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“Some rooms better than others!”

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Villiers Lodge Hotel
Ranked #1 of 3 Surbiton B&B and Inns
Certificate of Excellence
west midlands
Level Contributor
36 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“Some rooms better than others!”
Reviewed 17 April 2014

We stayed here for one night only with our friends and our daughters.
We had an extremely warm welcome on arrival from the owner who gave us a tour of the breakfast room and guest rooms. Our friends had booked one double room, a family room for 3 and a deluxe double. The deluxe double (first floor) and the family room (which was on the ground floor) were superb. Large beds, en suite facilities and standard of decor was superb. The downfall came when we were shown a choice of two rooms for the other double room which my husband and i were to stay in. The two rooms couldn't have been more different to the other rooms. The first one we were shown on the first floor had a huge damp patch on the wall at the top by the ceiling so we immediately discounted this room.
We were left with what we can only describe as 'the room under the stairs'. It's room number 1 so you can avoid it if you book this establishment. It was tiny. It had old furniture in it which was mainly mdf. It had a huge TV in it which completely swamped the room. There was also a definite musty smell in the room. There were no curtains in the room (only nets) which probably explains why the TV was so big as it blocked out half the window - the owner obviously thought that covering half the window with a TV gave his guests some privacy. The lack of curtains made the room really light in the morning and did affect our sleep quality. The curtains in the deluxe and family rooms were thick and kept light out very well.
We would have moved hotels had it not been for the fact we were only there one night and our friends and daughters were very happy with their rooms.
I have to say that although our room was like a cupboard the bed was very comfortable and the en suite (which is almost the same size as the room itself) was very clean and had lovely white towels and a great double shower.
In the morning we had to wait for a table for breakfast as the breakfast room was full. The breakfast when we had it was a lovely full English and freshly cooked.
We paid £115 for our room and our friends £145 for their deluxe room. I would advise anyone thinking of staying here to pay the extra £30 and have a deluxe room. If there isn't one available look elsewhere!
We did query the fact that the room we had didn't have any curtains in it when we checked out but the owner just said the hotel was full and made no offer to discount the cost of the room.
It's disappointing really as will would be visiting the area again and would have liked to find somewhere we can keep going back to.

Room Tip: Book a deluxe room!
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank holidaygirl97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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147 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Wells, Maine
1 review
Reviewed 12 April 2014

We would strongly recommend staying at the Villiers Lodge in Surbiton.
We have stayed at the Villiers many times in the past few years while visiting our daughter and her family. During our most recent visit, we experienced the wonderful renovations to the breakfast room, which is now so spacious and bright. The breakfast is delightful with a variety of hot and cold choices. A great way to start the day! Daniel, the Innkeeper, is very welcoming and eager to make his guests feel comfortable. The beautiful fresh flowers arrangements throughout the inn add to the charm of this beautiful B & B in Surbiton.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank J A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 1 April 2014

We travel all the time and this guest house is the best we have been to in many a year.

The rooms are clean, tidy and welcoming and the breakfast was excellent we could not want more.

Customer service was brilliant, helpful, friendly and with a smile.

Private parking very helpful too.

Really enjoyed our stay a 5* experience!

.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 March 2014 via mobile

My husband and I were very impressed with the lovely welcome and informative greeting we received from Daniel. We were visiting our daughter who is studying fashion at Kingston Uni. Situated in a lovely quiet location yet within comfortable walking distance of Kingston and Surbiton so main train lines are close by. Also, conveniently, Villiers had their own parking spaces so our car was off the road and we were happy to leave it and venture into London. On entering Villiers Lodge the hallway is very impressive and tastefully refurbished and our deluxe room was also lovely, very clean and airy with a good supply of tea, coffee and bottled water. My husband commented the morning after our overnight stay that it was the comfiest mattress he had ever slept on and I agreed. Great nights sleep and so quiet, no traffic noise!! The ensuite was also impressive, very clean, lovely large shower and the complimentary soap etc were of a high standard and smelt beautiful. To add to this review I have to say the breakfast was lovely... Delicious full English breakfast, fresh fruit, yoghurt, Danish pastries, cereal, porridge and a wide range of speciality teas. I have to say that our visit was faultless, Daniel was an attentive host and we will most definitely be returning the next time we visit our daughter.

Stayed March 2014
Helpful?
Thank ACF1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
Reviewed 10 March 2014

Having used their sister guest house in Thames Ditton it was no surprise that the standards would be high.Daniel the Manager was very helpful and nothing seemed to much trouble.
The only problem I now have is which one do I use?
PS: The best quality complimentary toiletries I've seen in a long while

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Geof96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southport, United Kingdom
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 9 March 2014

Villiers Lodge is a fabulous place to stay. The new owner Daniel makes you feel welcome from the moment you walk through the door of this beautiful house and can't do enough to make your stay a comfortable and relaxed experience. His quiet,calm and polite approach puts you at ease immediately and he is not intrusive in any way. The rooms are exceptionally clean and modern with hidden extras that you don't expect - complimentary high quality toiletries in the bathroom, bottled water and welcome chocolates. My single room at the top of the house was really private and the bed extremely comfortable and warm. The breakfast was so much more than you would expect - a fabulous continental buffet (including the tastiest fresh fruit salad) followed by the most amazing full English. Daniel sources the ingredients from high quality suppliers and this shows in the food that is served, and it is cooked perfectly too. I would highly recommend Villiers Lodge to anyone thinking of staying in the area and I will definitely be coming back myself.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beachcomber91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
willenhall
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 February 2014

We booked the large family room (for myself and my 2 sisters), together with a single room for our brother in order to attend a family funeral. The welcome we received from Daniel the new owner was exceptional - as was the rooms. Our room had 3 single beds and was very spacious. The decor and en-suite facilities were brilliant, as was the substantial breakfast that we received in the lovely bright dining room. Overall an excellent B&B with the most competitive rates. Oh! And the chocolates in the entrance hall were fabulous. Would recommend this for future and would definitely stay there again. Keep up the good work Daniel - you are the most fantastic host.

Room Tip: All rooms are brilliant
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CurrieclanWillenhall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Villiers Lodge Hotel

Property: Villiers Lodge Hotel
Address: 1 Cranes Park, Surbiton, Kingston upon Thames KT5 8AB, England
Region: United Kingdom > England > Greater London > Kingston upon Thames > Surbiton
Amenities:
Free Breakfast Free Parking Airport Transportation
Hotel Style:
Ranked #1 of 3 B&Bs / Inns in Surbiton
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Villiers Lodge Hotel 4*
Number of rooms: 8
Official Description (provided by the hotel):
This luxurious, grand Victorian Hotel in Surbiton has been completely refurbished and restored to boast all of its original period features. All eight guest bedrooms have their own unique characteristics designed with comfort and relaxation in mind. They are all ensuite with modern facilities such as flat screen televisions with Free View, tea and coffee making facilities, and free direct and Wifi internet access. There is free parking available on-site with additional parking off street. Surbiton Station is a short 5 minute walk from Villiers Lodge with less than a 20 minute train journey into Central London or the Underground at Wimbledon. The Hotel is located close to Kingston University and about a mile away from the town centre. ... more   less 
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Also Known As:
Villiers Hotel Surbiton

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