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“DO NOT STAY HERE” 1 of 5 bubbles
Review of The Wooden House Lodge

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The Wooden House Lodge
Certificate of Excellence
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“DO NOT STAY HERE”
1 of 5 bubbles Reviewed 3 January 2012

This hotel is horrible. The manager of the hotel is rude. We asked for details of our bill and they could not be provided. We were charged a 22% tax which he could not explain.(Even though are booking.com confirmation clearly said 12% and no service charge) The hotel is actually not that bad, however the manager should NOT be in the hospitality business. He is rude and could care less about guests concerns. Finally, the food was the most discusting thing i have ever eaten in my life.
Save yourself a terrible headache and never stay here.

  • Stayed December 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Dewitt18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TWHISABELA, Manager at The Wooden House Lodge, responded to this review, 18 January 2012
Dear Guest,

We understand your inconvenient during your stay on our Lodge, but we warn you in advance about the service charge once you contacted us directly.

About the food you always had the choice to eat or not in the lodge... and you decided every day to stay and eat there.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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145 reviews from our community

Traveller rating
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    2
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
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  • English first
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English first
monterrey, nuevo leon
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 18 August 2011

In June, my now husband and I went on honeymoon to the Galapagos, Ecuador.
An agency called Scuba Galapagos planned a trip for us to Galapagos and Papallacta near Quito.
This hotel in the island of Isabela was an excellent choice. We come from a big city and it was nice to be in a hotel made ​​entirely of wood, near the sea but away from all the noise and just a few steps of "Concha Perla", where you can go snorkeling on your own without a guide, we did it almost everyday!

Super comfortable beds, excellent food: there is everything from the basics of an american breakfast to seafood and typical dishes of the country .... the "ceviche" was great!
The manager is a very friendly person who makes sure you have the best experiencie.

Room Tip: We stay in a room with one king side bed... really great!
See more room tips
  • Stayed June 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank aleitos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TWHISABELA, Manager at The Wooden House Lodge, responded to this review, 5 September 2011
Dear Guests,
Thank you very much for your comments, we try day by day to offer to our guests the best food and service we can.
It is very important for us to hear some good opinions about the food and our suites!!! We wish we could have king size beds for everyone... but...

Hopping you come back soon to the Galapagos

The Wooden House Lodge
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Canberra
Level Contributor
4 reviews
4 hotel reviews
4 of 5 bubbles Reviewed 28 July 2011

We very much enjoyed our stay. When travelling we do not eat salads/cut fruit and the kitchen specially made soup for us. Delicious food. Isabela Island was our favourite.

  • Stayed July 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CanberraAussies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TWHISABELA, Gerente at The Wooden House Lodge, responded to this review, 1 August 2011
Dear Guests,
We really appreciate your comments and above all we love your observation about our staff and service.
Thank you again and we hope you come back soon

The Wooden House Lodge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quito
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 16 July 2011

Once my wife and me decided to go to the Galapagos, we chose Isabela as a starting point to discover the wonders of this incredible archipelago.
We arrived on Isabela island with a booking in this refurbished hotel... "The Wooden House" and once we arrived, we discovered that it is much better than in the web site we booked it!!! It was great, a really nice, cozy and warm place where to stay.
The manager told us that new owners have been working hard to renew this place and you can see it... We spent 4 night at the hotel... in one of the front superior deluxe rooms, this was really big, a lot of space, a/c and fan with a nice view to the pool and to a green mangrove section.
The food was great, on time... a blend of ecuadorian and international cuisine; every night the service was excelente and the crew was checking all details around us.
Isabela is wonderful... our time spent at the hotel, the best travel experience I would really recommend this hotel for your hollidays!!!
:)

  • Stayed July 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NomadGPS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palo Alto, California
Level Contributor
300 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 bubbles Reviewed 20 June 2011

We stayed here for two nights. The room was clean and the bed was very comfortable. My only complaints: The TV was in a shared space, so you couldn't enjoy in privacy. And the walls are a little thin between rooms.The food in the restaurant was really delicious (though a little strange in its efforts to be "international").

