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Reviewed 12 December 2012

DO NOT STAY HERE! I was so looking forward to staying at this hotel. It seemed reasonably priced for the description of the hotel. Although I had read the reviews of the hotel as having ants on the beds, I did contact the owner directly who told me that had been a one-time occurrence because the room was next to the kitchen but that he could assure me it have been resolved. When I arrived at the dock I was met by a dirty and dusty pickup truck which soiled out suitcases. When I arrived at reception the woman at the counter was impatient, rude, exasperated and had the attitude that she was doing me a favor instead of me being a paying customer. The hotel is in disrepair. At one time it may have been grand but it appears to not have been well maintained. We were given the Charles room facing the beach, the beach view was beautiful and the room was a very comfortable size. However, there were bathroom fixtures in decay, missing or rusted. The towels were dingy and had rust stains, some were discolored. The wooden molding in the room was dirty and old with chipping wood. Overall it was a disappointment, especially for the rate. I have stayed in hotels in much better condition in the US and overseas for less money. Unfortunately upon inspection of the bed I found small sugar ants on the sheets. When I informed the front desk staff they seemed even more exasperated with me and even annoyed. They offered to change my room and put me in the Chatam. This room did not have ants on the bed, but the balcony was full of them. The room was in the same state of disrepair. I had certain expectations of this hotel for the rate we were paying but was extremely disappointed. When I went downstairs to let management know I was disappointed the woman at the front desk was rude and raised her voice at me during the conversation. She gave me two choices, of which I was already well aware, stay in the conditions the hotel was in or leave to another hotel. Not having much knowledge of the area hotels, since I had planned on the Abemarle for four nights, I quickly booked another hotel, Sol Isabela, which I can review later. Overall, although this did not ruin my vacation, it was a blemish on the time I spent ON Isla Isabela.

Room tip: Pay close attention to Trip advisor reviews and heed warniongs. I could have avoided all this if I would have paid attention to the honest reviews vs. the owners deceptive response to my inquiries.
Date of stay: December 2012
  • Trip type: Travelled with family
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5  Thank 1bme
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 May 2012

It is in a good location across from a swimming beach and around the block from some great restaurants. The reason for the poor review was due to lack of cleanliness. The same dead bugs were in the same location in our bathroom the entire stay. Also open bars of soap and hair were left from the previous tenants. The pictures show that the bathrooms have two sinks but the faucet was only working for one sink. The sheets, curtains and towels are past due to be replaced. They were stained and worn thin. We never used the pool as it is very small and it was green. I do not know if they are able to use chlorine/chemicals. The beach across the street is more comfortable and the swimming was great.

Be aware... although the hotel was kind enough to call a taxi to pick us up at 5:15 am to meet the ferry no one ever showed up. We were fortunate to hitch a ride with other guests whose tour guides had arranged and showed up to personally take their group to the ferry. It is not a walk to take with luggage as the roads are sandy, bumpy and not close enough to the ferry. Try to make arrangements through a tour fguide for this.

Date of stay: April 2012
  • Trip type: Travelled as a couple
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5  Thank Lczar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 March 2012

Stayed here as an independent traveler while visiting Galapagos. We had a great time doing day trips with local guides (helps if you speak Spanish and they really do know the best places to take you to!) and eating out at local restaurants, but the hotel really was the low point of our stay. Great location right on the beach and lovely to go to sleep to the sound of crushing waves, but the room are not well taken care of, as is the case with all of the property and the food is simply awful. I was also wondering about hygiene in the kitchen, as the "chef" walked around all over the village barefoot and then also was barefoot in the kitchen and had a very nasty looking cut on his finger that looked like it probably should have been away from food related items for the time being. Even though we foolishly prepaid for our dinners at the hotel and they refused to give us a refund when we decided after a couple of nights to eat elsewhere, we opted to eat our meals in local restaurants - a much better choice, both for your taste buds and your wallet! Try the burger joint three door down - it is the best burger I ever had in my life! Hotel presents well in pictures, but needs some repair and new staff that gives a damn.

Date of stay: April 2011
  • Trip type: Travelled with friends
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2  Thank lmitravel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 January 2012

The Albemarle was somewhat of a dissapointment to us for the cost. First - BEAWARE - it is located RIGHT next to a lively bar. If you need rest - don't stay here. The bar noise goes until wee hours of the morning. Although the desk clerk assured us the noise stops after 9:00 PM it does not. In addition, because the hotel is located right on the street, local traffic continues to come and go from the bar. Second - we stayed in the "Charles Room" - each room is given a names versus a number - our bed didn't have a mattress cover, so the bottom sheet was directly on the matterss which you could see through the sheet. The pillow cases were too small for the bed pillows, so the pillows stuck out of their cases. Third - a scocer field is located right next to the hotel and you can watch games and practices from the upper floor balcony of the Albemarle - but wild games do get loud and there is no place to sit - so you have to either stand or lean on the railing. Fourth - the swimming pool is discusting - full of green gunk and murky water. We never even tried to use the pool because it was visually unpleasant. The furniture is somewhat run down/old and in need of repair or replacement. The food was okay but you can purchase better food from the local resturants. While we were there, there appeared to be only one staff person doing everything - taking call, helping guests, serving tables and checking guests in. He was quick at his tasks - but seemed to only be focused on the task and not the guest/customer - moving from one to another. The hotel should have another person to assist - even if its just part-time.

Room tip: Located RIGHT next to a lively bar. If you need to rest - don't stay here.
Date of stay: January 2012
  • Trip type: Travelled as a couple
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2  Thank Deborah W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 January 2012

Although hotels are Isabela are limited, this one did not live up to our expectations. We learned how difficult it was to try and book hotels on our own (outside of an organized tour or agency), but still chose to maintain our independence.

Hotel Albemarle is ideally situated directly on the beach, and our room was rather large, but it appeared that the property was in a state of disrepair. Furnishings were simple but adequate, and the bathroom had higher end finishes, but the faucet was falling off on one of the sinks, no shower curtain and a strong odor from the toilet when left open. The air conditioner worked well and cooled quickly. A water cooler was provided in the room which seemed like a great feature until we went to drink the water in our water bottle and saw the larvae swimming in the water. It was promptly swapped out.

The very small pool area looks pretty in the picture, but was green on the bottom, and the hot tub did not work - so no usage during our entire stay. There is a very large open air deck on the top floor that provides the view in the picture, but there is no furniture available. Breakfast was simple and adequate as well.

I would summarize this as a hotel with a ton of potential, and in need of some TLC.

Date of stay: November 2011
  • Trip type: Travelled as a couple
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2  Thank TracyTravelsOn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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