We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Dirty, expensive and poor service...”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Morritts Tortuga Club and Resort
Maui
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Dirty, expensive and poor service...”
1 of 5 bubbles Reviewed 19 June 2014

I will not recite the numerous other complaints in other reviews, since I agree 100%. Food is bad, expensive and resort employees are generally disinterested or rude. A $211 electricity charge was on my bill for 4 days of limited usage. When I questioned it, they said it was wrong and took it off. Our unit (5201) was not real clean and is quite dated, with peeling paint, older furniture and accessories. I'm pretty laid back and can be very comfortable in a Hampton Inn, so I don't believe I have too high of standards. The whole resort is lacking, and gouging is the name of the game in many parts of Grand Cayman.

You win some and lose some....

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Jay W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,397 reviews from our community

Traveller rating
    455
    497
    259
    104
    82
See reviews for
463
571
20
5
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (460)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Columbia, South Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 15 June 2014

We arrived Saturday for our first visit as owners of a two bedroom unit in the Grand, long anticipating the ocean view from our front bedroom unit. We bought in the Grand because it was the only area that has front bedroom units on the ocean. Imagine our surprise when the unit we were provided had both bedrooms in the rear of the unit (a floor plan option not on the website or mentioned during our sale). When I inquired at the front desk I was told that it was the only unit available and that it was a converted to a two bedroom from two one bedroom units. The "master" barely had room to walk between the foot of the bed and the dresser, the bath had a shower unit with no place to sit your soap or shampoo (other than the floor of the shower). The unit is right at the elevators, so both bedrooms are subject to loud conversation all hours of the day. When we met with our sales rep on Tuesday, the first appointment available, and expressed my extreme dissatisfaction, he mentioned I had incredible bad luck, as they had never assigned this unit to an owner before, it was converted to be used by individuals that trade from other resorts who would not know the difference. (Later in the conversation, he indicated that other owners like the bedrooms in the back.) Also, they offered to move us to a unit on another floor, another building. This was impractical since we had settled in over three days and we were halfway through our stay. At the time we reserved, it was not mentioned that the only option was a converted one bedroom unit. In general, my vacation was ruined due to their mis-step and other than relocating midway through our stay, there was no offer of compensation. When making your reservations, be sure to exclude the phantom unit unless you can handle these limitations.

Room Tip: Do not accept unit 7103 if you are a two bedroom owner at the Grand.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Gary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Springfield - Delaware County, Pennsylvania
Level Contributor
68 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 12 June 2014 via mobile

If you know Cayman, you know it's 2 different islands- the life and verve of 7 mile beach., and then the tranquil peace of the East End.. Beautiful water, volleyball, grills, and the islands' only dock bar! Several polls to choose from depending on our mood.. Love the restaurant choices and variety each day., we'll be back!

Stayed June 2014
Helpful?
7 Thank Jsacch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canyon Lake, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 12 June 2014

The biggest problem with this resort is that you are forced to eat and drink at the resort. The prices are high and the options are low. Even though we did meet some nice employees, so many people on this island are not very friendly. We have traveled to many places in the Caribbean and would not come back to Grand Caymen or the Morritts resort. Glad to go home.

Room Tip: Stay somewhere else!!
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dannkel12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
somerset
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 12 June 2014

I’ve just spent 3 weeks at Morritt’s resort and had a wonderful time.

ACCOMMODATION

The accommodation is very well appointed with everything you would need to use, is there.

We stayed in Wealdstone block room numbers in block are 4000. Numbers to stay at are 4000, 6000 and 7000 these are all ocean view. We stayed on the top floor for the views.

Well stocked Supermarket is 3minutes walk away.

Check in very fast & efficient. All staff very polite and helpful.

Utility bills need to be paid so we kept our back door and patio door open to keep cool.

Our utility bill was usd $75 then dropped to $30 a week.

There is a government tax per day of usd $10 and most purchased items have a 15% gratuity added. We found this holiday the most expensive ever and we have travelled world-wide.

============================

BEACH


The beach is beautiful but very badly managed. The manager should be transferred or -------.

1) The beach seaweed is cleaned when everybody is on the beach so sand is in the wind being blown around as the weed + sand is loaded onto the back of a truck. So plenty of engine fumes to sniff as well as sand is blown in your face while you’re on the beach.

2) There are 5 umbrellas where we were staying under block 4000 and 60 sunbeds. As it is so hot 95% of the beds aren’t used. People go back to their rooms or hide in the shade somewhere.

3) The beach was never raked over so plenty of cigarette, cigar buts and paper in and on the sand.

4) I personally picked up 5 plastic mugs off the beach in the morning as did other people. We all cleaned the beach. I left 2 cups on the beach. They were still there when we left after 2.5 weeks.


SECURITY

Security on the beach at night is non-existent as there is NO lighting so if you are on the ground floor and your window doors are open in the evening you could well be paid a visit from an unknown person. Beach Lighting would be a great bonus apart from that how nice it would be to sit on the beach in the evening as it gets dark about 7 o’clock.

Other than the beach management which would take very little to improve a magnificent three week holiday.

EXCELLENT HOLIDAY

Very good holiday.Would definitely go again, once beach and security lighting was sorted out as above inc a lot more umbrellas.