  • Stayed May 2011, travelled as a couple
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jenny_in_Palo_Alto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TWHISABELA, Gerente at The Wooden House Lodge, responded to this review, 24 June 2011
Dear friend,

Thank you very much for your comments it is very important for us to be updated with your suggestions ... This helps us to improve our service in the future...

We hope you come back soon ;)

The Wooden House staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wisconsin
Level Contributor
108 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed 22 October 2010

Let me start by saying that there is a new owner of The Wooden House and as of August 2010, he has owned it for a little less than 6 months (I believe). I read the other review where they indicated it was the hotel from hell and that may very well have been in the past but that is not what we found during our visit. When we arrived on Isabela we were scheduled to stay at another hotel but our local guide informed us we would be staying at "Lapailon" - "The Wooden House" instead. We instantly fell in love with the place. Our room was on the second floor overlooking the ocean. It is not "oceanfront" but it is across the street – a sand street, that is. I would highly recommend requesting a second story room. You can hear the ocean waves and it lulls you to sleep in the magnificent beds. After hiking, mountain biking, horseback riding, snorkeling, etc., it was amazing to come back to these very comfortable beds and the sound of the waves. Another thing we really liked about The Wooden House was its location. It is on the outskirt of town and on the way to the dock. It is quiet and peaceful and with the stained wood and volcanic stone, it gives a comfortable but rustic feel. There is a fresh water pool that is small, but on a hot day I am sure it would be inviting. There were a lot of things we wanted to see and do during our visit to Isabela so our local guide had us waking up very early in the morning to get a jump start on the day. If we were not downstairs in the dining area by at least about 15 minutes before our local guide was to arrive, the owner would lightly knock on our room door and gently remind us so we would have time to eat a quick breakfast. Breakfast consisted of eggs, bread, and a really tasty jam. There was also yogurt, granola and cereal available. The showers here are HOT so do be careful! It is refreshing to have a hot shower since it was hard to find hot water other places around the Galapagos but feel it before you jump in.

  • Stayed August 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BnRadventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sycamore, Illinois
Level Contributor
217 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 bubbles Reviewed 10 June 2010

First, this establishment is under new ownership and has just opened under this new ownership in the past month. They are expecting to make many new changes in the future. It is a family run business and the family has connections to other islands in the Galapagos including their own boats.

My room was clean, the bed was comfortable, and the shower was hot.

The hotel is known in Spanish as El Paillon (that is close, but maybe not 100% correct).
The people on the island will not know it as the Wooden House. It is only a 10 walk from the boat dock. Do not make the mistake I did and get on the bus to the center of town. You will just have to walk back.

The price I paid was much cheaper than listed on the website. Breakfast was included. They do not have lunch or dinner unless their are sufficient guests to warrant it, but there are several good restaurants in the center of town as well as inexpensive places where you can get a good almuerzo (set lunch) for $3.

Isabella is a relaxing island with great beach. I like it because it does not have the tourist feel of the Santa Cruz. The turtle breeding program is the best I saw on the islands I visited. I liked it better than the Darwin Research Center--although you have to see it and Lonesome George just because people will ask you if you did.

This place was recommended to me by a travel agent in Quito who knew it had just reopened under new ownership.

Good food is available in town. I had a great lobster for $12.

Stayed May 2010, travelled on business
Helpful?
Thank Mamiya7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Wooden House Lodge

Property: The Wooden House Lodge
Address: Av Conocarpus S/N, Puerto Villamil 200250, Ecuador
Phone Number:
Region: Ecuador > Galapagos Islands > Isabela > Puerto Villamil
Amenities:
Bar / Lounge Beach Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 23 B&Bs / Inns in Puerto Villamil
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Wooden House Lodge 3*
Number of rooms: 12
Official Description (provided by the hotel):
Located in Puerto Villamil - Isabela Island. The hotel has 10 rooms (single, double and suites) with restaurant and bar services. Pool, laundry, transport, bike & snorkel gear rental. We organize multi-day programs with multilingual guides and unique blend! Dive | Hike | Snorkel | Mountain Bike in just one place! ... more   less 
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Also Known As:
The Wooden House Lodge Galapagos Islands/Isabela - Puerto Villamil

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