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“Big4 Northstar Holiday Resort at Hastings Point”

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BIG4 North Star Holiday Resort
Certificate of Excellence
Scone
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Big4 Northstar Holiday Resort at Hastings Point”
Reviewed 17 April 2012

a caravanning friend of our suggested that if we ever get the chance we should stay at the big4 caravan park at hastings point.5 star treatment all the way,fantastic and friendly staff,nothing too much trouble.arrived at receptioned unhooked caravan and tractor placed van on site for us.(never had that before)beautifully kept grounds,very clean facilities,lap pool,gym,sauna,3spas,and a huge water park for the kids.(staying with kids at the right time of year you wouldnt have to leave the park to keep the kids entertained)only stayed 2 days but will be returning for a longer stay next time. Noel and Twiska

Room Tip: Walk around park and pick your site,close to amenities is what we like
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  • Stayed March 2012, travelled as a couple
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Helpful?
1 Thank NoeldScone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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323 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • Any
English first
Brisbane, Queensland, Australia
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 April 2012

Stayed on a powered ensuite site which accommodated our 9v dome and 3x3 gazebo. Had tv aerial capabilities too. Kids loved the indoor playland and the amazing water park. Awesome to have the kids playing and go and have a spa . Had a great time here. Will definitely return

  • Stayed November 2011
    • Value
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Helpful?
Thank Dania B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 April 2012

We had a fantastic time and can't wait to return (we have already rebooked).

We stayed in a Chalet and, although basic, it was clean and tidy and had everything we needed.

The park grounds are lovely and the water park was an absolute hit with our 6 year old (not to mention the husband).

We visited the Marine Museum and display which was excellent. I also had a massage in the day spa which was very relaxing.

The staff are absolutely fantastic - so friendly and helpful - you can tell they actually enjoy their job.

The location is excellent with so many choices of things to do - fishing, swimming, rock pools, walking, restaurants in Kingscliffe etc.

  • Stayed December 2011, travelled with family
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Helpful?
Thank Scrappot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Queensland, Australia
1 review
Reviewed 29 February 2012

i have watched this park grow over the last 30 plus years of taking my family there for Holidays . Regardless of the age of the children as they grew up there was always first class activitities to keep then occupied and facilities that allowed the adults to equally have a break.
Now in our 60's we still enjoy our stays at this resort and feel thay every time we attend we are part of family returning to rest.
The staff have never varied over the years and work tirlesly to ensure all members of this community enjoy their break away from the real world. The park continiously changes and this is part of the return attraction. We have never had a bad experience in all the time we have attended includeing a 3 month live in period. Great place great fun and still full of surprises.

Room Tip: Book earlier and dont go passed it
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  • Stayed February 2012, travelled as a couple
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    • Location
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Helpful?
Thank best02012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 February 2012

This place was fantastic.we stayed in a chalet, and while it is not super fancy, it was clean, comfortable and enjoyable. We have a 24 month old and an 11 month old and the kids LOVED the older water slides and Sammy's lagoon though the bucket scared them when it emptied lol. We had some bogan trashy neighbours behind us who partied all night and while they would turn the music down when the manager said with in an hour it would be back up at full volume and wake us and the kids. I called management at 2am and said enough is enough and he promptly dealt with it and the party shut down. We had organized for a late check out ($20 extra) the following day but I was in such a foul mood from only 3 hrs of decent sleep & 2 crabby babies, I marched to reception and said how disappointed with the place I was and I didn't want the late check out. Despite me being such a cow (sorry to the receptionist), staff were so helpful and offered the late check out for free (thankyou) and after a midday nap we all enjoyed ourselves very much.

Now on to the only real complaint/suggestion (nice to see management reads comments)- I was disappointed that we weren't allowed to use the indoor play centre on our stay. I took my 2 yr old there with every intention of staying with him as I just wanted to wear him out and keep him out of the midday sun, only to be informed that we couldn't come in as it was the older kids time and then I was informed that he wasn't allowed in AT ALL as the young kids time is for 3+. While I understand the need for this I think there should be a playpen area with a cubby and lil tykes cars etc for the babies to burn some energy indoors. I ended up taking the 2 yr old back to the chalet where he drove us crazy for the next hour until he crashed for his miday nap.

Anyway, thankyou big 4 north star for a great holiday and we will be back when the kids are a little older and can use all the facilities.

  • Stayed February 2012
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Helpful?
Thank Tamara_vg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
big4northstar, Marketing Coordinator at BIG4 North Star Holiday Resort, responded to this review, 21 February 2012
Hi Tamara, thank you for choosing to stay with us at the BIG4 North Star Holiday Resort. We take great pride at being a fantastic place for families, offering wonderful facilities from our new water park Sammy’s Adventure Lagoon to the huge indoor kids club.
Thank you for calling us to enable the noise situation be attended to, as our Resort has a quiet time policy whereby after 10pm all noise is required to be kept to a minimum, with our on site caretakers available 24 x 7 to deal with any issues.
We are delighted you could take up our offer for the late departure also you will be pleased that we are in the process of installing a new purpose built toddler’s area within the games room area. This area will be made just for toddlers under 3 years old so they can play in an area without the worry of the older kids around them. Tamara, thanks again for taking the time to provide us with your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 31 January 2012

North star exceeded my expectations from the cleanliness of the rooms to the facilities of the holiday park. And i must say that all the items that was stated would be in the room was most certainly there and functioning properly. I had an enjoyable time and being xmas time the staff organised fun activities not only for the children but for the whole family to enjoy. I found the staff friendly and helpful. Had such a great time that we are hoping to make it an annual trip.

  • Stayed December 2011
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Helpful?
Thank Sav82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
Reviewed 28 January 2012

We ended up booking here last minute as we could not get to our preferred destination due to flooding. The room was basic but clean and comfortable. Austar wad available in the bedroom but not the lounge which we thought strange. The big plus is the water park great fun for kids and adults of all ages we will most likely return for a weekender

  • Stayed January 2012
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Helpful?
Thank thelongbomb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BIG4 North Star Holiday Resort

Property: BIG4 North Star Holiday Resort
Address: 1 Tweed Coast Rd, Hastings Point, New South Wales 2489, Australia
Phone Number:
Region: Australia > New South Wales > Hastings Point
Hotel Style:
Ranked #1 of 3 Speciality Lodging in Hastings Point
Price Range (Based on Average Rates): £
Hotel Class:5 star — BIG4 North Star Holiday Resort 5*
Number of rooms: 40
Official Description (provided by the hotel):
The multi award-winning BIG4 North Star Holiday Resort at Hastings Point is an idyllic, family-friendly destination located on the beautiful Tweed Coast, just 15 minutes south of Gold Coast Airport. Nestled between the pristine Hastings Point beach, national parks and a safe tidal estuary, BIG4 North Star has a range accommodation including five star, fully self-contained luxury poolside spa villas and spacious family cabins, as well as caravan and camp sites, all set amidst 10 hectares of landscaped, tropical gardens. Whatever style of accommodation you choose at BIG4 North Star, almost all activities for the kids are free, including the famous Sammy's Adventure Lagoon waterpark, Neptune's Castle Kids' Club which is fully supervised on weekends and school holidays, tennis, games room, pool tables and outdoor playground. Hastings Point offers countless spots year-round for swimming, kayaking, and family fun in the sun. Its white sandy beach stretches for kilometres to the north and south, with great options for those who enjoy surfing, fishing, a stroll or a beach run. ... more   less 
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