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The Plough Inn at Ford
Certificate of Excellence
Reviewed 28 October 2012

Beautiful pub in great location, just a pity about service and food.I have a pet hate for "frozen onion rings & frozen/fresh chilled chips" both on the menu.Why cant a chef cook home made chips and hand batter onion rings? Answer: Cheaper.The staff were friendly but had to ask for menu and when wanted something replaced it was done quickly with no question as to why.Restaurant prices for pub chain 241 meal.

  • Stayed: October 2012, travelled as a couple
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1  Thank McNally65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LandlordPlough, Manager at The Plough Inn at Ford, responded to this reviewResponded 29 October 2012

The Plough has built its good reputation on food and service. We use fresh locally sourced quality products and, as you can see from the vast majority of our reviews, we work hard to get the food right as well as the many other things that are important to our customers.

With respect, perhaps it might have been pertinent to ask if the onion rings were frozen before you ordered your meal. If you had discussed this with us at the time, we would have done everything in our power to ensure that you had the meal exactly to your liking. We quite often prepare special meals for guests so this would not have been an issue.

The customer experience is everything to us and it is terribly disappointing when a customer reviews in such a bad light without us having the chance to put it right.

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159 - 165 of 199 reviews

Reviewed 23 October 2012

We had been staying at a lovely cottage "The Old Cider Press" in Stanton and on our last day in The Cotswolds decided to try The Plough - we had tried many other establishments, but have to say that The Plough far surpassed any of them.

Friendly and efficient staff. Good value for money.

Will definitely be back.

  • Stayed: September 2012, travelled with friends
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Thank AnnaMijasCosta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LandlordPlough, Manager at The Plough Inn at Ford, responded to this reviewResponded 25 October 2012

Thank you so much for your lovely comments. It is greatly appreciated and we look forward to your next visit

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Reviewed 20 October 2012

Fantastic place to eat & stay. Proper country pub with a huge atmosphere I've eaten here many times & the food is always excellent. It also has a few room for you to stay if its a nice weekend away your looking for but book early as its very popular.

  • Stayed: September 2012, travelled with friends
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Thank Phil T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LandlordPlough, Manager at The Plough Inn at Ford, responded to this reviewResponded 22 October 2012

Thank you :-) feedback always appreciated.

Hope to see you again soon

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Reviewed 6 October 2012

We had a one night stay and so we went to lunch upon our arrival; a poor start as it was average but decent sized portions, although we would've preferred quality to quantity. We were on our way to a wedding and I wanted a shower before I got ready, alas there was no hot water because it was "turned off". The Saturday staff said it'd take 10-15 minutes to get warm when they turned it back on but it actually took much longer and given that an organised coach for the wedding was picking us up meant I could not wait that long, so a cold shower it was. At least the rooms were away from the main house so returning from the wedding in the early hours meant we didn't wake anyone up. However it was not a comfortable night's sleep as my husband and I were overheating because the radiators were on full blast with no way to turn them down or even off as it was centrally managed and no thermostat. So at 5am I had to open every stiff window in the room. And to top it off the breakfast was a poor apology for the stay - in fact it was not one at all. The chef had over-vinegared the water for the poached eggs, the bacon was stuck together as if cooked when frozen and I would not have been surprised to hear that the sausages were not actually real meat. When I mentioned the hot water and heating issue to the manager, his was one of indifference and downright rudeness. He couldn't have cared less and said "I'll see if it can be turned down now"- pretty useless as we were checking out at the time. No apology, no concern, no bat of an eyelid at this completely shoddy service given that £80 a night is not exactly cheap accommodation. OK it's not a 5 star hotel but I would've thought hot water was rather a prerequisite and would certainly have expected to be able to manage the radiator heat as we so wished. Apparently the free world has escaped The Plough Inn at Ford. My recommendation, if you have no choice and actually have to stay here, is to ensure you ask for hot water and don't have any expectations of a good stay. I can only imagine those that have rated this higher did not stay over night.

  • Stayed: September 2012, travelled with friends
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Thank 22jan1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LandlordPlough, Manager at The Plough Inn at Ford, responded to this reviewResponded 18 October 2012

It is never easy to read that a customer has been less than delighted with a stay or a visit to the Plough Inn and we are sorry to hear that your experience with us was not a good one.

