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“Rude staff and hair in chips”

J's Kitchen Steak House
Ranked #8 of 77 Restaurants in Cabramatta
Cuisines: Steakhouse
Restaurant details
Reviewed 9 November 2016

Visited on a Friday night and it was packed with people, food is cheap $11 for a big plate of steak, chips and salad. Had a little issue with ordering the drinks as it was a packed and noisy night.

I order a jug of coke and glass of orange. The young lady behind the counter gave me a jug of coke and jug of orange. I told her nicely sorry it was a glass of orange and she began to tell me off, saying I should told her its a glass instead of jug when she ask me instead of saying yes yes yes. And if i didn't understand English I should inform her. I went on to tell her its very noisy out here and I couldn't really hear her clearly, and she go on to say then I should say pardon excuse me, I cant hear you.
Look lady, my english is probably not as good as you but sure I understand English very well so dont assume. I stood there for her to tell me off for a good 5 minutes over a glass of orange juice despite me apologizing over and over again.

Dear J's Kitchen, if you cant afford to provide customer service training to staffs, at least hire staffs with older age because they seem to have more manners and better smile on their face. And to that young lady who told me off over a glass of orange juice, Im sorry I made a mistake. All human err and I am very sorry. It was a very embarassing experience.

Your salad had bugs and dirt in them and chips had hair in it, I dont even bother taking it back because I would never return.

    • Value
    • Service
    • Food
1  Thank shar0n_2786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11 - 15 of 26 reviews

Reviewed 7 August 2016 via mobile

So i had the steak meal it includes steak,chips & salad it was ok not the best steak it was thin probably from a cheap cut.. i like how they give u a decent serving size and price is very affordable..but for me i didnt like the steak cut if they improve the meat i sure will be back..

Thank Oanhxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2016 via mobile

The best sauce on saled. Best mushroom sauce. Cheap meals when on a budget. Drinks are cheap. Best dim sims. Large plates for $11

Thank Georgtina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2016 via mobile

Best value for money, the food is always satisfying and I usually cannot finish my plate, I come here with family, friends and my partner. You don't have to wait too long for your food. They also do takeaway which is great! If your not so hungry I suggest you find someone to share one dish with as the portions are HUGE! Highly recommend!

Thank stephanie y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2016

Been here a few times now. Quick friendly service and generous portions at a good price, certainly enough to satisfy my hungry teenagers.

    • Value
    • Service
    • Food
Thank 145Gail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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