Stopped off here a few weeks back on a trip home from the lakes and the food was really nice although the staff could do with a bit more training. One of us had ordered steak pie with chips but the waitress only brought the pie out. Finally after half way through the meal he had to go up to the bar to ask for them as the waitress never came out again, not even to check everything was ok. They took so long to bring them out that the meals were eaten by then. There was no apology from the waitress which was a bit off putting but everything else was ok and everyone enjoyed their meals otherwise. We thought it might have been a one off and we were just unlucky.
We decided to stop here again the other weekend as the food was nice last time but this time was horrendous. There were 2 young waitresses on and they looked and acted like they didn't want to be there. There was a lot of tension between the bar staff, the landlady and landlord and the waitresses that you could cut the air with a knife. The waitresses were complaining to each other in full view of the customers about how bad their day was. Completely unprofessionall. 3 of our tables meals had to go back because they were cold. One of my friends rejected their meal as the meat wasn't even cooked properly and got a sarcastic comment off one of the waitresses who was muttering to herself the whole way to the kitchen and back. The waitress tried to give someone else the wrong meal. The waitress kept telling her thats what she had ordered and didn't believe that she had ordered something else which resulted in a bit of an argument. All the staff in the bar and restaurant had a look of thunder the whole time we were there and we could hear other customers getting frustrated with the staff too about mixed up orders and wrong orders and cold orders.We didn't bother ordering anything else and just paid up and left quickly. If the staff have a bad day, they shouldn't take it out on their customers but they did which was completely unacceptable. They were rude, unprofessional, sarcastic, unhelpful and we all left feeling disgusted and will NEVER go back again.
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