Another trip to Tahoe for a personal holiday and a return to the Grand Residences. We had reserved our room online through Marriott, and went with a higher price point room based on availability of a room with an oversized jetted tub. It also advertised a separate shower. We had requested the room on a higher floor to avoid traffic noise. The room we received was beautiful, large space with 2 bathrooms and complete with a loft. Unfortunately both bathrooms had simple regular sized shower/tub combination with no spa jets which was very disappointing given how well appointed the room was otherwise.
When we called down to the front desk we were advised that rooms with these features are not guaranteed and this was not in the system, yet (thank you iPhone) I was able to confirm the reservation for myself. Front desk staff were as helpful as they needed to be, but it felt as if we were an inconvenience to them and no apology was received for the situation or the delay. This was a huge contrast to prior stays here, and has more to do with the ranking this time than the rooms themselves. We've had such great experiences before we were expecting it again.
Staff did locate another beautiful room with an oversized jetted tub and we were allowed to move there. It was smaller, but there was more than enough room for us, and it was a lower price point. It was on the second floor at the intersection leading to the resort so there was some road noise but not enough to worry about. For some reason the bed was more uncomfortable this stay.
The vehicle valet services were very prompt and staff friendly. It's a shame that they charge so much for the overnight parking, but during heavier winter weather I'm sure it's worth it. The good thing about this location is it is within walking distance of many shops and activities so you may not need a car as much. Parking at the local casinos is free if you don't mind walking a short distance.
The Heavenly tram right in the resort area was not running again during this trip to Tahoe. It seems like every time we go it is only running limited hours, being maintenanced, or just closed altogether.
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- Also Known As:
- Marriott Grand Residence Club Tahoe Hotel South Lake Tahoe
- Marriott Lake Tahoe
- Lake Tahoe Marriott