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La Quinta Inn & Suites Spokane Valley
Ranked #3 of 13 Hotels in Spokane Valley
Certificate of Excellence
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519 reviews from our community

Traveller rating
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    34
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    8
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Any
English first
Salem, Oregon, USA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 October 2013

I booked a room online for 8/30/2012 for 2 days. I was unable to take the trip due to a conflict, so I called the Inn and cancelled the reservation. Since it was about 10 days before the reserved date, I didn't think there was any problem, and I was assured that my cancellation was processed. After the reserved date passed, I noticed a charge on my debit card for the room. When I called to dispute the charge, I was told I never cancelled the reservation. The manager was unwilling to admit they made a mistake, and I ended up paying for a room I never used. I have not stayed at that La Quinta, or any other since then.

  • Stayed November 2012, travelled with family
    • Value
    • Service
Helpful?
2 Thank msbiest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle L, Public Relations Manager at La Quinta Inn & Suites Spokane Valley, responded to this review, 9 November 2013
Dear Traveler,

We're very sorry to hear about your issue last year. Normally the cancellation number that we give when we cancel a reservation is all you need for this type of circumstance. It's just as important for us to cancel reservations as it is for us to make or change them. Without a cancellation number, it's impossible to verify who you called and spoke with.

We're very sorry that you are still upset about this incident and we encourage you to write down your cancellation number in a safe place for ANY hotel cancellation.

Best,
Michelle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helena, Montana
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 October 2013

This was a stop over form our annual salmon fishing trip to the coast. We were looking for a place to park our boat and plug in a freezer. Very accommodating staff , found a plug in location and booked our room close by. Room was very clean and neat. Breakfast space was larger then most but still too small in my opinion. Selection was good and kept well stocked but taken down a little early , I believe around 9 to10 am. Location is about 1.5 miles off the interstate.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle L, Public Relations Manager at La Quinta Inn & Suites Spokane Valley, responded to this review, 8 November 2013
Hi Paul!

It was a pleasure making your reservation and also meeting you when you arrived at La Quinta Spokane heading back from your fishing trip! We love looking for ways to make your visit much more enjoyable and to put your mind at ease from all worries.

Hopefully we get to see you next year for your annual salmon trip! We will reserve that room by the outdoor outlet again for you!

Best,
Michelle
michellelin@hour88.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Quinta Inn & Suites Spokane Valley

Property: La Quinta Inn & Suites Spokane Valley
Address: 3808 N Sullivan Rd, Building 34, Spokane Valley, WA 99216-1608
Phone Number:
Region: United States > Washington > Spokane Valley
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Spokane Valley
#3 Business Hotel in Spokane Valley
#4 Family Hotel in Spokane Valley
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — La Quinta Inn & Suites Spokane Valley 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
La Quinta Inn And Suites Spokane Hotel Spokane Valley
La Quinta Spokane
Spokane La Quinta

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