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“No Place like Home away from Home”

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Comfort Inn & Suites
Ranked #1 of 13 Hotels in Spokane Valley
Certificate of Excellence
Thornton, Colorado
1 review
“No Place like Home away from Home”
Reviewed 1 December 2013

My wife and I stayed 5 nights at this Comfort Suites, because it was centrally located for our visit of family and friends. The staff was friendly, helpful and knowledgeavle of the area. The full breakfast was wonderful and setup staff cheerful and accommodating, not to mention the 5 pm light smack of Chili or soup of the day with warm cookies and 24 hr coffee, tea or juice. The 24 hr pool and hot tub were another plus. The rooms were clean, comfortable, spacious and the outside well maintained. One of the best stays we've had. Thanks go out to the management and the staff.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Donn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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539 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (106)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Calgary, Canada
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 November 2013

This hotel has a lot of perks: free breakfast, light dinner, snacks, 24 pool and hot tub and nice rooms. But the most important thing for me when booking a hotel is a good sleep and I did not get it here. We stayed for 3 nights and the first was fantastic, but the 2nd night we were kept up for 45 minutes at 2:30 in the morning because of noise above us. There is a conference room above us so it seemed unusual. We didn't call the front desk because one of party sleeps through everything and we didn't want to wake her up and have everyone annoyed. We spoke to the front desk in the morning and they said they were setting up for breakfast, they were late because of a wedding, but not to worry it wouldn't happen that night. No sorry, no what can do for you, no anything. So the next night same thing again! We spoke to the front desk in the morning, again, and they said that it didn't make sense, nobody should have been in the conference room. Once again, nothing, not even an apology. This hotel has great perks, don't get me wrong, but if you miss the most important of them all - a good nights sleep - I can't recommend travelers head there.

Room Tip: Choose one down the street at a different hotel.
See more room tips
  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Linstrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valica C, General Manager at Comfort Inn & Suites, responded to this review, 26 November 2013
We always appreciate honest feedback, especially if that feedback allows us to improve our level of service. And this is exactly what your review has encouraged! Thank you for taking the time to give us a review.

We hope you will give us another try, we would love to show you that the perks really do include a good nights sleep and good customer service!

Kinds regards,

Valica Coy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, WA
Level Contributor
132 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 10 November 2013 via mobile

Arriving quite late at night, I waited so long for someone to arrive at the front desk that I was leaving when someone finally greeted me. It then took longer yet to get a room and at such a late hour it should be understood that the goal is put the the customer in a room with dispatch.
This suggests a need for training.

Otherwise, the stay was pleasant, someone prepares omelettes made-to-order and the main food area and front desk are nice.

I would not hesitate to stay here again, but would hope that management considers more effective staff training.

Stayed November 2013, travelled on business
Helpful?
1 Thank SoundviewWest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valica C, General Manager at Comfort Inn & Suites, responded to this review, 13 November 2013
Thank you for taking the time to write a review as honest feedback from our guests helps us improve our level of service! We, as a team, are disappointed your entire stay was not up to your satisfaction. We will address more effective ways for our guests to contact us when we have those moments that we must leave the desk to attend to other duties.

We recently re-opened our made-to-order omelet bar and are glad it was to your satisfaction!

We look forward to serving your lodging needs again.

Kind Regards,
Valica Coy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
1 review
Reviewed 8 November 2013 via mobile

Driving west we stopped at this Comfort inn just off the highway in a quiet neighborhood. The hotel is nicely refurbished with pool and gym, great staff, very comfortable rooms and beds with feather padding that were a pleasure. To cap it an amazing breakfast as well as light meal at 5 made this place a total pleasure. With the staff going out of their way to be helpful this was yet the best place we stopped on our long journey. Fully recommend.

Stayed November 2013, travelled as a couple
Helpful?
Thank Ami H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valica C, General Manager at Comfort Inn & Suites, responded to this review, 10 November 2013
Thank you for taking the time to review your stay with us! We're pleased a comfortable bed and some good food helped make your travels easier. We invite you to come back and visit us again!

