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“Very warm welcome from the staff, great venue for a wedding weekend”

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Westwood House Hotel
Ranked #1 of 1 Hotels in Dangan
Certificate of Excellence
Reviewed 7 May 2013 via mobile

We stayed for a family member's wedding and were made to feel right at home throughout our stay. Nothing was too much trouble for the staff who were all genuinely warm and welcoming people. The receptionist who lifted her monitor and keyboard onto the front desk so I could use her computer when I had trouble printing my boarding pass, the breakfast staff who were happy to see my toddler go down for his second breakfast and remembered his name when they'd probably only just cleaned the remnants of the first, the wonderful waitress who, despite the pressure of a blanket service wedding reception, were supremely thoughtful of my young children. One lovely waitress brought milk to mix with the babies' soup (something I'd never thought of before and my children loved it) and then the other lovely girl who washed their bibs, cups, bowls that I'd brought for them.
If you're from the area, (we are not) I'd have no hesitation in recommending this as a venue for a wedding particularly if, like us, you have a lot of family needing accommodation. The way we were treated was fantastic, the staff at this hotel is its best asset and the management should be very proud of them.

  • Stayed: April 2013
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Thank Pans-Wanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM1Galway, General Manager at Westwood House Hotel, responded to this reviewResponded 17 May 2013

Dear Pans-Wanderer,

Thank you for your review of your recent stay here in The Westwood.

We pride ourselves on offering a family friendly service and it is always a pleasure to read our customers comments. Weddings are a big part of our business mix here, and it is important to us that families with children are able to relax and enjoy themselves. We would be delighted to welcome you and your family back to The Westwood again at some date in the future.

Once again many thanks.

Kind Regards,
David Kelly,

General Manager.

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516 - 522 of 946 reviews

Reviewed 7 May 2013

Just spent our wedding anniversary in the Westwood House Hotel in Galway and it was a most enjoyable stay....very friendly service from check in to check out, very nice room (stayed in a superior room) and most of all, excellent food!! Very nice treat too that diners get a free drink at the bar after your meal... ok, its a good way to drive footfall into the bar, however, still a very nice treat...

Overall, very good value for money and worth a stay for a budget night away ...

  • Stayed: April 2013, travelled as a couple
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Thank TK21_73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM1Galway, General Manager at Westwood House Hotel, responded to this reviewResponded 17 May 2013

Dear TK21_73,

Many thanks for your review of your recent stay here in The Westwood.

Your comments in relation to our service, food, and our bar are very kind indeed and have been passed on to all the team here. We look forward to welcoming you back to The Westwood again in the very near future.

Kind Regards,
David Kelly,

General Manager.

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Reviewed 4 May 2013

We stayed here on a Weekday on a Deal, and its an exellent Hotel in all areas, with a few exeptions. The Executive room we stayed in was perfect in everyway, exept for the heat, the room was just too warm im afraid. The Bar was packed, and the Guinness like the Crowd were very nice indeed, superb young Barman " ALAN " take a bow my Son. Youll be missed, they need to give You a Raise.. Overall exellent and we will be back.

Room Tip: Executive Rooms are Fab
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  • Stayed: April 2013, travelled as a couple
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Thank kevin f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM1Galway, General Manager at Westwood House Hotel, responded to this reviewResponded 17 May 2013

Dear Kevin f,

Thank you for your review of your recent stay with us here in The Westwood. It was lovely to read how much you enjoyed your stay, in particular our Execitive Rooms, our Bar, and of course, our Barman Alan. I have passed your comments on to all the team here and we look forward to welcoming you back again in the very near future.

Kind Regards,
David Kelly,

General Manager.

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Reviewed 3 May 2013

This hotel was excellent from check in to check out and everything in between. We stayed here for 3 nights in late March on a week long trip to Ireland. The receptionist was very welcoming and explained about the hotel. Once we got to the room we noticed the phone wasn't working. We let reception know and she apologized profusely and said she would have someone right up. True to her word, within 20 minutes we had a new phone that worked perfectly. It was so cold when we were there that the locals told us not to venture out. We took them at their word and only left the hotel one day for a trip to the Cliffs. The restaurant on site was great. Only drawback was the service was a little slow. We also ordered room service once. Same excellent service.

One thing I wasn't sure about at first is the lack of anywhere to get water. We must have called down to the front desk for pitchers of water at least three times a day. They were very nice about it and would always bring new glasses for us to drink out of. Overall, I would absolutely recommend this hotel and if I return to Galway (hopefully when its warmer outside), I will stay here again.

