I had made two bookings through Booking.Com on the 28th of April for two different apartments as I was waiting to hear back from the owners about my queries. After reading Trip Advisor comments we decided to opt for the apartment which had an outdoor courtyard to accommodate grandchildren that would be coming to visit. I had confirmation for both bookings and as I didnt want to hold two apartments - cancelled the apartment that we did not require. I then get an email almost a week later saying that I had cancelled my booking and had I tried to book another apartment because they were completely booked out. I told him of my confirmed booking and quoted my booking number but he was adamant that this booking was not in his system. I am not sure if he was happy that we had booked through Booking.Com as he had to pay commission but I have never experienced this before. He did offer to find us alternative accommodation and pay the balance, but I am not sure if this was just a nice gesture or not as he never once apologised and how was I to ever get compensated. I am very disappointed but thankfully was able to book another 2 bedroom apartment right at the base of the Mount so he might have done us a favour.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, Hotels.com and Evoline ltd so you can book your Boatshed Motel Apartments Mt. Maunganui reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.