While staying in a smaller community in the developing world we have limited expectations with respect to certain elements of our hotel accomodations. The one factor we can usually rely upon is good customer service. Unfortunately, service was nearly non-existant during our stay at Hotel LaLaguna. The reception area is never staffed and a sign directs you to the top floor for information. Upon arrival there was some confusion and it appeared nobody was expecting us. We had reservations for two rooms and were shown a triple room. We finally got that worked out and settled into our rooms.
One day my mother who is 75 years old returned to the hotel by herself to rest and recuperate from our days adventures. When she arrived there was NO staff on-site and the room with the potable water and sodas had been locked closed. She had no access to drinkable water for over two hours!!
The rooms themselves were fine with nice beds and very clean. The hotel is clean, but with extremely poor maintenance. The hotel is designed very nicely and it would be comfortable to use if it had been maintained properly. There are many beautiful windows throughout and all of them were very dirty and unkept. The sofa on an outside landing was broken down and useless. The walls were originally very nicely painted with an interesting color pattern, however, they had not been touched-up in years and there were scuff marks all along the common areas.
The grounds were very nicely designed but were in a state of serious neglect with weeds growing up through the foliage, etc. Lastly, we had hot water only one day during our three night stay. When we reported it to the staff they had in repaired but the repair broke down after only one nights use.
This hotel provides a breakfast for its guests included in the nightly rate. The food was marginal at best. Cold eggs and pancakes, good juice, instant coffee, nice rolls. The kitchen staff has no training whatsoever in customer service. We would have been happy if they were engaging, responsive, or just plain smiled when we did. This did not happen.
We would NOT recommend this hotel to anyone staying in Puerto Villamil. We spent the last two nights of our stay at Casa de Marita and had an absolutely wonderful experience. There is no comparison, whatsoever.
- Official Description (provided by the hotel):
- Welcome to La Laguna Galapagos Hotel. Our mission is to provide affordable and exceptional Service for our guests to make sure that your stay with us is nothing but spectacular. Located next to the Flamingo Lagoon and just blocks away from the beach, La Laguna Galapagos Hotel is the perfect place to rest and relax comfortably while enjoying your Galapagos vacation. Enjoy our comfortable rooms, facilities, spectacular views, and great location during your stay on Isabela Island, and come see why La Laguna is considered one of the best hotels in Galapagos. ... more less
- Reservation Options:
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- Also Known As:
- Hotel La Laguna Galapagos Galapagos Islands/Isabela - Puerto Villamil