  • Stayed: March 2013, travelled with friends
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Thank Laura J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM1Galway, General Manager at Westwood House Hotel, responded to this reviewResponded 17 May 2013

Dear Laura J,

Many thanks for your recent review of your stay here at The Westwood. I was delighted to read how much you enjoyed your time here with us, in particular our resturaunt and room service, and I have passed your very kind comments about our reception staff on to them.

Once again many thanks.

Kind Regards,
David Kelly,

General Manager

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Reviewed 27 April 2013

We stayed here for 1 night over Easter, we got a great rate of €49 per room (we had 2). We arrived in the afternoon and checked in. We were pleased to find free wifi and were surprised to find 2 beds in our room (a double and a single).

The room was clean and tidy and the staff were friendly.

We had a quiet night and a pleasant breakfast in the morning. We would definitely return if we were in the area again.

  • Stayed: March 2013, travelled with friends
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Thank Lizzim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM1Galway, General Manager at Westwood House Hotel, responded to this reviewResponded 5 May 2013

Dear Lizzim,

Thank you for your review of your recent stay here with us in The Westwood.

I was delighted to read how much you enjoyed both your rooms, the standards and value, and our staff, and I have passed your comments on to all the team here.

Once again many thanks.

Kind regards,
David Kelly,

General Manager.

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Reviewed 23 April 2013

we stayed at the westwood on 11th & 12 th april and then returned a week later for a barmeal.

On checking in the 1st time Amy was on reception. She was a pleasure !. welcoming, informative but also laid back and friendly. My friend who regularly travels the world (but 1st time to Ireland)even passed comment that it was one of the nicest welcomes he ever had.

we ate in the bar the 1st night and again on sat 21st. we were served both times by the same waitress ( sorry can't remember her name - but she comes from just outside westport )
what a credit to the hotel. she was relaxed, friendly and made the evening.
Again , my friend commented that she was a 'joy' & just what he expected & hoped to find in Ireland.

so to all at the westwood . well done. it just proves you dont need to be stuffy or have 5* training to be apppreciated.

on the negative side.
our room was at the back of the hotel and overlooked the bins. This may have been because we asked for a quiet room ? .. we had no intention of spending much time in the room so the outlook did not bother us. However we were a bit worried that we may have been woken by bin emptying, staff talking etc.. in the middle of the night.
This did not happen so all was ok.
It may be that the management make sure this bin emptying etc.. is not carried out until midday - during the changeover period. if so, well done. a bit of common sense.
if this is not part of the ongoing paln and we where just lucky perhaps it should be considered.

all in all a very good hotel. highly recommmended.

  • Stayed: April 2013, travelled with friends
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Thank 19ferg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM1Galway, General Manager at Westwood House Hotel, responded to this reviewResponded 5 May 2013

Dear 19ferg,

Many thanks for your review of your recent stay here with us in The Westwood. Your comments in relation to Amy in reception, and Karen in the bar are very kind indeed, and prove to us here that our staff selection and training are on the right track. I have passed your comments on to both of the girls.

In relation to your room and our delivery area, it is, as you suspected, our policy that no deliveries come to the hotel before 8am, for the precise reason indicated by yourself, to ensure the comfort of all our guests.

We thank you again for your comments and look forward to seeing you back in The Westwood again very soon.

Kind regards,
David Kelly,

General Manager.

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Reviewed 22 April 2013

A great hotel and FAB STAFF . Wonderful entertainment and food. Can watch Football games etc. a lovely stove too. We love the stove especially in Winter . a great place for locals and visitors . wifi available

Room Tip: Near the back but it is generally quiet 1
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  • Stayed: April 2013, travelled with friends
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1  Thank AnnN4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM1Galway, General Manager at Westwood House Hotel, responded to this reviewResponded 1 May 2013

Dear AnnN4,

Thank you for your recent review of our hotel. I have passed on your very kind words regarding our staff to all the team here. We look forward to welcoming you back again, to sit by the stove and watch the big match!

Many thanks once again.

Kind regards,
David Kelly,

General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Westwood House Hotel

Address: | Upper Newcastle, Dangan, Galway, Ireland
Region: Ireland > Western Ireland > Province of Connacht > County Galway > Galway > Dangan
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Dangan
Price Range: £51 - £138 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westwood House Hotel 4*
Number of rooms: 58
Official Description (provided by the hotel):
Located in the University District of Galway and nestled amidst a rural landscape of greenery, the 4 star Westwood Hotel is ideally positioned only minutes from the city centre and Salthill while also being an ideal base to tour the beauty of Connemara.At the Westwood we seek to exceed your expectations in all aspects of your experience with us and we look forward to welcoming you. ... more   less 
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Also Known As:
Westwood Hotel Galway

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