When we arrived we first saw the huge entrance hall of the " normal" Grand Melia complex. It was more than busy with everywhere children running around. We thought this must be the Redlevel entrance as well till a friendly staff member told us that we had an extra entrance + lobby and he would call the butler there to assure they would prepare on our arrival.
1 min later driving we stood in the small but charming entrance hall of the Redlevel and got greeted by our personal butler. The Red level is, especially in main holiday season, different from the normal area.
There are max around 100 guests who share one big, super nice heated pool.
The breakfast was absolutely marvellous. One could order different kinds of eggs, pancakes or waffles from a separate menu, which was great.
Also the small breakfast buffet was more than sufficient. There was never a line to get a table compared to other hotels.
At the pool one could order from a menu of drinks, including a cocktail of the day which was a bit cheaper than the normal ones.
The staff at the pool was always friendly and tried to make it for everyone comfortable. Free suncream (30) is definitively here a plus too since the sun is very strong!
There was also never an issue to get a good spot at the pool since the Red level provides enough beach chairs so no one had to be unhappy or reserve a spot before hand ( although some did).
We enjoyed one time lunch at the Terrace restaurant, which was good but very overpriced.
20 euro for a cheeseburger is not an ok price and therefore it is already more efficient to walk the stairs down to the " normal" area. We had there 3 times lunch. 2 times in the Oasis grill, which was still pricey (13 euro for pasta with tomato sauce) but good and one time at the Pool grill, which was just awful. They had not even brand name ketchup. But the burger was there only 12 euro compared to the 20 at the Red level.
And remember this is still the same hotel!
Our worst dining experience of the whole vacation was at their Asian restaurant, called Nami. Since I love Sushi, we decided to give it a try one night. The Nami was a dark and empty should look fancy place and the prices were very high. Ok we knew about the prices but the quality was just beyond bad. We ordered DimSum, the Sushi selection (42 euro!) and the duck.
The Dimsum were still okaish and the duck tasteless but well eatable, but the Sushi was just bad. Although tasteless, but I continued eating till my boyfriend pointed out that the tuna looks weird and also tasted weird too. Gladly I did not become sick but I was still in shock that maybe the fish was not ok.
The room was pretty and the bed comfortable, but unfortunately the bathroom has not enough light, also the shower is pretty tiny.
One issue were the thin walls. We had problems with noisy upper neighbours for several nights and decided to switch the room,which was no issue but still the rooms could be better isolated.But the rooms were always super clean and the Clarins products were definitively a big plus!!
One can book this hotel with half or full pension or B&B, we chose the last one and were more than happy we did. There are super nice restaurants in that small city next to the hotel. All in the reach of max 10 min walking.
Especially the Italian restaurant Sauco was a delight, since one can sit on a terrace next to the sea and eat very good Seafood pasta for just 10 euro.
Also Chamayda, El rincon canario and Toni's were really nice places and the people were everywhere just too friendly to us and portions more than sufficient.
So if are not afraid of seeing how the locals live and eat, just take the B&B.
Wonderful was the hour Open Bar from 18.00 to 19.00 every evening. Free drinks and free snacks were amazing.
The staff is in general very friendly and always tried to help. We had questions about a boat trip, restaurants, routes for day trips etc and they always tried to solve the questions. They book also trips for you. We booked over them the boat trip with the Blue Jack.
One remark about the Spa: the prices are very high and there is no separate Spa for the Red level. This could be changed to a bit more Euro friendly prices! 50 min deep tissue massage for 90 euro is definitively too much.
Overall we more than enjoyed our stay at this hotel and we will be definitively back.
- Official Description (provided by the hotel):
- Magnificent Oceanfront hotel, for adults only, with spectacular views of the island La Gomera. RedLevel at Gran Melia Palacio de Isora is perfectly integrated in the South west coast of Tenerife, in the fishing village Alcala. A beautiful unspoiled area at the foot of Mount Teide, five minutes by car from the Los Gigantes cliffs. While its glorious design combines to perfection the elements sea, earth and air, the hotel sets new standards for luxury, in order to satisfy the most demanding travellers searching for a truly unforgettable experience. ... more less
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- Also Known As:
- RedLevel At Gran Melia Palacio De Isora Tenerife/Guia De Isora