The recent stay was the worst experience I have ever had an a hotel. The name and the lobby are surely a front for the low grade room that the business has to offer. I usually dont stay at a hotel that has less than 4 stars. Planned a one night stay to visit my grandson that was camping neverby, looked on the internet and remembered this name from several years ago. I havent visited this area for several years. My expectations were to have a clean!!!!!!! room, nothing fancy for a one night stay. Just needed to sleep and be able to shower. When we arrived the faucility was very LOUD, peole were running all over, large groups of drunk people partying it up. The counters were dirty! The refrigerator had spilt ranch dressing all over. There were towels that were stained with a red substance. The bathroom shower/tub comb was ridiculous, you couldnt stand in the center of the tub without the bottom moving and feeling like it was going to fallout. The bedrrom door was extremely difficult to shut and when you finally got it shut, you feared it wouldnt reopen. The cabinets in the kitchen had leftover garbage from the previos renters and they didnt shut. There was only 1 sm bottle of body wash, which 4 people had to use and no other soap to be able to wash your hands after using the restroom. There was no dish soap in the dispenser in the kitchen area, either. When we went down to the front desk to complain and ask for another room, we were only given alone other room option (which was no better than were we were) or refund our money. Although this was what I really wanted to do, it was late and trying to seek a room with two children at that time of night was not even an option. The next morning when we left, we spoke to another individual whom made several excuses.....stating that they were going to start remodeling that side this month, because it has alot of wear. NO KIDDING! My biggest concern was the cleaning standard! I dont believe that there is any! Stained towls, throw them away. Put enough soap for your guests to maintain hygiene.
- Official Description (provided by the hotel):
- Location, Location, Location! Forest Suites Resort at Heavenly Village is a South Lake Tahoe resort nestled in intimate alpine environment located less than 100 yards away from Heavenly Ski Gondola and Heavenly Village. All of our over sized South Lake Tahoe resort suites sleep 4 to 6 adults. We are a few minute walk to the casinos, and a few blocks to the crystal clear waters of Lake Tahoe. Guests staying at Forest Suites Resort will experience updated rooms & furnishings, new decor & upgraded amenities. Our guests will experience high-speed wireless internet, hot American-style breakfast buffet, mid-week nightly wine and cheese receptions, weekend child activities including arts & crafts, "Green" exercise classes, movie nights, an XBOX game center & events throughout the entire year for the entire family to enjoy. ... more less
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- Also Known As:
- Forest Hotel South Lake Tahoe
- Forest Hotel Lake Tahoe
- Forest Resort Lake Tahoe