HOTEL AND ROOM
On arrival at the hotel, we were amazed the building and decor is lovely the photos do not do it justice. We somehow managed to by pass the queue of people waiting to check in and we were told our room number which was easily found, whilst the porters delivered our luggage. Our room was better than we had expected (we booked a limited sea view room) the bath is very big with separate shower, both plenty big enough for two people. The rooms are cleaned to a high standard, which is really nice. However, our room faced the main club ocean area, where they play dance/chill out music at night. It was finished by around 11pm every night though so we didn't grumble too much.
TIP: Do not be fooled by the green choice system as it is not that clear, as we thought the discount came off all charges to the room (including massages) this is not the case. It can only be spent on food and drink, we came to settle our bill at 9am on our last day as we were leaving at 10:10, to find out we had 60 euro to spend before we left (we couldn't spend it on anything as nothing we could pay for was open!) and the sensatori staff were not that helpful either. This was a shame as we felt this situation had dampened the experience for us, and left us feeling a little conned on our last few hours of holiday.
We wanted to book the discover sushi course, and asked a really helpful lady on the sensatori desk as they are all English. She was very helpful, and these courses can only be booked the day before. We also tried wine tasting. The courses are very sociable and interesting.
The restaurant booking system is not as terrible as previous reviews seem to make out. A member of the sensatori staff initially showed us how to work the booking system, and she recommended a BBQ at Ocean grill which is only on a Friday night, we chose this and duo tapas and wine bar for Saturday night. The BBQ was lovely and we were seated with views over the infinity pool. The waiters were very attentive and kept topping up my wine without being asked. We would recommend the BBQ as it is really nice. We managed to try out every restaurant, apart from la terrace which serves French cuisine and is situated near the red level section. The Nami and Market Grill were probably our favourite restaurants, there is a lot of hype about the Italian which is nice, but not amazing. The Nami is great if you love sushi, but my boyfriend, who doesn't like sushi, also found a dish he really enjoyed. And the market grill does the best Caesar salad!
After speaking briefly to other guests, we believe we had the best package in terms of value for money (full board plus). The all inclusive is still limited on what drinks you can have, and there doesn't seem to be a package where everything can be already paid for.
TIP: we found eating outside in Pangea is where you receive the most attentive service, as there are specific waiters for the area which is quite small. When eating inside the waiters have to cover a larger area so they are not as quick to serve individuals.
Also we decided to Drink at Pangea after paid meals as this is free.
During our trip, as a young couple we wanted to go to the main attractions on the island. Loro parque was really good, and we would definitely recommend the dolphin and orca whale show. We also did Siam park, which was really fun and we went on all the rides.
TIP: if you have a twin ticket for these attractions the small ticket you receive after the first park is essential to enter the 2nd park! Also get to Siam early and you can avoid all the long queues for all the rides. (It opens at 10am)
We enjoyed fantastic service from a waiter called Jorge, he served us numerous times at Pangea and when we ate in the Duo restaurant, we gave him considerable tips, as he really made us feel special. All the waiters are very attentive, and although on the full board plus package, which advertises one drink per meal, this was not the case for us and our drinks were frequently refilled, including 4 glasses of wine in one night and lunch! Thank you Jorge. Some reviews say the measurements are small, but the glasses are large, and they do get topped up often.
We were sensatori guests, and at no point did we feel like second class citizens, as some reviews have mentioned. We feel we were treated very well, yet we did stand out as we were probably the youngest couple there. The sensatori staff are attentive, apart from one man who seems to be all helpful and smiley, yet we were met with little help and he seemed very fake (We were not the only guests who thought this). There is a lovely older Scottish lady, who seems like the sensatori manager and she is fantastic, along with the sensatori girls.
As a young couple, we did not really want to be near children. And when we booked the holiday, the travel agent told us the hotel was marketed through Thomson as 'adult only' with kids areas that are secluded. Unfortunately, this does not mean adult only areas for pool areas, restaurants and accommodation as we were next to a baby that we could hear crying through some nights and other children during some meals. So be very prepared for kids with inconsiderate parents. On both the outbound, return flights and transfer we were surrounded by children, even though we booked our holiday for before school holidays. (I am currently writing this review while being kicked in the back by a toddler whose parents seem incapable of saying no, this seems common for parents on holiday). Also, although there is a children's pool, parents seem to want to convene around the shared infinity pool which is too deep for young children(1.5m). We had no problem with this, until I witnessed a grandmother violently shaking her grandchild to tears and creating bedlam whilst we were trying to relax and enjoy our holiday. We have had a few niggly problems, and the worst thing is they were only small and really should not have occurred, which is a shame. But as a first holiday together we have learnt a lot and the hotel really is fabulous and highly recommended.
- Official Description (provided by the hotel):
- The natural beauty of Tenerife combines with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, the best 5 star hotel in Tenerife. ... more less
- Reservation Options:
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- Also Known As:
- Gran Melia Palacio De Isora Hotel Alcala
- Gran Melia Guia De Isora
- Palacio De Isora Gran Melia
- Gran Melia Palacio De Isora Resort & Spa Tenerife/Guia De Isora