The main old part of the hotel is still attractive, but its really let down by mostly cheap uninspiring furniture which is poorly layed out. The dining area and lounges are spacious but they have little in them and there are great expanses of nothing, which doesn't lend much to the atmosphere. The conservatory is nice but again not enough is made of it, and the view of the ugly modern extension is not great. Most of the bedrooms are along a very narrow corridor with a lumpy uneven carpet which I tripped over.The kitchen is across this corridor so we kept on having near misses with the waiting staff carrying plates. Really bad design. There was a really grubby old rug at the entrance to the dining room.
We went on a '3 nights for the price of 2' offer, which gives you a 'gallery or house room'. Our room was of reasonable size, but it was quite dark as we only had a small window with a torn net curtain! Someone had made a bad attempt at sewing it! Really not acceptable.
The room was incredibly hot. We turned the radiator down to zero but it was still on! It was February but we had to have the window open all the time. When we complained about the heat the staff just smiled and said its an old building (the bedrooms are in a modern extension!) and if they don't have the heating on its too cold. This is ludicrous - guests should be able to choose the temperature of their bedroom. We didn't sleep well as it was just to hot.
The decor was a bit dated but not too bad. The furniture looked cheap and there was a very large brass plaque with the hotel name attached to each of the wooden bedsteads! Is this in case you forget where you are?! The beds were quite comfortable but the bed linen should be better quality. The walls were thin and we could clearly hear our neighbours.
The bathroom was of a good size but it looked very tired and the plastic bath looked quite dirty. It was probably clean but it was so old that the dirt was ingrained.
The main reason for us choosing this hotel was because it has a spa. The spa area again looks very dated with 1970's dark wooden panelling and no natural light. The only natural light came from the broken dirty air vent on the wall above the pool! The pool is a good size and looked clean. The hot tub was good. The steam room was a bit small and not very clean. The cold shower next to it was nothing more than an outside garden tap with a pipe and shower head! The sauna was very shoddy, with a broken handle that had been fixed with parcel tape! The thing that really lets down the spa is that its so badly laid out. The sauna, toilets, and showers are all in one small room off the pool area. But the lockers and changing rooms are in the corridor adjacent to the pool area!!!
We had dinner on the first night in the dining room without any atmosphere. Some classical music would have helped ease the deathly silence. The a la carte menu was quite pretentious so we opted for the bar menu. I had streak in pepper sauce with 'hand cut' chips. The steak was good but the chips were odd, soggy but undercooked! The breakfast buffet was a bit bland. The fresh fruit salad had tinned fruit mixed in. The orange and apple juices were not even concentrate but tasted like UHT! The cooked breakfast was good however. Nice sausages and delicious bacon. Mass produced pastries were bland.
The grounds of the hotel amounted to a small area of grass and a pot holed drive way and small car park. The garden bedrooms that appear in other peoples photos on Tripadvisor appear to have access to a completely different garden area to the rest of the hotel.
This hotel really seems as if its on its last legs. Its a shame as it could be so much better. The staff were generally friendly and polite but you get the feeling that their smiles are trying to hide the all too visible cracks in the hotel. Some of the young staff are more professional than the older staff. Not jaded yet?!
- Official Description (provided by the hotel):
- A family run Georgian Country House Hotel set in beautiful woodland. With 45 en-suite bedrooms, large candlelit restaurant renowned for its great food. Leisure club with pool and therapists on hand for beauty and massage treatments. Perfect location for visiting Rye, Camber Sands, Bodiam Castle and many other places of interest. We are proud of our friendly yet professional service. ... more less
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- Also Known As:
- Best Western Rye
- Rye Best Western
- Flackley Ash Hotel And Restaurant Peasmarsh, East Sussex