Room Tip: Stay in the ocean view blocks/ rooms as listed in my main review. Ground floor no good for security...
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank mikeS0mersetUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kentucky
Level Contributor
115 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
2 of 5 bubbles Reviewed 11 June 2014

We spent last week at Morritt’s on a trade through Interval. From the reviews on Trip Advisor I was not expecting much so was not overly shocked about what I encountered. Morritt’s is the third timeshare we have been to in Grand Cayman. I will say that I prefer it over the other two we have stayed at. It is on the quiet end of the island and close to Rum Point.

We were placed in Room 5329, and were told that it was the Penthouse. (LOL) It was in the Wantage Building, 3rd floor – no ocean view but a beautiful porch and pool view. However, the porch only had resin chairs on it, which were uncomfortable, so we never sat out there. The pool by our building was quiet and laid back, no bar, no children.

We were most disappointed with the energy surcharge. We literally kept our room dark and kept the air conditioner on 80 in the day and 76 at night. OUR SURCHARGE AND TAXES WERE $260. There is no recourse or proof that you used the energy they charged you for – you might try to see the meter when you check in or out, but I wouldn’t count on it. It seems that not all rooms are created equal at Morritt’s. Looking inside the other rooms in our building, I could see some had fans and we didn’t. Maybe that would have helped with the energy usage or a lower floor.

One phrase I would use to describe this resort is “outdated.” The décor is one example. If you are used to the all-inclusive resorts that are available in some locales – this is NOT one of those. IT boasts 3 pools, but they really can’t be compared to the pools in more modern resorts. There is no poolside service. The Grand Pool is an infinity pool, but seems to be a very early version of infinty The 3 pools, however, did seem to be able to support the guests at the resort, none of the pools were ever over crowded.

I would also describe the resort using the phrase “poor upkeep.” For example the tiles around the bar in the middle pool had fallen off and were not replaced. Or trim work had fallen off the buildings and not been replaced. There was mold on much of the tile grout in the pools. The chairs around the middle pool were filthy dirty. As we climbed the stairs to our room for the first time we saw a big hairball on the steps.

A plus was the maids came in every day and performed some sort of service. It was not consistent, some days they changed towels, some days they mopped floors, once they changed the sheets entirely. We weren’t really sure what they were supposed to be doing daily.

About the beach…we are snorkelers so we loved the beach at Morritts. The beach is equipped with new chairs and permanent straw umbrella huts. These provided shelter from the sun for most of the day. The fish under the pier were numerous and wonderful – we saw several small rays under the pier actually. Away from the pier we saw a couple of very large rays and some beautiful starfish among the usual beautiful fish. The reef in front of Morritts is very rocky. Don’t go outside the reef, there is quite a current and it is very hard to get back in. There are calmer places to snorkel on the island and it is worth the trip to them – the snorkeling in the Caymans is some of the best - but to have a quick snorkel experience with lots of fish the dock is great. If you want to play in the ocean waves and sandy beach 7 mile beach is for you.

We enjoyed our week in the Caymans – it is a beautiful island – however you won’t see the Caymans on the list of affordable destinations. I don’t plan to return for a while.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank KentuckyKay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 5 June 2014

Morritt's is a great option for Grand Cayman, but the resort was all timeshare owners/traders as far as we could tell. We used Interval's getaway program, which was a decent bargain compared to most hotel rooms on the island. The electric fee and local taxes added another 200 on top of the getaway fee, but still cheap compared to 7 mile Beach. The room was nice and the resort amenities excellent (3 pools, gym, watersports). The resort beach is beautiful but not really a swimming beach due to the reef which makes it great for snorkeling instead. Morritt's is on the quieter East End so restaurant options are limited. The two onsite are okay but a bit pricey. It's well worth taking the easy 20 minute drive to beautiful Rum Point to enjoy the sunset and activities. The Tortuga Dive shop on-site was great and works with Red Sail diving so you can get a package for any of the other dive sites like Stingray city or Kittiwake.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near East End
18.9 mi away
Sunshine Suites Resort
Sunshine Suites Resort
#5 of 10 in Seven Mile Beach
4.5 of 5 bubbles 1,687 reviews
19.4 mi away
Comfort Suites Seven Mile Beach
Comfort Suites Seven Mile Beach
#6 of 10 in Seven Mile Beach
4.5 of 5 bubbles 1,263 reviews
19.3 mi away
Kimpton Seafire Resort + Spa
Kimpton Seafire Resort + Spa
#2 of 10 in Seven Mile Beach
4.5 of 5 bubbles 224 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Wyndham Reef Resort
Wyndham Reef Resort
#1 of 1 in East End
4.5 of 5 bubbles 1,544 reviews
19.3 mi away
Grand Cayman Marriott Beach Resort
Grand Cayman Marriott Beach Reso...
#4 of 10 in Seven Mile Beach
4.5 of 5 bubbles 4,925 reviews
17.9 mi away
Holiday Inn Resort Grand Cayman
Show Prices
Show Prices
Show Prices

Been to Morritts Tortuga Club and Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Morritts Tortuga Club and Resort

Property: Morritts Tortuga Club and Resort
Address: 2289 Queens Highway, East End KY1-1800, Grand Cayman
Region: Caribbean > Cayman Islands > Grand Cayman > East End
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #2 of 2 Speciality Lodging in East End
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Morritts Tortuga Club and Resort 3.5*
Number of rooms: 169
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, TripOnline SA, Hotel.de, Priceline, TravelUp, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Morritts Tortuga Club and Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Morritt`s Tortuga Club And Resort
Morritt`s Tortuga Club Hotel East End
Morritt's Tortuga Club Resort Grand Cayman
Morritts Tortuga Club And Resort Grand Cayman, Cayman Islands - East End

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing