I was staying at The Hilton Double Tree, South Bristol as a gold Hilton Honours member. Upon arrival I checked in and received my room key. I went to the bar for an evening meal, ordered and asked if I could charge the drink and food to my room. I was told that I would have to sign for i as I did not have my room key holder, which was required to open a bar tab. I was perplexed as this was never explained to me upon check in - and by the fact that I had thrown the card away, as it hasn't been required in any other Hilton hotel I have stayed in. The next day i went to go to the gym- a 5 minute walk from the hotel - I was asked by the receptionist for my card. I presented my room key, surnam and room number. This was not sufficient apprently as the key card holder was also required - once again this was never stated to me at reception. I told the repceptionist that by the time I had walked back to my room to get my key card holder and walked back again I couldn't be bothered to go to the gym. I found this policy rather strange and contradictory to all other Hiltons that I have stayed, I found it most annoying that nobody at reception had told me of this or linked my booking to my Gold account.
- Official Description (provided by the hotel):
- Welcome to DoubleTree by Hilton – Cadbury House, the South West’s newest four Star 132 Bedroom contemporary boutique Hotel & Spa. Cadbury House is a stunning venue set within rolling English countryside, making it the ideal backdrop for your Wedding, Private Party, Business Event, Spa Break or Dining Experience. Cadbury House is in a convenient location and is only minutes away, from the M5 motorway, Bristol airport and Bristol City Centre. ... more less
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- Also Known As:
- Doubletree By Hilton Bristol South - Cadbury House Hotel Congresbury
- Cadbury Hotel Health
- DoubleTree By Hilton Bristol South - Cadbury House Congresbury, Somerset