We booked 10 days at this hotel months and months ago after conducting lots of research. we wanted a small hotel out of the way and a nice quiet location. After reading the recent reviews we were very nervous, and I contacted the hotel on Facebook and my email to confirm we had a room. The hotel replied to my emails straight away confirming we had a room. We did look into cancelling but we would have lost to much monies. So we decided to carry on with the trip but we were not expecting much. We were actually pleasantly surprised and we had a wonderful time.
I think the best way to break down the review to be helpful is what we liked and what needs to be improved:
What needs to be improved ....
Reception - There are mainly 2 ladies that work on reception we personally found the lady who manned reception in the evening a lot more helpful. When we checked in we were told that we had to stay in a non sea view room for the first night and would then be moved to the right room. Now we decided not to worry to much about this after reading the reviews about people not getting rooms ,we were grateful to have a room. However I do think we should have been given an explanation as to why this was happening.
We had emailed months ago in regards to the possibility of upgrading to the private pool suite. We asked about this when checking in, and we were told by the reception day lady that the room was fully booked for the whole stay. We later discovered this was not true so we were slightly disappointed.
Also though the hotel knew it was our honeymoon they never acknowledged this at all. My sister had tried to organise for us to have a bottle of bubbly in our room when we arrived but she said she found the hotel to much hard work when trying to organise this so didnt bother.
Rooms - To be honest there was nothing really wrong with the hotel rooms (we saw 2 - room 112 sea view room and 104.. i think which was not a sea view). The rooms were a fine size, with good sized balcony. The beds were very big which was nice and the bathrooms were fine, the non sea view room had a wet room bathroom where the sea view room had bath and shower. My only comment would be for a 4 star hotel the rooms were slightly basic thats all and they do need a bit of TLC.
Half Board - its not worth it really. There is a daily menu for half board which gives you a choice of starter and main. There is also a salad and dessert. My feedback is that its a fairly limited choice and if we went back I would just go B and B. However the hotel was flexible with us so we only had dinner twice and the rest of the time had lunch and were able to order off the menu.
What we liked...
So now the positives and to be honest there are a lot. I think from reading some of the reviews people are being overly picky and this is most probably done to the fact people are anxious before they even arrive due to the terrible reviews and the FAKE reviews.
The pool area is just amazing, so quiet and peaceful. We spent many a day just chilling by the pool all day. Yes they played music by the pool but we didnt find these to loud at all. The pool is very clean and the sunbeds are fine.. they are not the newest but are comfy. Also though there are not a lot of sun beds this never seemed to be an issue as people were always coming and going.
Location - is exactly as we thought, up a hill with views to die for!!! In the evening we enjoyed having a glass of asti and just looking at the views ;-)
Staff - The bar and waiting staff were just lovely. Especially Starvos who was the guy who did offere waiter service for drinks and food all day by the pool. He was always very friendly and took the time to talk to us on a daily basis. To be honest all of the bar/waiting staff were nice saying hello etc
Food - YUM ;-). Though slightly overpriced the food is lovely, its presented lovely and is very tasty.
Transfers to and from town.... yes the mini bus was small the driver was flexible and did as many runs as needed.. so we never had an issue.
I think the hotel doesnt do it self any favours really which is a shame, there is an issue with overbooking and they seem to be ignoring this. The reception staff seem slightly stressed all of the time due to the overbooking etc. If they could sort out these issues and update the rooms we would def return as we really liked the hotel in general as the location for us was just perfect ( we had a jeep for 7 days to get around)
So my advice would be if you have booked at this hotel dont panic.... make sure you confirm via email, facebook etc that you have a room. If you have a room you can relax and enjoy your stay ;-)
- Official Description (provided by the hotel):
- Upon a small hill with a panoramic view of the Aegean sea, a hotel in Skiathos with an exceptional personality is waiting for you combining the comfort of a grand resort with the personal services of a boutique hotel. A series of all-white cottages with red-tiled roofs lies in the 15 acres of a green garden just a few minutes from our private beach dusted with white sand and lapped by turquoise sea. Kivo, one of the top hotels in Skiathos, is characterized by its elegant decoration, artistic mood and idyllic meeting spaces. ... more less
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- Also Known As:
- Kivo Hotel Vasilias
- Kivo Hotel And Suites
- Kivo Art & Gourmet Hotel Skiathos/Vasilias