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“Fairly good”

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Holiday Inn Express South Lake Tahoe
Ranked #20 of 66 Hotels in South Lake Tahoe
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Fairly good”
Reviewed 5 August 2014 via mobile

Continental breakfast was good. Interesting to see a pancake maker. Lots of food choices. Disappointed that on website it said shuttle bus from airport was $27, but actually closer to $30 and it dropped you off at casino, a half mile away from hotel. Front desk staff was friendly. Room was big, clean and nicely decorated.

Stayed August 2014
Helpful?
Thank Barbofwaxhaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel S, Guest Relations Manager at Holiday Inn Express South Lake Tahoe, responded to this review, 21 August 2014
We are pleased that you enjoyed our breakfast, staff and hospitality although we are disappointed about the miscommunication on our site regarding the shuttle. We do hope that you will come and visit with us again soon.
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439 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (74)
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English first
Kent
Level Contributor
35 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 30 July 2014

The Holiday Inn Express is on the main road through South Lake Tahoe. There is a large free car park and our room and bathroom were very large with every amenity available for a comfortable stay. There was a free buffet breakfast available. The breakfast room was busy and the food was average. The hotel is almost opposite the Gondola and is opposite restaurants, shops and bars. Can't recommend anywhere to eat as every meal we had was disgusting (and expensive)!! We eventually found a pleasant restaurant about 20 minutes walk away by the Marina. There is also an outdoor pool.

Stayed June 2014, travelled with family
Helpful?
1 Thank MuvGeez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel S, Guest Relations Manager at Holiday Inn Express South Lake Tahoe, responded to this review, 21 August 2014
Thank you for your review! We are happy that you appreciated the convenience and our amenities and we are sorry to hear about your lack of good food closer to us. we hope to service you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prague, Czech Republic
Level Contributor
68 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 28 July 2014

Booked ahead for 4 nights; turned out our room was next to a building site, complete with the expected noise. When we told the receptionist she said:"oh, i don't know anything about that'. The building site was clearly visible from the reception...... The entire hotel is outdated and scruffy, definitely need a big revamp. The 2 whirlpools were dirty; guests were doing a tailgate bbq right next to the outdoor whirlpool, complete with music and alcohol, no hotel staff to be seen. We stayed one night and then moved to a house we were able to find through Lake Tahoe accommodations, for only a little bit more.
Definitely the worst HI express we have spent money on!

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Conihor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express South Lake Tahoe, responded to this review, 13 August 2014
Dear 4kiwis2011,

Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fairfax County, Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 July 2014

We had a bad experience while staying in this hotel, we only spent one night. I booked 2 rooms, for one of them I paid with my IHG reward points, which was SO high ( 30.000 points for this kind of hotel is very high ) , for other room I paid with my employee rate. The reason why I am writing this is that, the lady (supervisor) who was in front desk told me that she will add 5000 points to my IHG rewards account immediately back. I checked my balance today after 2 weeks but the points are not there still. I am not really complaining person, cause I am working in same kind of place and I know all the problems within hotel. But I really want to give a massage about few things to the GM. 1. To book a room I called 5 times (2 times they transferred my call to each other after all they hang up), 2. I cut my finger in hot tub because of a cracked pile, 3. I called front desk for wake up call set for next morning 8.00 am, nobody called us to wake up, we missed our breakfast (4 adults+18 month old kid) at the end I went to front desk, they only could give us milk and some hard bagels. 4. And also because we missed our flight we asked for late check out, they only extended for 2 hours. At the end they just said sorry and offered 5000 point back to my IHG reward account which I still didn't have it. My email: mihlim@yahoo.com

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
2 Thank mergen b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express South Lake Tahoe, responded to this review, 13 August 2014
Dear mergen b,

Thank you for taking the time to write your review. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are very sorry to hear about your experience on your recent stay. We would like to address your experience further, and have sent you an email with additional details.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, Shropshire
Level Contributor
192 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 16 July 2014

Good value, very well located, within walking distance of food & shops. Good breakfast and helpful staff. Rooms are away from the road, so very little noise experienced. We stayed here 2 nights, its within walking distance of the Nevada border also. Good car park close to room.

  • Stayed June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NashJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel S, Guest Relations Manager at Holiday Inn Express South Lake Tahoe, responded to this review, 21 July 2014
Thank you for sharing your review. We are indeed just a short distance from resorts and shops and are glad to know you appreciated that convenience as well as our breakfast and hospitality. We hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
109 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 16 July 2014

Good value for money, decent breakfast, conveniently close to things but the whole place is feeling a little dated and needs a revamp.

We only stayed one night ant it suited our budget but even so we didn't enjoy it as much as we might have.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank EmAitchKay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel S, Guest Relations Manager at Holiday Inn Express South Lake Tahoe, responded to this review, 21 July 2014
Thank you for taking the time to share your impressions of your visit with us. We do apologize if our décor was not more to your liking. We do hope you will give us another chance in the future to fully impress you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roseville, California
Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 13 July 2014

Clean room, nice bed, mini bar and microwave. Rate was reasonable for a summer weekend night. Hotel is nice location with many pine trees and just a 15-minute walk to Stateline. I had a quiet sleep with no noise. Parking was fine unless you arrive late in the day or night. A few benefits of this hotel was the pool, sauna, jacuzzi, and laundry machines. Overall, it was a great hotel, and I would stay here again.

Room Tip: request farthest building back, upstairs
See more room tips
  • Stayed July 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Redwood26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel S, Guest Relations Manager at Holiday Inn Express South Lake Tahoe, responded to this review, 21 July 2014
Thank you for taking the time to share your experience with us. Thank you for the appreciating the "woodsy" charm of our property. We do hope you visit with us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express South Lake Tahoe

Property: Holiday Inn Express South Lake Tahoe
Address: 3961 Lake Tahoe Blvd, South Lake Tahoe, CA 96150-8907
Phone Number:
Region: United States > California > Lake Tahoe (California) > South Lake Tahoe
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#13 Romantic Hotel in South Lake Tahoe
#19 Family Hotel in South Lake Tahoe
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express South Lake Tahoe 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
The Holiday Inn Express, South Lake Tahoe is centrally located on Hwy 50, nestled in the heart of South Lake Tahoe. Getting here is fast and convenient too. We are the ideal place to enjoy fresh mountain air, beautiful scenery and natural landscaping. The Holiday Inn Express is just minutes from Lake Tahoe, Nevada Stateline Casinos, Skiing, Horseback Riding, Shopping, Movie Theaters, Boat Cruises, and so much more! Our facilities include an Seasonal Outdoor Pool and Spa. Our Indoor Spa and Sauna Room is currently being renovated, until June 2016. We are a completely Smoke-Free facility. Our hotel features include Complimentary Express Start Breakfast, Free Wi-Fi Internet Access and Local Phone Calls. You are close to Restaurants and Night Life yet amid graceful Pine Trees. Visit South Lake Tahoe, CA and Stay Smart at the Holiday Inn Express. ... more   less 
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Also Known As:
Holiday Inn Express South Lake Tahoe Hotel South Lake Tahoe
Holiday Inn Express Lake Tahoe
Holiday Inn Lake Tahoe
Lake Tahoe Holiday Inn

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