We arrived on 15.08.14 for a three night stay and paid 242.00 with the bedding. We had a 2 bed classic appartment.
checkin was at 4pm and was very efficient no problems occured, we found our appartment and was very disappointed. The appartment was filthy; there was mould spores on all curtains, terrible smell throughout appartment, bathroom ceiling was damaged along with walls and door including flooring, the toilet brush was on top of toilet covered in human excrement. The double sofa bed was broken and is not really suitable for two adults. The self catering facilities are very poor.
The park facilities are passable for smaller children. The arcade is not great and health and safety is questionable; whilst in the arcade we witnessed a child being slightly naughty which resulted in a slot machine breaking glass went everywhere and a member of staff was bleeding yet no first aider was called? Just attendant to hoover up all the glass that had shattered.
The pool i cannot comment on as i did not use this particular facility.
Queen Vic Pub that was an experience that i never wish to repeat. The serving staff was pleasent and did her best however it states in big bold letters that any customers that are to be deemed intoxicated will not be served this was not the case on serveral occasions.
The sands cafe was filthy we arrived at 10.45 on sat morning to sample breakfast; front of house staff was pleasent however that was it, all tables were uncleaned foors filthy although i did observe a cleaner requesting more help to clear tables and he was advised that there was no one else available?. The breakfast was poor cerial containers not refilled no clean eating utensils either. The bread which was available to toast was handled by all guests no tongs to handle it with before toasting ect.. The cooked breakfast was shocking the servers were not wearing hairnets which is required alongside gloves when handling food in kitchen environment.
The entertainment i can not comment on.
There were several play parks for the younger kids which were popular however there was on occassions a strong smell of weed near the play parks close to the shop.
I did raise the concerns about the state of our appartment on the sat and i was just looked at in a blank manner by a young person. After the breakfast on the saturday morning we all became very sick and decided for our own health and safety we would check out on the sunday which we did at 8.30 in the morning. When handing our keys back the receptionist asked why we was leaving early and i advised her why and she apologised. Our overall experience with pontins is poor which is a shame as camber and surrounding areas is very nice. The pontins resort is used by a variety of people however a lot of the guests just got drunk all of the time while there kids run riot.
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- Also Known As:
- Pontin`s Camber Sands Centre Hotel Camber
- Pontins Camber Sands Centre Rye
- Pontin's Camber Sands Centre East Sussex