Isabela Lodge is much cleaner than the Floreana Lodge. We have booked 2 ocean view rooms few months ago. When we arrived after a rough rocky boat ride from Floreana, we were given 2 rooms at the back of their property. Our daughters were given a room right at the rear entrance (not guarded) of the hotel which is right next to the main street. When I complaint to the staff about their mistake, they connected me to their head office at Quito by phone since there is nobody in charge on site!
Juan the manager first claimed my booking wasn't for ocean view room until I presented their confirmation and my proof of payment for the ocean view rooms. Then he gave me the running around..... I was on the phone in their restaurant (that also double up as their office)back and fore wasting my vacation time negotiating with them. They even made me wasting more time sending an e-mail to the owner of Red Mangrove explaining our dis-pleasure. ( including the terrible conditioning at their Floreana Lodge) It helps my negotiation according to Juan!
Finally they promised to refund us about US$270 each when we arrived back at Santa Cruz. The actual pain started when we try to collect the promised money. First, there were not enough cash, then they cannot refund through VISA because it is foreign currency...They promised money will be wired to our account when we get back home. The first few e-mail to them regarding the refunds always came back with some stupid excuses.. then they don't even answer my e-mails after a few weeks. Finally, I have VISA involved and received my refund 3 months after we left Red Mangrove.
Food is not bad here but you have to arrive earlier than the flies since it is buffet style again. Do not drink their fountain water. Staff are also nicer here, may be they all over-heard my complaint with their head office.
Isabela Island is a beautiful island with a lot to see eg. flamingos ,sea lions and iguanas (you grew to love those ugly things). Go with an honest organization...enjoy this beautiful paradise!
- Official Description (provided by the hotel):
- Great Beach Hotel, Iguanas, blue footed boobies, penguins at the beach ... more less
- Also Known As:
- Red Mangrove Isabela Hotel
- Red Mangrove Hotel Isabela
- Redmangrove Galapagos Islands/Isabela - Puerto Villamil