Stayed here for one night only and for the price that you pay, this place was only average. This property was very well-kept, but the beach was that beautiful and the food could use some improvement. More importantly, service lacked efficiency despite being quite genuine.
Took a while for the room to be cleaned up by housekeeping. Complimentary drinks was a nice touch.
Take note that all villas only come with a King bed. So if you are sharing rooms with friends and do not wish to share the same bed, you better ask housekeeping to set up a separate bed using the day bed. Turn down service never came after calling housekeeping twice. They didn't set up the day bed after coming over, so we had to call them again. The staff who came was very nice and apologetic. The people are great, but a bit more urgency and efficiency would be appreciated.
Other than that, the rooms were well-appointed with modern equipment. The bathroom is huge with a very nice tub.
The food is ok. Since there are no other F&B options on the island, you are tied to what is offered at the resort. The dinner buffet was decent. Breakfast had quite a few options, but we expected more in terms of quality given the price.
The pool is great and the gym has a great view with Mount Kinabalu in the distance. The spa area didn't look that great. It feels like that building is not as well maintained. The area beneath the building was all muddy and it wasn't a very beautiful site for a spa.
The villas were the highlight of this resort. The bed was very comfortable and the staff are genuinely nice. However, for the price that you pay, you kind of expect all that. There wasn't anything that really wow'ed us and service could be a bit slow at times. And so for a high end resort, especially in KK, Gaya Island Resort was only average.
- Official Description (provided by the hotel):
- Gaya Island Resort is located on Pulau Gaya, the largest of a cluster of five islands that form the Tunku Abdul Rahman Marine Park, a natural conservation area off the coast of Borneo, close to Kota Kinabalu. Gaya Island Resort has a unique setting: the land is fringed with a golden sandy beach, rocky coastal outcrops, and surrounded by coral reefs. The hilly island landscape is covered with lush tropical rainforest and an abundance of flora and fauna. And to complete this perfect setting, visible in the distance, is the stunning outline of Mount Kinabalu. The guest villa exterior respects Sabahan architecture uses local materials and blends harmoniously with the natural environment. The interior living space is designed with contemporary elegance to create warmth, comfort and a serene indoor setting. Gaya Island Resort is committed to ecologically sustainable practices to minimise the carbon footprint within its environment. Therefore the resort is a walking resort and only minimal motorised vehicles are used for operational purposes. ... more less
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