach, you'll enjoy exploring, playing, snorkeling and diving, or soaking in the beauty just steps outside your door. This East End getaway, far from the crowds, provides a truly serene tropical escape. ... more   less 
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Also Known As:
The Reef Hotel Grand Cayman
Reef Hotel Grand Cayman
Reef Resort Grand Cayman
Wyndham Reef Resort Grand Cayman, Cayman Islands - East End

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