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Grand Residences by Marriott, Tahoe
Ranked #7 of 65 Hotels in South Lake Tahoe
Certificate of Excellence
Reviewed 22 February 2009

With the $ to the GB £ at 1.4 ish this was not a cheap option but it is a one minute walk to the gondola and ski hire shop. As such it is the best located complex in Heavenly.
The room was a generous size with kitchenette and dining area.
Minor problems with the lock and no in room safe were dealt competently (if a little diffidently) by the staff.
Hot tubs, heated walkways, gym and spa were good.
Lots of eateries within a few minutes walk or$7 taxi ride.
Skiing was excellent with lots of variety

  • Stayed: February 2009, travelled as a couple
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Thank spanysim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 13 February 2009

We go to ski at South Lake Tahoe every year and we always stay at the Marriott Grand Residence. It's ideal for skiers because the gondola is just steps outside the hotel. During ski season they often offer a package deal which includes lift tickets.

It's ideal for anyone (winter or summer) because it's a beautiful property and very well-managed. We always stay in a one bedroom + kitchen suite, which is large, has 2 fireplaces, 2 TV's, and a well-stocked kitchen. It's always immaculate. The hotel staff is terrific. This is a great hotel.

  • Stayed: February 2009, travelled as a couple
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Thank uwis66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2009

We've stayed here multiple times, and recently considered buying, but many problems detract from the natural beauty and fabulous location. Here are a few:
We asked for early check-in, but our room wasn't ready until 4:30pm. Check-in is listed as 4pm, but we were rudely told (by Peter) that check-in only "begins at 4pm," that our request wasn't guaranteed, and that the room could take until 6pm to clean.
The bell service was recently changed. Some are okay, but the person who took our bags up to the room was rude and unhelpful. This really could have set a sour tone to the start of the vacation.
Our daughter very much enjoys the children's activities, but the new management is rather disorganized. For example, one day (even at 8:30am) they could not tell us what activities were starting at 9am that same day.
With a few exceptions we got the feeling that people working here are unhappy. Bethany in the activity center was great, the housekeeping staff are pleasant and very helpful--in fact one of the housekeeping staff personally bought our 2 year old daughter a stuffed animal. In contrast, pretty much every encounter with the front desk has been unpleasant. Danielle at the front desk was rude and was unwilling to do her job.

  • Stayed: December 2008
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2  Thank Professor-and-Doctor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2008

We booked a studio suite at this location which was very nicely appointed much like a ski resort and centrally located to a lot of what we wanted to see and do. The price was very competitive for a nicer location as we elected not to stay in a cheap room at the local casinos.

On site was a heated pool and hot tubs, fitness center, concierge, lots of scheduled family activities, an ice rink outside, lots of specialty shopping, and a theater on the campus. Across the street on one side is a grocery, restaurants, etc. Within a block or 2 on the other side is more shopping and several casinos.

The room included a bedroom, fully furnished kitchen, and large nicely decorated bathroom with a jacuzzi tub. There was no real sitting area except in the kitchen/dining area based on the layout. There was a DVD player in the room with $3 rentals at the main desk. There is also a $1 Redbox machine at the grocery across the street. There was no pay per view available in the room. The room was very quiet based on the location and the time of year.

The underground valet parking was $19 per day, which was cheaper than the nightly public parking garage. The valet staff were very nice, quick, and knowledgeable of the area. We thought this would be good to do since we didn't know the area, and we were reluctant to leave our vehicle out in the low temperatures and possible snow. Any other time of year you could elect to park for free at a nearby casino.

The Heavenly Gondola is located at the hotel for rides up the mountain to the Heavenly Ski resort and observation deck. Unfortunately this was closed when we arrived with no warning from any website we looked at. The weather was very warm and unfortunately no snow to see or play in.

Overall it was a very nice experience and I would certainly consider staying there again. I would also consider getting a larger room for any entertaining.

  • Stayed: November 2008, travelled as a couple
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1  Thank Mapquester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2008

i stayed at this place for my b-day weekend and from the get-go it was a joke..we didnt get help with our bags, when we finally got our keys and dragged all our bags up to the room the keys didnt work so we went and got new room keys 3 different times none of them work so they sent a repair man up to fix it he tryed to but it took forever finally 2 hours later they have us change rooms..by this time my guests are upset and started a HORRABLE night. then they charged the room to the credit card we where holding the room with till we got there knowing we are paying cash so now there is a overdraft fee and no access to any money for food we went to the front desk to try n get them to fix it the hole time the youg dark haired jerk sat there with a annoying smerk on his face giggling at us for being upset as i stand there with tears in my eyes..so we ask why we are getting such crappy service because we are young?? he said no you are getting a associates discount because one of my guests work for marriott..so we asked if we where paying full price would we get treated like this and he said no... are you kidding me..finally a snood woman came and fixed the card but wouldnt do so till money is put down on the room although we where standing there with the cash for the room in our hands the hole time she was unpleasent! it was one of the WORST trips ive ever had all cause by theas rude snobby people and the janky room locks!!! at this place with service same as a motel

  • Stayed: November 2008, travelled with friends
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5  Thank kyliefaye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2008

Stay started on Friday, November 14th. Our family went to celebrate a birthday. We were immediately greeted by the valet staff to park, but delcined the $19 a night fee. We needed up parking at the casino and walking to the hotel each night. Check in went smoothly. Resort of quite. Didn't seem like very many people were there. Our rooms were on the 3rd floor. We were invted to the evening reception for the timeshare presentation. Several Marriott staff were standing around, but for some reason deferred all questions to one VERY RUDE sales representative. I ended up walking out and letting one of the other staff members know my dissappointment. The rooms were clean and kitchen nice. The TV in the living room was the smallest of all and was located in a cabinet, and could not be moved. Horrible location for a TV and for viewing. Toilet seats need replacing. I was dissappointed that a maintenance item such as that has not been done since it is a small expense. All in all the jacuzzi tubs were great and relaxing. Possibly would go back.

  • Stayed: November 2008, travelled with family
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3  Thank onlyone129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2008

My husband and I stayed 5 nights in a one bedroom suite and we had a wonderful time. The hotel staff is extremely helpful and polite. The only choice to park the car is their valet parking which costs $19 per night but they do give great service to get the car in and out of the garage. We went the first week of November and it is their very slow season and of course the hotel was kind of empty, wonderfully quite.
It has an amazing location, the gondola is next to the hotel and the hotel is right in the middle of Heavenly Village which has all kinds of stores and restaurants, even a full size supermarket. The bed and the entire apartment was extremely good. I highly recommend it.

  • Stayed: November 2008, travelled as a couple
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Thank elliewww
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Residences by Marriott, Tahoe

Address: 1001 Heavenly Village Way, South Lake Tahoe, CA 96150-7068 (Formerly Marriott Grand Residence Club Tahoe)
Region: United States > California > Lake Tahoe (California) > South Lake Tahoe
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in South Lake Tahoe
#4 Business Hotel in South Lake Tahoe
#4 Family Hotel in South Lake Tahoe
#8 Romantic Hotel in South Lake Tahoe
Price Range: £105 - £486 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Residences by Marriott, Tahoe 4*
Number of rooms: 184
Reservation Options:
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Also Known As:
Marriott Grand Residence Club Tahoe Hotel South Lake Tahoe
Marriott Lake Tahoe
Lake Tahoe Marriott

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