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“Major facelift needed”

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The Wooden House Lodge
Certificate of Excellence
Level Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Major facelift needed”
Reviewed 9 May 2012 via mobile

We stayed here through a travel agent, so the hotel was not our choice, I did ask to change it, but the agents said all the hotels were full!!!!

The service was good, nice people..... But the rooms were old and really worn out. The beds covers are really old and stiff, the room is slanted litteraly..... The toilte won't flush if already used, for some time, the soap holder is rusted.....

Skip this hotel unless a major facelift is given.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hanicoloman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TWHISABELA, Manager at The Wooden House Lodge, responded to this review, 6 September 2012
Dear Guest,

Thank you for the feedback... since your visit we have been working hardly on that ! It is important your opinion to improve our quality.

Best regards,
The wooden House staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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166 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • Dutch first
  • English first
  • French first
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  • Italian first
  • Polish first
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  • Any
English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 January 2012

The location was great, 5 min walk from port, 10 mins to town ( also bikes available from hotel). We cant say enough about the staff who served us dinner and breakfast, they were always smiling. The girl who cooked our dinner should be working as a master chef!!!! The manager, Pedro, was always around to help with any questions we had, and to advise on excursions. No TV connection, but can watch DVDs (bring some)!! Free wifi throughout hotel. Small plunge pool. Town centre close offers limited restaurants. We chose 'Delphins' and went daily for lunch (good food and inexpensive) We had dinner at hotel every evening. Great trip

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Spiceboy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TWHISABELA, Gérant at The Wooden House Lodge, responded to this review, 20 November 2012
Dear Guest,

Thank you for this helpful review! Day by day we improve our service for having happy faces getting back home.

The Wooden House Lodge staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 January 2012

This hotel is horrible. The manager of the hotel is rude. We asked for details of our bill and they could not be provided. We were charged a 22% tax which he could not explain.(Even though are booking.com confirmation clearly said 12% and no service charge) The hotel is actually not that bad, however the manager should NOT be in the hospitality business. He is rude and could care less about guests concerns. Finally, the food was the most discusting thing i have ever eaten in my life.
Save yourself a terrible headache and never stay here.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Dewitt18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TWHISABELA, Manager at The Wooden House Lodge, responded to this review, 18 January 2012
Dear Guest,

We understand your inconvenient during your stay on our Lodge, but we warn you in advance about the service charge once you contacted us directly.

About the food you always had the choice to eat or not in the lodge... and you decided every day to stay and eat there.
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monterrey, nuevo leon
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 August 2011

In June, my now husband and I went on honeymoon to the Galapagos, Ecuador.
An agency called Scuba Galapagos planned a trip for us to Galapagos and Papallacta near Quito.
This hotel in the island of Isabela was an excellent choice. We come from a big city and it was nice to be in a hotel made ​​entirely of wood, near the sea but away from all the noise and just a few steps of "Concha Perla", where you can go snorkeling on your own without a guide, we did it almost everyday!

Super comfortable beds, excellent food: there is everything from the basics of an american breakfast to seafood and typical dishes of the country .... the "ceviche" was great!
The manager is a very friendly person who makes sure you have the best experiencie.

Room Tip: We stay in a room with one king side bed... really great!
See more room tips
  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank aleitos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TWHISABELA, Manager at The Wooden House Lodge, responded to this review, 5 September 2011
Dear Guests,
Thank you very much for your comments, we try day by day to offer to our guests the best food and service we can.
It is very important for us to hear some good opinions about the food and our suites!!! We wish we could have king size beds for everyone... but...

Hopping you come back soon to the Galapagos

The Wooden House Lodge
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Canberra
Level Contributor
4 reviews
4 hotel reviews
Reviewed 28 July 2011

We very much enjoyed our stay. When travelling we do not eat salads/cut fruit and the kitchen specially made soup for us. Delicious food. Isabela Island was our favourite.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank CanberraAussies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TWHISABELA, Gerente at The Wooden House Lodge, responded to this review, 1 August 2011
Dear Guests,
We really appreciate your comments and above all we love your observation about our staff and service.
Thank you again and we hope you come back soon

The Wooden House Lodge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quito
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 16 July 2011

Once my wife and me decided to go to the Galapagos, we chose Isabela as a starting point to discover the wonders of this incredible archipelago.
We arrived on Isabela island with a booking in this refurbished hotel... "The Wooden House" and once we arrived, we discovered that it is much better than in the web site we booked it!!! It was great, a really nice, cozy and warm place where to stay.
The manager told us that new owners have been working hard to renew this place and you can see it... We spent 4 night at the hotel... in one of the front superior deluxe rooms, this was really big, a lot of space, a/c and fan with a nice view to the pool and to a green mangrove section.
The food was great, on time... a blend of ecuadorian and international cuisine; every night the service was excelente and the crew was checking all details around us.
Isabela is wonderful... our time spent at the hotel, the best travel experience I would really recommend this hotel for your hollidays!!!
:)

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank NomadGPS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palo Alto, California
Level Contributor
299 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 20 June 2011

We stayed here for two nights. The room was clean and the bed was very comfortable. My only complaints: The TV was in a shared space, so you couldn't enjoy in privacy. And the walls are a little thin between rooms.The food in the restaurant was really delicious (though a little strange in its efforts to be "international").

  • Stayed May 2011, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Jenny_in_Palo_Alto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TWHISABELA, Gerente at The Wooden House Lodge, responded to this review, 24 June 2011
Dear friend,

Thank you very much for your comments it is very important for us to be updated with your suggestions ... This helps us to improve our service in the future...

We hope you come back soon ;)

The Wooden House staff
Report response as inappropriate
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Additional Information about The Wooden House Lodge

Property: The Wooden House Lodge
Address: Av Conocarpus S/N, Puerto Villamil 200250, Ecuador
Phone Number:
Region: Ecuador > Galapagos Islands > Isabela > Puerto Villamil
Amenities:
Bar / Lounge Beach Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 27 B&Bs / Inns in Puerto Villamil
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Wooden House Lodge 3*
Number of rooms: 12
Official Description (provided by the hotel):
Located in Puerto Villamil - Isabela Island. The hotel has 10 rooms (single, double and suites) with restaurant and bar services. Pool, laundry, transport, bike & snorkel gear rental. We organize multi-day programs with multilingual guides and unique blend! Dive | Hike | Snorkel | Mountain Bike in just one place! ... more   less 
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Also Known As:
The Wooden House Lodge Galapagos Islands/Isabela - Puerto Villamil

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