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“We felt not welcome”
Review of Neve Ilan Hotel

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Neve Ilan Hotel
Ranked #1 of 2 Hotels in Neve Ilan
Certificate of Excellence
Sechelt
Level 4 Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“We felt not welcome”
Reviewed 29 November 2013

The only Israeli accommodation in which our experience was below expectations. Although a great facility, in a convenient location, with good food, the staff that deal with customers are unfriendly and unhelpful - except for the breakfast staff who were fine. The manager of reception particularly seems to view questions as a nuisance and this attitude has filtered down to the rest of the staff. We also asked for a spa appointment and were told we would be called back - never happened. Definitely got the feeling we were not welcome - the first and only time in Israel ( we have been in dozens of different accommodations during several trips to Israel).

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Martyn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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171 reviews from our community

Traveller rating
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    61
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    3
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 August 2013

Do not stay in this hotel if you value your valuables. This hoel is not safe and the security guards are not guarding. We were a group of cyclists that stayed at this hotel for approximately 7 hours before leaving for the airport. The security guard with a gun in his holster promised to watch our road bikes. They had security cameras in the front of the hotel. When our group returned to the lobby 6 hours late four of our bikes were STOLEN. The security guard just stood there and did nothing. We have been in contact with the hotel management and the security company and no one has taken responsibility. I would not recommend staying in a hotel where the security guards do not keep the grounds secure. DO NOT STAY IN THIS HOTEL if you value your belongings . I am truly disappointed and saddened by this occurence. I did not write sooner as I had hoped this situation would have be rectified. It has not been. We have not been compensated and have been ignored. Would you want to stay in a hotel were valuables were stolen????

Room Tip: don't stay here
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  • Stayed October 2012, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Mooshu8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
modiin
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 August 2013

public restrooms are always dirty and never have paper.
the convention room had a dirty floor.
the swimming pool water were not clear and had no circulation.
feels like no air - close place.
the manager - Mr. Armin is an aggressive person who doesn't understand his job- satisfied guests. we will never get back there.

Room Tip: do yourself a favor and find another place.
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank yarf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramat Gan, Israel
Level 6 Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 12 August 2013

This was not my choice in the first place, we were searching a weekend good for family and kids friendly. The hotel is situated half an hour drive from Jerusalem. It has quite a big property , with greenery everywhere to be seen with a huge swimming pool plus a kids pool with a slide ( kids didn't want to leave this place) , they have few more activity for kids but for us swimming pool did the trick.
The rooms are ok, clean and a normal size. The best thing was in the evening the climate was getting super cool, this was such a relief from the heat of Tel Aviv. After dinner we all sat out in the garden talking for hours.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mosesrahul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rehovot, Israel
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 July 2013

it's first hotel in israel without drink water/coolers ! a serice is not in a level of hotel. a food is exellent br.& dinners. i have been in jacuzzi room for 3 days. not bad........
it's first hotel in israel without drink water/coolers ! a serice is not in a level of hotel. a food is exellent br.& dinners. i have been in jacuzzi room for 3 days. not bad.

Room Tip: it's first hotel in israel without drink water/coolers ! a serice is not in a level of hotel. a...
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  • Stayed July 2013, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank iliya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerusalem, Israel
Level 4 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 June 2013

We took a room from Friday afternoon through Saturday evening for my wife & myself, + 1 room for my son & his wife & his 21-month-old son & his one-month-old baby.

The scenery of the Judean Hills (the same scenery as Jerusalem) is breath-taking. In summertime, you won't find better air than this.

The food was varied, & tasted wonderful.

My 21-month-old grandson loved the hotel. He kept wandering around discovering the place. The hotel is spread out over a nice-size area & is landscaped very well. It has hammocks outside under the trees, a lot of chairs & tables outside, & a nice pool. When we arrived on Friday we took our picnic lunch & ate at the picnic tables next to the pool, & enjoyed the meal.

Staff is very friendly & helpful. But ...

The rooms were clean. The safe was locked, & after 2 phone calls to get it open I had to go to reception & speak with them personally, & only then did they call the member of staff who opened the safe immediately.

We received 3 key cards, only 2 worked. I went to reception to fix this. I asked the clerk: Will all 3 key cards work? He said yes. They didn't, only the 3d card worked...So again I went to reception will all 3 key cards & after that I had no problems.

My wife & I, & my son & his family - all of us swefre pleased with the place, & definitley intend to return.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tzvi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tel aviv
Level 4 Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 14 June 2013 via mobile

This is my 3# time visit in this hotel
But the first time that I'm sorry to be here
We got a dirty room at 2#floor
Looks like they didnt clean the room for very long time
The carpet is very dirty !
The shower is very dirty as well !
And its realy hard to go without shoes in the room ...
I understand that the rooms in 2# floor are very old
Last time i was in 4#floor (top floor) and it was much better then this time.
If you take the standart room dont expect too much...
The service is very good..nice people..
The food is ok.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Giliber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Neve Ilan Hotel

Property: Neve Ilan Hotel
Address: Judean Hills | PO Box 49233, Neve Ilan 91400, Israel
Region: Israel > Jerusalem District > Neve Ilan
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Neve Ilan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Neve Ilan Hotel 4*
Number of rooms: 160
Official Description (provided by the hotel):
The hotel has 160 spacious and well equipped rooms, a gift shop, a health club including swimming pool, heated and covered in the winter, dry sauna, steam bath and well-equipped exercise room. For recreation and relaxation there are tennis courts, cozy charming shaded corners and bicycle riding (helmet supplied) along the attractive surrounding trails. The Children's club has a play station and a Consular WII. "Think games" are available for enjoyment of the entire family. The modern convention center offers 12 newly renovated halls of different sizes to hold seminars and business or private events. The well equipped halls provide for conferences of a high professional level. Functions for up to 1000 guests can be held in the banquet garden with its beautiful green surroundings. ... more   less 
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