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“Great service !!!”

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Forest Suites Resort at Heavenly Village
Ranked #22 of 66 Hotels in South Lake Tahoe
San Jose, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great service !!!”
5 of 5 bubbles Reviewed 8 July 2012

We had a great time... We got 1 bed suite, but when we got there we got 2 bed suite .. It was close to everything... Ski un, jet ski and boaking area beach...just great......our 3 days stay was just great..... .Only if they could improve their breakfast a bit...... The room service lady name binita was really nice....

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nazish76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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722 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (168)
Date | Rating
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English first
Reno, Nevada, United States
1 review
5 of 5 bubbles Reviewed 7 July 2012

Perfect location, relaxing setting, accommodates wedding parties and families well as you can walk safely and easily to anything/everything you can desire on vacation. The suites with kitchen are perfect for the "loud" persons in your group or if that's your style and you can be a little noisy without bothering the other guests.

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CaptRHJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 6 July 2012

The best thing about these rooms is that they are spacious. Perfect for a family needing more room than a traditional hotel. They are also in a great location. My kids loved watching/riding the gondola and the shops nearby.

However, the rooms need some attention. Our carpets seemed warn, floors were actually uneven and squeaky. Our wifi didn't work despite the best attempt of three people sent out by the hotel. This was really a downfall since I had planned a working vacation and selected this hotel in part for the free wifi! The pool next to our room was a bit dirty, (popcorn kernals and other gunk floatung in the pool) so the kids didn 't swim. Again, this was disappointing because the heated pool was another reason we decided to stay here. Also, don't plan on a great free breakfast here. You get what you pay for...lol.

Overall, ok experience. We loved the size and layout of the rooms, but they need attention.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tjuly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novato, California
Level Contributor
8 reviews
4 of 5 bubbles Reviewed 5 July 2012

We had a block of about 15 rooms set aside for our granddaughters wedding at Edgewood Golf Club. Working with Stacy was a pleasure. This place is quiet, yet right around the corner from the casino's, groceries, bakery and Starbucks. Perfect for the wedding that went off beautifully.

Room Tip: Bldg 1, 2nd floor has covered parking right across the hallway from the rooms
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  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1Robinson2_3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Forest Suites Resort at Heavenly Village, responded to this review, 6 July 2012
Dear 1Robinson,

We were delighted to have you for a wedding weekend here at Forest Suites Resort. We thank you for your business and we are thrilled it was a great experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 28 June 2012

Our room was recently renovated. The one bedroom suite was larger than my last apartment. Full kitchen, full bath, king size bed and living room with a hide a bed. Two heated pools and hot tubs. The location cannot be beat for the price. The hotel is located about 2 feet from Heavenly Resort and Village. The only improvements I would suggest is for the resort to offer biscuits and gravy or something more substantial at their meager breakfast. I would also suggest the resort staff empty the garbage cans at night as the pool and parking lot cans were being hit by bears each night. One morning we awoke to a mother brown bear and 3 cubs feasting on garbage cans right outside our room. The cubs even climbed the tree near our bedroom window.

Room Tip: Ask for a renovated room.
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  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank likesadvice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Forest Suites Resort at Heavenly Village, responded to this review, 5 July 2012
Dear likesadvice,

We thank you for your observations and honest remarks. I am thrilled you were able to see the new change we have made to every guestroom and in FALL, the new additions will be phenomenal. As for the breakfast suggestion, we will be adding and developing our breakfast room offerings with the changing seasons. In fact, in he winter time, you might just see biscuits and gravy when the temperature turns cold again. As for the bears, we do have an early morning and late night trash removal system but our friend the Bear and her 3 cubs are illusive. Rest assure, this comment will not be ignored. We look forward to your return and have a great summer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winchester, United Kingdom
Level Contributor
229 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 bubbles Reviewed 20 June 2012

We stayed three nights ,the first room offered was not very large and we were offered an upgrade to a better room.the first room over looked the pool which could be a noisy area .the hotel is a bit tired and in need of a some money being spent on it.its well positioned for most things,easy parking and very good staff.the Wi Fi is non existent ,it must be the hotel will not spend the money as a local Denny,s A mile down the block has super fast Wi Fi .breakfast can be a be of a battle for seats but overall it's fine .
We enjoyed our stay and the young man on the front desk who in spite of being very busy was one of the best we have encountered anywhere on our travels.

Stayed June 2012, travelled as a couple
Helpful?
2 Thank hantshawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Forest Suites Resort at Heavenly Village, responded to this review, 6 July 2012
Dear resort guest,

We appreciate you taking the time to share you experiences on Trip Advisor. I enjoyed the comment about the excellent front desk agent who took good care of you during your time here. Also, we just completed a large renovation to our suites and guest rooms and in the fall we will be completing the guest room furniture renovation to help update our property even more than it is. As for the internet, we are analyzing the possibility of faster-free internet. The FREE WI-FI we do provide to the entire resort is perfect for internet browsing and checking emails for your basic internet needs. We certainly will not be ignoring your comment on expected faster streaming and downloading speeds however. Thanks for commenting!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 16 June 2012

I just got back from Lake Tahoe and stayed again at Forest Suites. My room had new tile in the bathrooms and kitchen and apparently they are doing this throughout the entire resort. They also had new furniture in the rooms and apparently much more is to come in a few months to complete their renovation. You cant beat the location here and now that they are putting money into the rooms, what a great property.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jerome T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Forest Suites Resort at Heavenly Village, responded to this review, 5 July 2012
Dear Tyra,

Thank you for the kind words about our resort. We appreciate the feeling of "Home" as when you pull into the resort our front sign says "Welcome Home". As you saw during your stay, we are making great strides in improving and enhancing our resort and you will continue to see these types of additions in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Forest Suites Resort at Heavenly Village

Property: Forest Suites Resort at Heavenly Village
Address: 1 Lake Pkwy, South Lake Tahoe, CA 96150-8834
Region: United States > California > Lake Tahoe (California) > South Lake Tahoe
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in South Lake Tahoe
#9 Business Hotel in South Lake Tahoe
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Forest Suites Resort at Heavenly Village 3*
Number of rooms: 119
Official Description (provided by the hotel):
Location, Location, Location! Forest Suites Resort at Heavenly Village is a South Lake Tahoe resort nestled in intimate alpine environment located less than 100 yards away from Heavenly Ski Gondola and Heavenly Village. All of our over sized South Lake Tahoe resort suites sleep 4 to 6 adults. We are a few minute walk to the casinos, and a few blocks to the crystal clear waters of Lake Tahoe. Guests staying at Forest Suites Resort will experience updated rooms & furnishings, new decor & upgraded amenities. Our guests will experience high-speed wireless internet, hot American-style breakfast buffet, mid-week nightly wine and cheese receptions, weekend child activities including arts & crafts, "Green" exercise classes, movie nights, an XBOX game center & events throughout the entire year for the entire family to enjoy. ... more   less 
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Also Known As:
Forest Hotel South Lake Tahoe
Forest Hotel Lake Tahoe
Forest Resort Lake Tahoe

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