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“An amazing experience!”

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Wyndham Reef Resort
Ranked #2 of 2 Hotels in East End
Certificate of Excellence
Reviewed 30 July 2014

Every single staff member that we met was very nice and accommodating. Not in a fake way, they were able genuine! They do everything they can to make your stay enjoyable! Between all of the activities and things to do on the island and the activities that the hotel puts on, we never had a dull moment! If you are wanting to just relax, that does not disappoint either! Absolutely beautiful, private beach along with a bar (which also serves amazing food) on the beach! It's been 2 years since we have been and still remember our trip and how amazing it was. Hoping to go back with our children one day. We truly fell in love. A must do is the sunrise stingray sandbar (if it's still an option) most amazing experience! Thank you to The Reef Hotel for an incredible experience that we have not nor will we ever forget!

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank jjelder5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmilyR_TheReef, Manager at Wyndham Reef Resort, responded to this reviewResponded 31 July 2014

Dear jjelder5,

Thank you for your review on theReef Resort in Grand Cayman. We are very happy to read that you had a fantastic vacation, that you found our services and amenities well suited for your needs, that our team took very well care of you and overall that you really enjoyed your stay.

We look forward to welcoming you back in the near future.

Greetings from your friends at theReef.

Emily

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788 - 794 of 1,761 reviews

Reviewed 29 July 2014

We loved our trip to Grand Cayman and glad we spent our time on the east end as it is so quiet. The beach is great, grounds nice the staff friendly. Building is in decent shape-nothing fancy though but who cares as long as the view is beautiful which it is. Snorkeling under the dock is great. Diving next door at Tortuga Divers. Here is the down side-Walls are thin, No maid service except for taking the garbage-unless you want to pay extra, $10/day tax, but to make it worse when we checked out we were billed $145 utilities fee and when we questioned the bill they showed us an unsigned document and stated we saw the form during check in. If we did, we would have singed it with the other documents they had in our file with which did have our signature. In the end I am sure it is legit but it was a bit odd and you would think they would make it obvious what to expect. I will return to Grand Cayman but not to this resort

  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
4  Thank Brandon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmilyR_TheReef, Manager at Wyndham Reef Resort, responded to this reviewResponded 31 July 2014

Dear Brandon B,

Thank you for your review on theReef Resort and for sharing your experience with us. Your comments are golden to us as these will give us the opportunity to rectify any issues to ensure we provide the best possible service to our guests. We are sorry to hear you were not properly informed of the fees as usually you would be informed first by the timeshare exchange company and then again from us during check-in. It is a common practice among resorts in the Cayman Islands to charge the electricity/water usage separate from the maintenance fee due to the high cost of diesel fuel on island that is needed to generate both electricity and water. Whilst it is a common practice and this in place for our timeshare guests, we are sorry and apologize sincerely that you were not informed accordingly, we will certainly review our processes to ensure this will not happen again.

We are currently preparing ourselves to go through a renovation, many new exciting things happening at theReef Resort, we hope you will give us a second chance to make a better impression and we hope to have the opportunity of welcoming you back.

Greetings from theReef Resort team.

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Reviewed 29 July 2014 via mobile

My wife and I wanted a warm getaway from the winter weather and this place was the perfect vacation. We wanted unplugged and peaceful and that is just what we got. Friendly staff and one of the best views on earth. We snorkeled right off the beach around the dock and up to the dock at the next resort. Very nice. We also schedule a snorkeling trip with Red Sail for only $25 per person and it is well worth it. We would walk up out of the water to the beach restaurant for a nice lunch with our toes in the sand. I will be back for sure.

Stayed: January 2014
3  Thank Scott D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmilyR_TheReef, Manager at Wyndham Reef Resort, responded to this reviewResponded 31 July 2014

Dear Scott D,

Thank you for your review of theReef Resort. We are very happy that you enjoyed your stay and found our location and amenities well-suited to your needs. We are glad you were able to enjoy the fantastic views, escape from the cold and enjoy the sun, beach, sand, snorkeling and much more.

We look forward to welcoming you back in the near future.

Greetings from paradise!

Emily

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Reviewed 26 July 2014 via mobile

Went here several years ago and wanted to go back. Current rough, not an easy dive on some days. Not daily maid service, had to ask for clean sheets. Elevator smells like car exhaust. Nice view. Quiet and friendly staff, poor maid service. Raked the beach daily.

Stayed: July 2014, travelled with friends
10  Thank RMS4444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmilyR_TheReef, Manager at Wyndham Reef Resort, responded to this reviewResponded 28 July 2014

Dear RMS4444,

We are sorry to hear that we failed to live up to your expectations and we sincerely apologize. We want to assure you that we have every intention of addressing your comments. We wish to let you know that your review is important to us as it helps us to identify problems and take corrective steps.

We are glad you enjoyed the views, the peace and quiet for a relaxing vacation and that you found our co-workers to be friendly. We hope you will give us a second chance to make a better impression and hope we will have the pleasure of welcoming you back in the near future.

Greetings from sunny Grand Cayman,

Emily

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Reviewed 22 July 2014

We had the pleasure of staying at The Reef in March this year and it was just perfect for our introduction to the island. Beautiful, well equipped rooms and all with spectacular sea views. Great restaurant, beach bar and the staff, we're just great. Live entertainment on several nights per week and one of our favourites was the out door cinema on a Sunday night.
There's great snorkelling here and the white sandy beach is just to die for , 30 mins from the main town, George Town and Seven Mile Beach .... If your coming to Cayman checkout The Reef Resort.

