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Holiday Inn Express South Lake Tahoe
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Reviews (468)
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All reviewshi expresspancake machinethe breakfast areaoutdoor poolheavenly gondolatwo sinkswithin walking distanceyogurthotel is in a great locationnice breakfastwould stay here againstayed for two nightscomplimentary breakfastroom was spaciouscasino hotelstwo queen bedshard boiled eggs
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251 - 256 of 468 reviews
Reviewed 6 November 2012

Its only human to make a mistake, it is what you do after that makes a difference. Little touches make a big difference. We asked for a roll away bed for our 4 day stay and were told at the last minute that it was not possible due to fire laws. It was then that this could have turned sour yet the effective customer service skills of Indee at the front desk made this hotel earn 5 stars. She fixed the issue right away, took 10 minutes to tell me about all the great things Lake Tahoe has to offer, and even handed us maps and coupons. She even suggested where to get dinner. This is what its all about.. period. I can overlook the dated decor, not so great breakfast, no lake view, and proximity to a busy street but you can't overlook great service. I am very grateful to her great service and will definately stay again, thanks Indee!!

  • Stayed: October 2012, travelled with friends
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Thank waitingtoexhale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel S, Manager at Holiday Inn Express South Lake Tahoe, responded to this reviewResponded 8 November 2012

Dear Waitingtoexhale,

Thank you for taking the time to comment on your recent stay at our Holiday Inn Express in South Lake Tahoe,CA. It is true that the fire code does not allow us to add a roll-away bed in our Two-Double-Bed rooms. This is because there would not be sufficient space to navigate for evacuation in case of an emergency. However, a roll-away bed is allowed in every other type of room that we offer. I am very happy to hear that our front desk associate (Indee) was able to turn the situation around for you. Your kind words will be communicated to all of our staff, especially Indee. We look forward to seeing you again in the future, have a wonderful day!

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Reviewed 20 October 2012

Older hotel but well maintained. Our room was very comfortable. The location is convenient to restaurants and to casinos if you are so inclined. This hotel is a short distance from th ed Nevada state line.

Stayed: October 2012, travelled as a couple
Thank Toje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel S, Manager at Holiday Inn Express South Lake Tahoe, responded to this reviewResponded 2 November 2012

It is great to hear that you enjoyed your recent stay at our Holiday Inn Express. We are happy to provide a clean and comfortable atmosphere! Your kind words will be communicated to our housekeeping staff.

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Reviewed 19 October 2012

Even though this Holiday Inn is an older property everything was 5 stars! The young ladies at the front desk were friendly and accommodating. The location was ideal and walking distance to everything for eating, shopping and playing. There's lots of free parking and the complimentary breakfast is the normal Holiday Inn spread. Their water tastes second best after ours back home, thus no need to go out and buy bottled water there for drinking. We will definitely be back!

  • Stayed: October 2012, travelled as a couple
    • Value
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Thank DaTvlAgt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel S, Manager at Holiday Inn Express South Lake Tahoe, responded to this reviewResponded 2 November 2012

We are very happy that you had a wonderful stay. Thank you for your kind words about our friendly staff. Our city is proud to have such great tasting drinking water and it is definitely a bonus to not have to buy bottled water when staying in South Lake Tahoe. Hope to see you again soon.

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Reviewed 17 October 2012

Very nice place with welcoming and friendly staff. Complimentary breakfast good. My only complaint was that I thought we just had a few yards to walk to the Lake, but that was private land so we had to walk along the road a fair distance before accessing the lake. It is a shame that so much of the lake access has been bought privately.

  • Stayed: September 2012, travelled as a couple
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Thank ObanTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel S, Manager at Holiday Inn Express South Lake Tahoe, responded to this reviewResponded 2 November 2012

Thank you for your review of our hotel. We are happy that you had a good experience while staying with us. The nearest public beach access is less than one mile away. Like you, we wish that there was less private access too. I will make sure to convey your comments about our "welcoming and friendly staff" to my co-workers.

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Reviewed 4 October 2012

We are fans of holiday inn express and have stayed in them all across the USA this one is quite old and in need of some upgrading, that said the room was clean and well presented, the staff are exceptional, the receptionists were helpful, happy and obliging the breakfast was up to HIE standard, there is no fitness room which we look for, all that aside the inn is well situated close to restaraunts and most of the sights... It represents great value, Would we stay again? Yes, if you do you won't be disappointed, alan and Penny

Stayed: October 2012, travelled as a couple
Thank AlanT113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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