We had a very difficult time finding this hotel. Once we arrived, we asked about the trip advisor upgrade. They told us that there were no rooms to upgrade to available at the hotel and that they were completely booked. They then promptly prepared our room key, and we were on our way. As an ex-smoker, the second I walked into the room I smelt the permeating smell of cigarette. We were puzzled. Could it be that they gave us a smoking room? Our suspicions were confirmed by the cigarette burns visible in the carpet. I didn't want to be a pain, but I REALLY didn't want to stay in a smoking room! When we inquired, they said since we had not specified a preference when booking, (they never asked us when we checked in either!), so they assigned us to one of the five smoking rooms in the hotel. She said she would check if there was anything else available and she would call us back in two minutes. Time ticked by and the phone never rang. We obviously wanted to get settled into a room and go explore Galway. We walked down to the front desk to find out what was happening with our request. They gave us a new key, and the room was very nice. If you want to be close to downtown Galway, I wouldn't recommend this hotel. I am the type of person who likes to stay where the action is, and unfortunately there is not much happening around this hotel. It's about a 10 minute cab ride to the center of town.
- Official Description (provided by the hotel):
- Located in the University District of Galway and nestled amidst a rural landscape of greenery, the 4 star Westwood Hotel is ideally positioned only minutes from the city centre and Salthill while also being an ideal base to tour the beauty of Connemara.At the Westwood we seek to exceed your expectations in all aspects of your experience with us and we look forward to welcoming you. ... more less
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- Also Known As:
- Westwood Hotel Galway