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Review of Ye Zhongsheng - CLOSED

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Ye Zhongsheng
Cuisines: Italian
Neighbourhood: Castello
Restaurant details
Neighbourhood: Castello
Reviewed 18 November 2012

I cannot help but totally agree with the sentiments of the person who has left the other review. This restaurant should be avoided. The food is not great and the hidden extras that are added to the bill are a rip off. We too had extra items which we didn't order added to the bill. The staff are also arrogant. Don't go.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Phyl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviews (2)
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Reviewed 15 July 2012

Despite the name, this is your typical Italian food restaurant found commonly through Venice, It's primarily focused on pizza, with the usual accompaniment of salads and other food items that goes with them.

It is of the style that has offers promoted at the front door advertising a specific price for a certain meal, a menu listing all its prices, and the customary staff member who encourages you to come inside the moment you just stop to look at the menu. Unlike a great Italian Opera though, the service and performance become worse as your meal progresses, culminating in a final act of utter disappointment when you get the bill.

Once you're seated and have placed your order, the service aspect disappears. You're left in sillence, even though it's not busy, until you decide to get up and ask for the bill. It's then presented to you silently and the waiter again disappears, leaving you to digest this morsel. If you look over it, you'll notice a lot more items on it then you actually ordered, all in their Italian names so not obvious what they are for if you don't know Italian - even though the menu and all discussions until then are in English.

So calling the waiter back, he looks across and comes over with his prepared speech. "Sir, the bill includes these cover charges per person and this is tax... these are on the menu." While pat, that didn't explain the extra food items I had been charged for.

He was taken aback when I said "What is this? I didn't order this." He disappears with the bill, then returns and hands a replacement over, again silently. Of course, the extra cover charges and 'tax' were still there. The issue with these is that:
1) they are not apparent with the food signs or anywhere obvious
2) those Venetian restaurants following this practice put it in really fine print, right at the bottom of the menu where most people wouldn't look as you normally only look at what food you want to order, not analyse every piece of text on the page
3) if it were truly a 'tax' then it would be consistent. But of those restaurants that do charge it, the amount varies! And then many don't as well...

In my case, these extra charges added an extra 41.5% to the total bill, so the extra profiteering is substantial.

As for the food, it was reasonable, although nothing special. Portion sizes and toppings weren't generous, but that's fairly typical for Venice where food has to be brought in. If you compared it to other Italian places who don't add the hidden charges, it was still no bargain. With the hidden charges, it was ridiculously overpriced.

As many Venetian restaurants don't charge either a cover charge or tax, it appears they are actually hidden ways of making extra money from tourists, who are not expecting this based on standards where they come from, nor in other Italian cities. Given the deception and 'mistaken' extra charge, in addition to the poor service, I can only recommend you avoid this place. It's also a disappointment that the Venetian government is fine with these businesses following this dodgy practice.

Find another restaurant, of which there are many, with the integrity to advertise "No cover charges or taxes" at the front.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank OdysseusTwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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