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Forest Suites Resort at Heavenly Village
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Reviews (811)
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All reviewsheavenly villagefull kitchenbedroom suitecovered parkingheavenly gondolawine and cheesegrocery storestarbucks coffeebagelsarts and craftshot breakfastfree breakfastwalking distance to everythinghot tubfamily reunionbit datedresort fee
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317 - 322 of 811 reviews
Reviewed 7 July 2014

The staff was friendly, smiling, and very helpful with questions. Made my family feel at home. The activities in the upstairs lobby made the evenings fun. Root beer floats and happy hour was a great touch to a Saturday night. Would stay again with no delay.

  • Stayed: July 2014
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Thank Terri F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2014

Just got back from July 4th trip. Stayed in two bedroom suite with another family. Having the kitchen and grocery store next door is priceless! Cocktail hour and almost private pool were faves! The lady who does s'mores and crafts is a little stingy with supplies but nice. Very convenient location. Yes, the rooms are older but it is well maintained and the staff are lovely. You're not going to find this kind if comfort at the expensive casino hotels!!! Our second time here and we will be back:)

  • Stayed: July 2014
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Thank GGCalifornia98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2014

Staff was prompt and courteous. Had a pleasant and fun experience at this resort.
Only issue was they didnt gave a room untill 4:00 PM even though we reached by 3:00 PM. May be its their policy of no check-in before 4:00 pm.

  • Stayed: June 2014, travelled with family
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Thank dilse102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dell D, General Manager at Forest Suites Resort at Heavenly Village, responded to this reviewResponded 30 June 2014

Dear dilse102,

We are thrilled you had a great experience with great customer service and a fun overall experience. We do apologize about not having the room ready until typical check-in time which is 4:00 pm. It is certainly not our policy to check in only at 4:00 pm unless the room is not ready. Typically, we are able to accommodate many check-ins before 4:00 pm and we certainly hope the next check in time is much earlier.

Thanks and have a wonderful summer!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2014

We got a great deal on a 2 bedroom/2 bath suite through Travelzoo and were delighted with the suite. It was spacious with a full kitchen and good storage. The main bathroom had a whole wall of shelving making it very convenient. The Inn was just behind Heavenly Village with the ski lift passing overhead. The casinos were within walking distance. A Raley's market is just across the street. There is carport parking. A full hot complementary breakfast is served each morning. Wine and cheese are served from 4-5 each afternoon. They have various family activites in the evening and exercise classes in the morning, a workout room and outdoor pool and spa. I would suggest getting a room away from the pool, Voices from the spa really carry and can be heard in pool side rooms on the 3rd floor even with the windows and sliding door closed. The pool and spa open at 7 and close at 10 so there was noise both in the morning and evening. They offer a gift if you skip maid service for a day. They still come in and change towels and empty trash so we skipped full service one day for a bottle of wine The only thing I didn't care for was the firmness of the mattress. I thnk they made a poor choice when they replaced the mattresses a few years ago. I do realize, however, that it is hard to please everyone when it come to mattress firmness. Softer sheets would be nice too. The towels in the bathroom were plentiful and fluffy however. We were extremly pleased overall with our stay and will definitely stay here again.

Room Tip: Don't get too close to the pool-too noisy
  • Stayed: June 2014, travelled with family
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Thank bogeysue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dell D, General Manager at Forest Suites Resort at Heavenly Village, responded to this reviewResponded 30 June 2014

Dear Bogeysue,

We appreciate the time it takes to post a review about your experience. It really sounds like you were able to experience all of our resort and it's amenities and activities. We believe we are a great resort centrally located with the ability to have great experiences. We will definitely record your note on our mattresses. In the meantime, we thank you for your business and look forward to your next visit.

Warm regards,

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Reviewed 28 June 2014

We loved the location. We were there for a wedding and the location was incredible. We could walk to the casino with all of their restaurants. For breakfast we had a nice selection there at the hotel. They had complimentary wine and cheese when we were checking in. It ended at 5 but then the wine was only $3 a glass. There is a grocery store within walking distance. If I was staying longer I would have stocked up the kitchen. This would be a great place to spend a week with family or friends.

  • Stayed: June 2014, travelled with friends
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Thank Lisa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dell D, General Manager at Forest Suites Resort at Heavenly Village, responded to this reviewResponded 30 June 2014

Dear Lisa,

Thanks for spending part of your summer with us. We appreciate you taking time to participate in some of the amenities we have at our resort. With our location across the street from a grocery store and less than a 3 min walk to the Casinos it's very convenient to use our resort as a central point. We hope you get to spend a week here with your family/friends very soon?

Warm regards,

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