I stay in Hilton's on average 3 times a week and have a Hilton Honours Diamond card. At this hotel there was no recognition of this. The room was basic with an uncomfortable bed and cracked tiles in the bathroom. We asked for an upgrade but was told the hotel was full even though there was availability on the website. The bar area had a layer of dust on the bar and the bottles of wine. The service at breakfast was very poor and varied depending on who served you. On the first morning we were told to get our own tea and coffee from a machine whilst other people were being served pots of tea/ coffee. The second morning we waited and waited to be seated and ended up having to go and find the waitress who had seen us but didn't bother to acknowledge or serve us. Altogether very poor and not worthy of the 4 star status which I would imagine it only has due to the Spa and Marco Pierre White restaurant which we did have a meal in but have reviewed it separately.
- Official Description (provided by the hotel):
- Welcome to DoubleTree by Hilton – Cadbury House, the South West’s newest four Star 132 Bedroom contemporary boutique Hotel & Spa. Cadbury House is a stunning venue set within rolling English countryside, making it the ideal backdrop for your Wedding, Private Party, Business Event, Spa Break or Dining Experience. Cadbury House is in a convenient location and is only minutes away, from the M5 motorway, Bristol airport and Bristol City Centre. ... more less
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- Also Known As:
- Doubletree By Hilton Bristol South - Cadbury House Hotel Congresbury
- Cadbury Hotel Health
- DoubleTree By Hilton Bristol South - Cadbury House Congresbury, Somerset