  • Stayed: March 2014, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank PaulrDean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmilyR_TheReef, Manager at Wyndham Reef Resort, responded to this reviewResponded 28 July 2014

Dear PauldrDean,

Welcome to the island, to paradise!

Thank you for your review of theReef Resort, for sharing your experience and opinion which we highly value. We are thrilled that you enjoyed your stay and found our location and amenities well-suited for your needs.

It sounds like you had a great time and we look forward to seeing you again in East End.

Greetings from your friends at theReef Resort!

Emily

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Reviewed 20 July 2014

Exactly the view on the website home page. Camiel McKenzie answered questions prior arriving through email and phone. Grocery stores and liquor stores websites and store hours. I don't have the girl name who checked us in but she was very helpful. She was very polite and outgoing to answer any questions. Daina Edwards (Concierge) helped reserving dinner reservations and excursions. After the first reservation she remembered my name. Also Tyris K. General was professional and outgoing to answer any questions. Gentleman opening doors and just having a conversation. The bar tenders Nick, Tony, and Collin were excellent not just for preparing drinks but having conversation with even when they were so busy. Great service! Chris, Rick and Jay in mtce were quick in response to fixing problems with our safe, sliding glass door and toilet. Laundry room if needed is air conditioned. Car rental a must. Bus is available and taxis other choice. 3 pools were cleaned every morning. Beach was raked every morning. Also they organized beach chairs. Don't worry about rushing to claim a chair, enough for the whole resort. Snorkeling was great but water shoes a must because of the rocky start into the ocean from the beach. White Sands excursions on property for several activities. But Andrew was terrific taken 3 of us out on the sailboat. His helper to move the boat into the water was great. Helped us all on.

Room Tip: 2 bedroom with full kitchen and balcony on 3rd floor was perfect. Elevator to bring luggage up when...
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
5  Thank skippyfrompace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmilyR_TheReef, Manager at Wyndham Reef Resort, responded to this reviewResponded 28 July 2014

Dear skippyfrompace,

Thank you for your review on theReef Resort, a Wyndham affiliate on tripadvisor. We are very happy to read that you had a fantastic vacation and found our facilities and amenities to your satisfaction. We pride on customer satisfaction and giving our guests the opportunity to relax and enjoy their time on vacation.

We look forward to welcoming you back in the near future.

Greetings from your friends at theReef!

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Reviewed 19 July 2014

Words cannot adequately convey our feelings about The Reef. First and foremost are the staff. Everyone makes you feel like family. Cathy Richardson, concierge, greets you so cheerily every morning and makes every effort to ensure your stay is the ultimate. Whether it's facts about the area, booking an adventure, or just chit-chat, she will win your confidence and admiration. Daina, also a concierge, is at your beck and call also to make sure no detail is not in consideration. She was wonderful in a beading session that my wife participated in. She cherishes the necklace.

The folks at Pelican's Reef, Beachside dining and the Beachside Bar were phenomenal. Sandra, Doris, Carol, and Vuk were delightful when serving you in the restaurant or in the sand. As for the Beachside bar, cream of the bartending crop: Susanna, Tony, Nick, and Collin were imaginative with their mixology skills, charming with their banter (both with us and amongst themselves), and had us feeling like friends at their ultimate party.

Activities galore for everyone. Our favorites were the trip to Stingray City (Captain Chris is the greatest!); Hobie tour (Andre is the man!); Queen Elizabeth's Botanic Garden; and too many more to mention.

If you cannot find a way to make this a must on your "must go to" destination list, you are denying yourself the trip of a lifetime. Can't wait to return to paradise! Missing our island family already...

Room Tip: No such thing as a bad room. All rooms face the beachfront!
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
2  Thank Charlie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmilyR_TheReef, Manager at Wyndham Reef Resort, responded to this reviewResponded 28 July 2014

Dear Charlie A,

Many thanks for your review on theReef Resort, a Wyndham affiliate. We are so happy to hear that you had a great experience and received excellent service from all of our team members and overall had a fantastic vacation in Grand Cayman.

We hope it's not too long before we have the pleasure of welcoming you back.

Emily

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wyndham Reef Resort

Address: 2221 Queens Highway, PO Box 30865 | Colliers, East End KY1-1800, Grand Cayman (Formerly The Reef Resort, A Wyndham Affiliate)
Region: Caribbean > Cayman Islands > Grand Cayman > East End
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in East End
Price Range: £171 - £483 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Wyndham Reef Resort 3.5*
Number of rooms: 152
Official Description (provided by the hotel):
Wyndham Reef Resort is the only ALL BEACHFRONT, ALL SUITE RESORT WITH AN ALL-INCLUSIVE PROGRAM ON GRAND CAYMAN. The white sands of Grand Cayman are your welcome mat and the crystal clear waters are your playground. Since all of our suites are right on the beach, you'll enjoy exploring, playing, snorkeling and diving, or soaking in the beauty just steps outside your door. This East End getaway, far from the crowds, provides a truly serene tropical escape. ... more   less 
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Also Known As:
The Reef Hotel Grand Cayman
Reef Hotel Grand Cayman
Reef Resort Grand Cayman
Wyndham Reef Resort Grand Cayman, Cayman Islands - East End

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