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“Outstanding service in the heart of everything in Metro-Manila!”

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Greenhills Elan Hotel Modern
Ranked #1 of 1 Hotels in San Juan
Reviewed 4 February 2014

San Juan is centrally located in the Metro-Manila area, and the Elan Hotel is next to everything happening in San Juan. Located right next door to Greenhills Shopping Center, with an array of restaurants, Starbucks, J Co Donuts, and stores from the flea market up to the Virra Mall; everything you need is within yards of the Elan Hotel.

The staff at the Elan is extremely accommodating and as friendly and respectful as any hotel I have stayed in around the world. Starting with the delectable breakfast buffet in the morning, the clean and modern conveniences of the updated decor in the rooms, to the friendly smile and good evening sir from the doorman holding the door for you as you are retiring for the evening, the Greenhills Elan Hotel is the only place my wife and I stay when in the Manila area. I highly recommend staying at the Elan Hotel when in the Metro-Manila.

Room Tip: I recommend the Executive Suite for any couple staying there.
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  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with this hotel
Thank Jaime O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GREENHILLS ELAN H, Manager at Greenhills Elan Hotel Modern, responded to this reviewResponded 11 February 2014

Sir / Ma'am:

We would like to thank you for choosing Greenhills Elan Hotel Modern for your recent stay in San Juan. It was truly a pleasure to serve you.
We are glad that the accommodations and service were to your liking, as complete satisfaction is our goal at Greenhills Elan Hotel Modern.
We would love to have the pleasure of seeing you as a regular guest.

We are looking forward to your next visit and wish you the best in your business and personal endeavors.


Thank you very much.

The Management

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236 - 242 of 403 reviews

Reviewed 3 February 2014

Our second time stay at Elan. The location is convenient for shoppers and parents travelling with young children. Very near to Greenhills shopping centre and restaurants. The aircon in the room is a bit noisy and huge, should change to a more silent one for a more comfortable stay. It is also time for the hotel to change its television set to flat screen one.

Room Tip: when travelling with children, a room with pantry is useful.
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  • Stayed: December 2013, travelled with family
    • Value
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Review collected in partnership with this hotel
1  Thank Agnes C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GREENHILLS ELAN H, Manager at Greenhills Elan Hotel Modern, responded to this reviewResponded 11 February 2014

Sir/Ma'am

The Management of the Greenhills Elan Hotel Modern would like to thank you for your review.

We are pleased to inform you that the television replacement have been started already, some of our rooms have change into flat screen television.
We are now proposing a new room facilities and amenities to improve our service and to give more good and excellent service.

Once again, thank you very much and we hope to see you here at Greenhills Elan Hotel Modern.

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Reviewed 30 January 2014

The hotel is in a great location, nice to be able to keep popping back whenever you need to.
The breakfast was pretty good, nothing special but for a budget hotel it was at the higher end of the scale.
The bed was good, the room was clean although our "non-smoking" room had a lingering aroma...
The other real positive was the massage place attached to the hotel, one of the best we have visited in Asia.
There were two notable negatives:
1. The air conditioning in our room was deafeningly loud.
2. The staff in the roof top bar and the staff at breakfast were quite poor. The hotel appears to operate a policy of massively over staffing with no training. At breakfast it's a bit annoying having waiters hovering around the table and whipping things away whilst you are still eating. That said maybe it gets busy and that many staff are needed at times...

Room Tip: Check the AC before unpacking...
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  • Stayed: January 2014, travelled as a couple
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Thank m1shm4sh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GREENHILLS ELAN H, Manager at Greenhills Elan Hotel Modern, responded to this reviewResponded 11 February 2014

Sir/Ma'am

The Management of the Greenhills Elan Hotel Modern wishes to apologize for the inconvenience which happened to you during your stay at our Hotel.

We are pleased to inform you that we giving an action regarding your complaint, we are humbly and deeply sorry about that happened in our hotel. We are now proposing a new room facilities and amenities to improve our service and to give more good and excellent service.

Once again, please accept our heartfelt apologies.


The Management

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Reviewed 29 January 2014

We like staying at Élan, it was so convenient, especially if you have a toddler. Everything was so close and walking distance, the shopping, the restaurants, hairdresser, dentists, supermarkets and pharmacists. The only thing we noticed was the hot water in the hot shower was not enough and changed it quickly change to cold water. That's the only thing we didn't like. The staff are fantastic, very good customer service. Will definitely come back again.

