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“Nice weekend break”

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DoubleTree by Hilton Bristol South - Cadbury House
Ranked #1 of 1 Hotels in Congresbury
Reviewed 6 February 2014

We drove up the drive past the sports club to the main hotel where we couldn’t easily find the car park, which turned out to be a little further on by the new part of the building. Having parked we discovered that Reception was back up the hill, up a series of metal (might be slippery) steps dragging a suitcase behind me. Once at reception and having caught my breath the check in went smoothly with a promise that our 2 separate bookings had been consolidated and we’d have the same room for both nights.
Getting to the room was up the elevator to the new part of the hotel and a very lovely room. The view was nothing – a wooded bank, but inside it was great, with a comfortable bed, large screen TV and a bright clean bathroom with a powerful shower and quality toiletries.
Sadly the Vodafone mobile reception was nearly nil and the free WiFi lasted for a total of one hour per day. There was free WiFi in the public parts of the hotel, but to get more in the room was an astonishing £10 per day. We didn’t bother. Surely Hilton realise this should be inclusive these days?
We went out for the evening and found the security bar of our room door had activated itself by gravity meaning we had to get the hotel’s help to get back in. Worryingly we heard another guest complaining of the same problem later on.
We slept well, the heavy curtains keeping the light out, and the air conditioning running quietly. Breakfast was included for one night. It was very good with a good mix of cooked and cold items and with good coffee.
Next day after a day out we couldn't get back in our room till the key-card was reactivated, so no, they hadn't properly merged our 2 separate bookings into one.
On the first night we also used the swimming pool, gym etc down the hill at the sports club. The facilities were included in the room fee and were very good. Lighting was poor with signs written in orange making them virtually unreadable. The pool was big, the jacuzzi was great and the steam room was well worth the visit.
We'd stay here again, but they should improve the car parking/access issues urgently.

  • Stayed: February 2014, travelled as a couple
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Thank TrevMK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,545 - 1,551 of 2,582 reviews

Reviewed 6 February 2014

Heating not working in room - a small fan heater was provided! Was obviously a disabled room which we didn't ask for or want! The walk-in shower completely soaked the bathroom floor and water even ran under the bathroom door into the room. Very disappointing that we were not informed of the type of room we would be in!

  • Stayed: February 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Laura C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
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Reviewed 5 February 2014

very Nice Hotel, problem was there was no heating in the room when i complained they installed a oil heater not very 4 star, but no heating in the bathroom very cold towel rail not working, this was in a upgrade room ??? not impressed. Barrie Tanner

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 February 2014

Hello, I recently stayed at the Double Tree by Hilton, Cadbury House. The staff were friendly and helpful but unfortuantly our room was not ready till 15:15 (due at 15:00). When I asked reception if someone could fix our air-con we were simply given a mobile heater which was good to warm up the room, but obivously we couldn't leave the radiator on all night as it wasn't safe. I did get up in the night and the room was again cold. We didn't get our cookie on arrival as we had to wait in the bar whilst our room was cleaned. The next day breakfast was pricy but nice, which I'm always prepared to pay if the food is good which it was. I would require an incentive to stay in a Double tree again though

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Ian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 February 2014

Nice welcome from reception and warm cookie on arrival.
Felt underwhelmed by the deluxe room I had booked but after settling in, realised it was missing a lot of the deluxe features promised. Mentioned it to Husband who told reception and said they would sort it out. My Husband said not tonight as I was resting. A knock on the door and I was woken up, got dressed, and met by 2 bottles of water and 2 robes.
Evening meal was OK. Sat in a private cubicle. The edges of the velvet seats deep with dust, the rim of the wood around them dusty too, the seat area covered in crumbs, I mean covered. Waiter clearing starters while we were eating our mains. Service charge 10%.
Back to room. Trollies filled with crockery being wheeled up and down outside our room which went on until 11.15. Hoovering as well in the corridor. At 3.45am woken by 2 people knocking our door and others ( our room was 203 just by the stairs so they got away) Half an hour later 2 staff outside our window having a chat and a fag. Trollies started again early. Thoroughly miserable night. Room not deluxe as paid for. Restaurant should have been excellent but wasn't.

  • Stayed: February 2014, travelled as a couple
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Thank AlisonJJeffery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2014

Had a very pleasant return stay at Cadbury House despite the awful weather. Really helpful staff, nice quiet room and great breakfast.

Very good reception staff and the breakfast was very good. After a poor staff last time this was a pleasant surprise.

Room Tip: Ask for a quiet room
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  • Stayed: January 2014, travelled as a couple
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1  Thank Kevan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2014

My husband bought this weekend break as a surprise Xmas present as I had liked the look of the hotel on Hilton's website. However, it did not live up to our expectations. The King room that we had booked was not available, apparently the hotel does not have any king size beds! The staff in the Marco Pierre restaurant were not very professional and the food was nothing extraordinary. The leisure centre is not connected to the main hotel so you are unable to wander along in your bathrobe especially when the weather is as wet as it has been recently. On the positive side the food in the casual restaurant exceeded our expectations and was good value for money. The staff in this restaurant were friendly, attentive and professional.

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
1  Thank heather0t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Bristol South - Cadbury House

Address: Cadbury House Frost Hill, Congresbury BS49 5AD, England
Phone Number:
Region: United Kingdom > England > Somerset > Congresbury
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Congresbury
Price Range: £76 - £149 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Bristol South - Cadbury House 4*
Number of rooms: 132
Official Description (provided by the hotel):
Welcome to DoubleTree by Hilton – Cadbury House, the South West’s newest four Star 132 Bedroom contemporary boutique Hotel & Spa. Cadbury House is a stunning venue set within rolling English countryside, making it the ideal backdrop for your Wedding, Private Party, Business Event, Spa Break or Dining Experience. Cadbury House is in a convenient location and is only minutes away, from the M5 motorway, Bristol airport and Bristol City Centre. ... more   less 
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Also Known As:
Doubletree By Hilton Bristol South - Cadbury House Hotel Congresbury
Cadbury Hotel Health
DoubleTree By Hilton Bristol South - Cadbury House Congresbury, Somerset

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