Kind Regards,
Valica Coy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pullman, Washington
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 November 2013

I chose this hotel for its proximity to the Valley Hospital and Valley
Surgical Center and stayed 2 nights with my husband. One could not
find a more comfortable and convenient place within walking distance
(all of 6 minutes). Its cleanliness, bedding, amenities, and service are
exemplary. It is a perfect place to rest after an outpatient surgery and
it provides a generous medical discount. I very highly recommend it
to anybody who has to connect with some of the medical establishments
in the area.

Room Tip: Choose the top floor for a more quiet room.
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Moravanka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valica C, General Manager at Comfort Inn & Suites, responded to this review, 6 November 2013
Thank you for taking the time to review your stay! We hope surgery went well and are pleased you found your stay comfortable.

Our location is in close proximity to the Valley Hospital, and we are glad that helped during your trip. Feel free to come and visit us again - surgery or no surgery! We'd love to have you.

Kind Regards,
Valica Coy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Honolulu, Hawaii
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 November 2013

My husband & I travel with our dogs. We stayed at this location for 5 days and have nothing but glowing reviews for this location. First of all, they treat our 4-legged friends as if they were family. It is hard to find hotels that allow pets - but this location is by far one of the best in my opinion.
Secondly, the rooms are spacious and tasteful. There is also a microwave, small fridge, and coffee-maker in the rooms. For the price, unbeatable!
Thirdly, their continental breakfast was exceptional. There are several hot items available (eggs, sausage, ham) and waffles, cereal, fresh fruit, yogurt, juice, coffee. In the late afternoon, they even put out hot items such as chili and soup along w/ cookies.
Their front desk service is courteous and helpful. I wanted information on how to get to the nearest mall by bus or walking. They printed out the bus schedule and pointed me to the nearest bus stop to catch the bus. BY the way, for all you shoppers out there, Spokane Valley Mall is minutes away by bus. Loved it - Macys, Nordstrom Rack, Penneys, Sears, TJ Maxx are all there along w/ great eateries and a theatre.
Latah Creek Winery was also near the mall - definitely a bonus.
Forgot to mention for those traveling w/ children, there is a pool and whirlpool.
We will definitely be repeat customers!!

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HIDogLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valica C, General Manager at Comfort Inn & Suites, responded to this review, 6 November 2013
Thank you for taking the time to review your stay with us - honest feedback is very important to us! I am pleased to hear your four-legged friend was treated like family, because after all, they are family!

We have a new addition to our breakfast menu. We have brought back our made-to-order omelet bar! On your next visit with us, you can look forward to this new menu item.

We look forward to serving you on your next stay with us.

Kind Regards,
Valica Coy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Augustine, Florida
1 review
Reviewed 4 November 2013

We very much enjoyed our stay, hotel very clean, very helpful and kind Staff.Great place to stay.We were going to stay one night ended up staying 3 Chris and Steve at the front desk were very helpful and kind.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lul7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valica C, General Manager at Comfort Inn & Suites, responded to this review, 6 November 2013
Lu & Cynthia! Thank you for staying with us and taking the time to give us a review.

I am pleased to hear the team took care of you and your stay was enjoyable.

We look forward to your next visit with us!

Kind Regards,
Valica Coy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn & Suites

Property: Comfort Inn & Suites
Address: 12415 East Mission Avenue, Spokane Valley, WA 99216 (Formerly Pheasant Hill Inn and Suites)
Phone Number:
Region: United States > Washington > Spokane Valley
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Spokane Valley
#2 Business Hotel in Spokane Valley
#3 Family Hotel in Spokane Valley
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
Enjoy this gem of the valley, an upscale hotel featuring full, hot breakfast buffet each morning served from 6:30am to 9:30am. Indoor pool and hot tub, open 24/7, business center, free parking, free USA Today and local newspaper and WIFI. Guestrooms are very spacious. Luxury bedding and pillowtop mattress offer the best night's sleep ever. Included in the guest room are microwave, refrigerator, in-room coffee, hair dryer, iron and ironing board. Large and comfortable desks with WiFi or HSIA and ergonomic chairs that are very comfortable. Premium Satellite TV channels are available in every room with 32"-47" TV's. Our entire property was renovated in 2012 and is just stunning! ... more   less 
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Also Known As:
Pheasant Hill Hotel Spokane Valley
Pheasant Hill Spokane

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