We arrived Saturday for our first visit as owners of a two bedroom unit in the Grand, long anticipating the ocean view from our front bedroom unit. We bought in the Grand because it was the only area that has front bedroom units on the ocean. Imagine our surprise when the unit we were provided had both bedrooms in the rear of the unit (a floor plan option not on the website or mentioned during our sale). When I inquired at the front desk I was told that it was the only unit available and that it was a converted to a two bedroom from two one bedroom units. The "master" barely had room to walk between the foot of the bed and the dresser, the bath had a shower unit with no place to sit your soap or shampoo (other than the floor of the shower). The unit is right at the elevators, so both bedrooms are subject to loud conversation all hours of the day. When we met with our sales rep on Tuesday, the first appointment available, and expressed my extreme dissatisfaction, he mentioned I had incredible bad luck, as they had never assigned this unit to an owner before, it was converted to be used by individuals that trade from other resorts who would not know the difference. (Later in the conversation, he indicated that other owners like the bedrooms in the back.) Also, they offered to move us to a unit on another floor, another building. This was impractical since we had settled in over three days and we were halfway through our stay. At the time we reserved, it was not mentioned that the only option was a converted one bedroom unit. In general, my vacation was ruined due to their mis-step and other than relocating midway through our stay, there was no offer of compensation. When making your reservations, be sure to exclude the phantom unit unless you can handle these limitations.
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- Also Known As:
- Morritt`s Tortuga Club Hotel East End
- Morritt`s Tortuga Club And Resort
- Morritt's Tortuga Club Resort Grand Cayman
- Morritts Tortuga Club And Resort Grand Cayman, Cayman Islands - East End