We stayed here for one night only with our friends and our daughters.
We had an extremely warm welcome on arrival from the owner who gave us a tour of the breakfast room and guest rooms. Our friends had booked one double room, a family room for 3 and a deluxe double. The deluxe double (first floor) and the family room (which was on the ground floor) were superb. Large beds, en suite facilities and standard of decor was superb. The downfall came when we were shown a choice of two rooms for the other double room which my husband and i were to stay in. The two rooms couldn't have been more different to the other rooms. The first one we were shown on the first floor had a huge damp patch on the wall at the top by the ceiling so we immediately discounted this room.
We were left with what we can only describe as 'the room under the stairs'. It's room number 1 so you can avoid it if you book this establishment. It was tiny. It had old furniture in it which was mainly mdf. It had a huge TV in it which completely swamped the room. There was also a definite musty smell in the room. There were no curtains in the room (only nets) which probably explains why the TV was so big as it blocked out half the window - the owner obviously thought that covering half the window with a TV gave his guests some privacy. The lack of curtains made the room really light in the morning and did affect our sleep quality. The curtains in the deluxe and family rooms were thick and kept light out very well.
We would have moved hotels had it not been for the fact we were only there one night and our friends and daughters were very happy with their rooms.
I have to say that although our room was like a cupboard the bed was very comfortable and the en suite (which is almost the same size as the room itself) was very clean and had lovely white towels and a great double shower.
In the morning we had to wait for a table for breakfast as the breakfast room was full. The breakfast when we had it was a lovely full English and freshly cooked.
We paid £115 for our room and our friends £145 for their deluxe room. I would advise anyone thinking of staying here to pay the extra £30 and have a deluxe room. If there isn't one available look elsewhere!
We did query the fact that the room we had didn't have any curtains in it when we checked out but the owner just said the hotel was full and made no offer to discount the cost of the room.
It's disappointing really as will would be visiting the area again and would have liked to find somewhere we can keep going back to.
- Official Description (provided by the hotel):
- This luxurious, grand Victorian Hotel in Surbiton has been completely refurbished and restored to boast all of its original period features. All eight guest bedrooms have their own unique characteristics designed with comfort and relaxation in mind. They are all ensuite with modern facilities such as flat screen televisions with Free View, tea and coffee making facilities, and free direct and Wifi internet access. There is free parking available on-site with additional parking off street. Surbiton Station is a short 5 minute walk from Villiers Lodge with less than a 20 minute train journey into Central London or the Underground at Wimbledon. The Hotel is located close to Kingston University and about a mile away from the town centre. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo, Agoda and Priceline so you can book your Villiers Lodge Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Villiers Hotel Surbiton