We planned our trip to Tofo to spend 1 week diving and relaxing, trough Scuba Mozambique.
When we arrived at Casa do Mar, everything seemed to be great, despite one of the rooms was not so good as the other ones, much smaller (we booked 1 double and 3 single rooms, paid in advance).
Most of he rooms were big, clean, nice, the view great, the staff very kind and nice. Food very well served and tasteful.
The problem occured in he middle of our stay.. When we arrived from the dive, one of us (my brother) could not find the key to his room, He asked the staff, and for his surprise, when he got into the room, there was someone else's luggage in there, and this other guest even took a shower, even though all my brother's stuff was still in the room. And nobody told us about it until the key was asked. What could be noticed is that they intended to leave the room for the new guest, and expel my brother. Wonder why.
They said an agency booked the same room twice, but isn't there a control made by the hotel: Did they not know this problem was going to happen one day before it did? It showed a lack of respect that I have never seen before. It doesn't matter whose fault it was, it certainly was not ours, the guests.
Our travel agent, Scuba Mozambique, called us and asked my brother to share the room with me, and the request was promptly attended. There was a financial compensation, but the stress we got through when we were supposed to have a relaxing dive trip was really not worth it. \he had to pack everything and move to my room.
And if we were not brother and sister and it was not possible to share a room? What would they do?
And the manager kept saying it was not his fault. I can believe that, but I cannot believe nobody could foresee the problem.
I wrote an e-mail to the owner, still waiting for the reply. Hope this never happens to any other guest there.
- Official Description (provided by the hotel):
- Luxury Guesthouse on Tofo Main Beach Airconditioned Private Bathrooms Swimmingpool Wi Fi Bar Restaurant Deep Sea Fishing Dstv.Stunning View of the whole beach.82 Kva standby Generator.9 Rooms. ... more less
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