Arriving quite late at night, I waited so long for someone to arrive at the front desk that I was leaving when someone finally greeted me. It then took longer yet to get a room and at such a late hour it should be understood that the goal is put the the customer in a room with dispatch.
This suggests a need for training.
Otherwise, the stay was pleasant, someone prepares omelettes made-to-order and the main food area and front desk are nice.
I would not hesitate to stay here again, but would hope that management considers more effective staff training.
- Official Description (provided by the hotel):
- Enjoy this gem of the valley, an upscale hotel featuring full, hot breakfast buffet each morning served from 6:30am to 9:30am. Indoor pool and hot tub, open 24/7, business center, free parking, free USA Today and local newspaper and WIFI. Guestrooms are very spacious. Luxury bedding and pillowtop mattress offer the best night's sleep ever. Included in the guest room are microwave, refrigerator, in-room coffee, hair dryer, iron and ironing board. Large and comfortable desks with WiFi or HSIA and ergonomic chairs that are very comfortable. Premium Satellite TV channels are available in every room with 32"-47" TV's. Our entire property was renovated in 2012 and is just stunning! ... more less
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- Also Known As:
- Pheasant Hill Hotel Spokane Valley
- Pheasant Hill Spokane