We were guests at a family celebration.i can't fault the overall experience
Our food was superb, as was the helpfulness of all the staff. They went to a huge effort to make my visit( in a wheelchair) as comfortable as possible.
I understand that the building is listed, but in this day and age , to have to traverse a gravel path, then garden to access a Loo that could facilitate my disability needs was uncomfortable and slightly embarrassing. Thank goodness it was a dry day, if it had been wet, we'd been like drowned rats!!
Having said that , I really appreciated the managers efforts to facilitate my needs.
We required ramps to access the hotel and then again to the restaurant, and again , whilst the staff did everything in their power to make me feel comfortable, it was a very embarrassing situation to have to wait for people to lug about large heavy ramps. Surely there must be an easier way round this. Once seated at the table I felt " trapped" as they had to take away the ramps.I waited as long as humanly possible on a very hot day before asking for them to be replaced so I could be moved to a cooler spot,( everyone else was able to pop out side or up the step to the cooler part of the room,whenever they felt the need) sadly this meant once I was up the step, then out of the hotel( to pop to the loo) I felt I had to go home as there was no way I'd ask them to put the ramps back again
This is no reflection on the kindness of all the staff involved, and although I realise we wheelchair users are in the minority, it s a pity that what seems like a very nice hotel is severely lacking in being wheelchair friendly
- Official Description (provided by the hotel):
- A family run Georgian Country House Hotel set in beautiful woodland. With 45 en-suite bedrooms, large candlelit restaurant renowned for its great food. Leisure club with pool and therapists on hand for beauty and massage treatments. Perfect location for visiting Rye, Camber Sands, Bodiam Castle and many other places of interest. We are proud of our friendly yet professional service. ... more less
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- Also Known As:
- Best Western Rye
- Rye Best Western
- Flackley Ash Hotel And Restaurant Peasmarsh, East Sussex