This was not a good Hilton experience for us.
Don't be fooled by 'Bristol South' as this hotel is a good 13 miles out of Bristol and it was a 20 to 30 minute journey by car regardless of which route we took to and from the city. To be fair - I should have checked on a map before booking.
Disappointed to find the corridors littered with the previous night's room service trays and pizza boxes after checking in mid afternoon on the Friday. These were eventually cleared by the time we went out at around 6.30pm.
We had booked a so-called Family King Deluxe room (room 405) for my wife and myself, for 2 nights from Friday 8th to Sunday 10th August. Our room turned out to be no better (and possibly a tad smaller than my son's standard King room). Definitely not big enough for a family.
The room looked very nice at first glance, but like most good looking things, it lacked substance. I often find that things that are design-led do not always equate to practical and effective when you actually try to use them. This was a classic example of that.
The room was cramped and badly laid out with hardly any space around the bed, due to the limited wardrobe space being located behind the bed. That design aspect pushes the bed out further from the wall, thus limiting space between the opposite wall and the foot of the bed. Storage space for clothes for 2 people for more than one night is a big issue - don't know what you would do if you had a couple of kids as well. We lived out of our suitcases - which we had to leave on the sofa bed, as there is nowhere else to put them. There is no luggage rack or bench supplied for suitcases.
Even without suitcases on it, God alone knows how you would fold out the sofa bed as there simply is not enough space between it and the bed. You just cannot use it. Why is it there?
In room 405 there is a particularly stupid design feature of a clear glass window between the bedroom space and the shower room and toilet (no bath). Don't know if it is common to all rooms, but being a clear glass panel, it means that a family member has no privacy when showering. Not a problem for me and the wife, but I don't think most people would want their kids gawking at them when they were in the shower or indeed, vice versa.
There is also no door to the shower, just a half length panel, so the floor of the shower room floods from the water spray every time you use the shower. Again - looks nice but it's simply not functional. Whatever idiot approved the bathroom design should be sacked.
Biggest negative observation is that the hotel stinks. By that I mean there is an absolutely awful smell in the corridors, particularly on the floor housing room 405, which I can only describe as a dirty dishwasher or dirty drain smell. The carpets in the corridor are badly stained and rippled where they are coming away from the floors, but the stench did not seem to originate from the carpets. It stunk so bad on the Saturday night that my wife (who has a somewhat more tender stomach than me) almost threw up and retched all the way to our room from the lift. Strangely, the bedroom smelled fine - it was just in the corridors. My son's room was on a different floor and the corridor on that floor smelled bad too.
Note that above, I have said "the floor that houses room 405". That's because when you use one lift at the reception end of the hotel, room 405 is on the 6th floor. That's confusing enough as in most hotels room 405 would be on the 4th floor. However, just to confuse things further, if you use the lift at the other end of the hotel, room 405 is actually on the 5th floor!
Now I don't know much about Health and Safety, but I would imagine that could cause a major problem in certain circumstances - i.e. in an emergency. How can a room be on different floors depending on which lift you get into? We went to the wrong floor several times before we got the hang of it.
Staff are friendly and polite. Whilst the girl I spoke to empathised with my comments about the stink, I just got a standard "we will get maintenance to look into it" reply and the stink did not go away.
All in all, the luke warm cookie they give you at Doubletree when you check in was scant compensation for a pretty cramped and crappy room in a smelly hotel.
I am a Hilton HHonors member and I was very disappointed. I would definitely not stay here again. I feel that we would have had a much better experience staying in a Premier Inn nearer the city centre at considerably lower cost. In my experience, Hilton never admit that problems are their fault, so I will not waste my time asking for a refund.
- Official Description (provided by the hotel):
- Welcome to DoubleTree by Hilton – Cadbury House, the South West’s newest four Star 132 Bedroom contemporary boutique Hotel & Spa. Cadbury House is a stunning venue set within rolling English countryside, making it the ideal backdrop for your Wedding, Private Party, Business Event, Spa Break or Dining Experience. Cadbury House is in a convenient location and is only minutes away, from the M5 motorway, Bristol airport and Bristol City Centre. ... more less
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- Also Known As:
- Doubletree By Hilton Bristol South - Cadbury House Hotel Congresbury
- Cadbury Hotel Health
- DoubleTree By Hilton Bristol South - Cadbury House Congresbury, Somerset