Despite their web site boasting spa baths, only 2 of our 6 units had one, but then there were no plugs. We were told we had to pay an extra $20 when we asked for one!! Not sure if that was per bath or per night. No warning of this when i booked or when I confirmed the booking. Sandra (? the manager) blamed this on the office worker "I dont understand what she does" (NB: Does Sandra really think that no-one blocks the plughole with soap and a face towel?????)
I did book another 2 single rooms the morning before our arrival and was quoted $85 and $95, which I accepted.That became $85 and $130 when we arrived that afternoon. Despite my protests all that Sandra would say was "I am here to make money, not friends" She blamed the error on her husband.
On no account stay in the older rooms. They are terrible, something you might expect to pay a couple of dollars a night for in a third world country. Dowdy, dismal and dreary. The new units are fresh and lots of money has been spent on them but badly conceived, for instance our double bedded room had large windows on 2 sides and the bed "head" (there wasnt one) was against one of these windows, both of which opened onto a public thoroughfare. The curtains, when drawn dangled on your face when in bed!! Good linen on the beds, and the whole new unit was clean. The old unit was too dowdy to judge if it was clean or not!
There were no wardrobes, or so we thought, but they were hidden in the wall behind the bedroom door. it was only when we went to bed and shut the door that we found them. There was JUST enough room to walk around our bed. No drawer space to put anything away for our 3 day stay. There were only 2 bed lights for 4 possible inhabitants. Our toilet opened onto a public space and had no curtain for privacy.
I stupidly left my mobile phone behind and Sandra would only send it once I had paid cash to her as she wouldn't trust my promise that I would refund the postage.
The outside is a most attractive building, even the modern extension at the rear is well designed in the same style.
Staying is a real Faulty Towers experience. The worst sort of hospitality. The Scottish Tourist Board would have a field day. Dont they have the equivalent here in NZ?
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