We are a four star B & B and we continue to work hard to keep that rating as high as we can. We have to earn it and we are reviewed by the board every year. We never rest on our laurels and feedback is vital to us in order to ensure that we get it right time after time.

99.5% of the time everything works like clockwork. All it takes is one or two oversights by staff to ruin a customers enjoyment,and this appears to have happened in this case. We do everything possible to try and ensure that everything works as it should and train our staff in all aspects of customer service. Sadly, we don't always get it right with the staff that we recruit but we continue to aim for perfection in all aspects. Staff do not stay with us if they do not grasp the concept of the high standard of customer service that we expect from them.

We can only offer our apologies for your poor experience with us and promise that we will take your comments on board and review every stage of our customer experience.

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Reviewed 30 September 2012

Lovely staff, huge table, excellent home cooking, delicious beer - this pub is just brilliant. Six of us went for a evening meal - we all enjoyed it. The staff are so helpful and friendly - I really liked everything about the evening.

  • Stayed: September 2012, travelled with friends
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Thank GeorgeDWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LandlordPlough, Manager at The Plough Inn at Ford, responded to this reviewResponded 25 October 2012

Great to know that you enjoyed your visit to the Plough Inn & we very much look forward to welcoming you again.

Thank you for super feedback

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Reviewed 23 August 2012

We arrived at midday to a delicious cream tea before visiting the amazing villages in the area. We returned to a friendlly welcome and enjoyed the excellent beer. We ate in the restaurant and enjoyed the 'home cooked' food which was good value for money and the service was excellent throughout.
The accommodation was very clean and the rooms well equipped and we will certainly return again.

Room Tip: Only 3 rooms and all clean, comfortable and well equipped
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  • Stayed: August 2012, travelled with friends
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1  Thank Rich128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LandlordPlough, Manager at The Plough Inn at Ford, responded to this reviewResponded 26 October 2012

Thank you for the great feedback. Hope you can come back and see us again in the near future

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Reviewed 19 August 2012

Craig Brown and his wife are excellent hosts and his staff are very friendly, courteous and helpful. Arrived to a spotlessly clean room with all the facilities,overlooking the "Gallops" which is a horse training course. After a good walk in some of the most beautiful countryside in Britain, had a great meal of Roast shoulder of Lamb slow cooked to perfection. My friend had the Roast Duck which was superb.The Donnington Ale is perfectly kept and fresh. The bar is cosy and very friendly, with locals popping in and out. Extra entertainment was laid on by a group of Morris Dancers from a neighbouring village!!!! After an excellent night's sleep, helped by the ale no doubt, awoke to the aroma of bacon frying. A true English Breakfast was the perfect compliment to a great stay!!!! .

Room Tip: There are only 3 rooms,but all looked equally well appointed. There is some road noise.
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  • Stayed: August 2012, travelled with friends
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Thank TudorLouisiana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LandlordPlough, Manager at The Plough Inn at Ford, responded to this reviewResponded 26 October 2012

Thank you for the lovely feedback. Join us again soon

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Additional Information about The Plough Inn at Ford

Address: Ford, Temple Guiting GL54 5RU, England
Region: United Kingdom > England > Cotswolds > Temple Guiting
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Temple Guiting
Price Range: £76 - £89 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Plough Inn at Ford 4*
Number of rooms: 3
Official Description (provided by the hotel):
Whether you are a countryside-lover, sports-fan or race-goer, The Plough Inn at Ford makes a perfect base for exploration of The Cotswold's.Bed & Breakfast facilities are resplendent in a fresh coat of paint and Craig and Becky are proud to announce the award of 4 Diamonds for guest accommodation from both the Heart of England Tourist Board and the AA since taking over the pub.B & B accommodation is provided in the Tallot. This quaint cobble-stoned building once used as a hayloft with stabling below for two- and four-legged visitors has now been converted to provide separate, comfortable accommodation for the modern visitor.Three comfortable en-suite (shower) rooms are available, beamed and differently shaped in true Cotswold fashion. Two family (double and a single bed) rooms and a double room arrangements are offered. We operate a non-smoking policy in our B&B accommodation. ... more   less 
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Also Known As:
The Plough Inn At Ford Hotel Temple Guiting
The Plough Inn At Ford Temple Guiting, Cotswolds - Gloucestershire

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