  • Stayed: November 2013, travelled with family
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Review collected in partnership with this hotel
Thank Skyrock2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GREENHILLS ELAN H, General Manager at Greenhills Elan Hotel Modern, responded to this reviewResponded 29 January 2014

Sir/Ma'am,

We thank you for your review at our Hotel for it will helps the other reviewer to find Greenhills Elan Hotel Modern.

If you will need assistance during your stay, you may ask our Housekeeping to help you with the Hot & Cold Water. As I have read that you've got a problem with it.

We hope to see you again and extend our service with you.


Thank you very much.

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Reviewed 29 January 2014

We booked this hotel for our wedding preparations last December. We have searched online and really compared hotel rates and we were so glad to find Greenhills Elan! It was recommended by our wedding coordinator. At first, I was having doubts after reading the other negative reviews here at TripAdvisor, but since we were on a tight budget, we decided to book the hotel, anyway, even without doing an ocular (we went there a few times for an ocular but the rooms we wanted were always occupied). We got 50% for early booking which was a really great deal!!!

After booking, we still went to the hotel to check if our booking went through (we booked online) and we were told that only one room was booked! So we showed them the vouchers. They emailed us that our booking was ok after a few weeks. We were informed that if something goes wrong, one room will be upgraded without extra charge.

A day before the wedding, we went there to check in. We were told that the rooms are still occupied and asked us to wait for at least, 30mins. We already arrived there an hour late for checking in, which means, they haven't cleaned up the room yet for 1 1/2 hours after the previous occupant was supposed to check out. We were told that because of this, one room will be upgraded to Presidential Suite and they would extend our check our time to 1pm instead of 12nn. Of course, we didn't mind waiting! And we were so pleased to see the upgraded room!

Overall, we were satisfied with this hotel. We would certainly recommend it!

BUT... They should do something with their receptionist. I didn't get the name, but SHE wasn't friendly and accommodating at all!!!

  • Stayed: December 2013, travelled with family
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Review collected in partnership with this hotel
Thank vvvsoprano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GREENHILLS ELAN H, Manager at Greenhills Elan Hotel Modern, responded to this reviewResponded 10 February 2014

Dear Sir/Madam:

Thank you very much for the wonderful review.

We are happy to know that you have loved your stay here at Greenhills Elan Hotel Modern.

We hope that the accommodations and service were to your liking, as complete satisfaction is our goal at Greenhills Elan Hotel Modern.

We are looking forward to your next visit and wish you the best in your business and personal endeavors.

Thank you very much!



The Management.

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Reviewed 29 January 2014

Receptionist are very slow and only few seats are available at reception so you have to stand for sometime and wait.The room is average but we were lucky to be upgraded to a better room. The only advantage is the location which is a stone throw away from shopping and dinning area.

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Jerome L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GREENHILLS ELAN H, Manager at Greenhills Elan Hotel Modern, responded to this reviewResponded 3 April 2014

Dearest Guest,


We would like to thank you for choosing Greenhills Elan Hotel Modern for your recent stay in San Juan. It was truly a pleasure to serve you.
We hope that the accommodations and service were to your liking, as complete satisfaction is our goal at Greenhills Elan Hotel Modern.


We are looking forward to your next visit and wish you the best in your business and personal endeavors.


Thanks again, and we hope you'll choose Greenhills Elan Hotel Modern the next time you're in San Juan.

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Reviewed 28 January 2014

The hotel is clean and I can say well-maintained. The staff are okay but not the customer service I expected. They should be more friendly-professional. The rooms are clean. I was just not satisfied of the buffet breakfast. There was nothing out of the ordinary. but overall stay. I can say that I would recommend this hotel to friends and family.

Room Tip: Just choose the one-bedroom suite on the 5th floor..you'll get your money's worth.
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  • Stayed: April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Myth0225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GREENHILLS ELAN H, Manager at Greenhills Elan Hotel Modern, responded to this reviewResponded 10 February 2014

Dear Sir/Madam:

We would like to thank you for your review in our Hotel.

We appreciate that you find the hotel very well.

We apologize if you find our staff unprofessional, but the next time you will stay here, we'll give you the best of our service.

We are looking forward to your next visit and wish you the best in your business and personal endeavors.

Thank You very much.

The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Greenhills Elan Hotel Modern

Address: 49 Annapolis St, Greenhills, San Juan, Luzon 1600, Philippines
Region: Philippines > Luzon > Metro Manila > San Juan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in San Juan
Price Range: £39 - £57 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Greenhills Elan Hotel Modern 3*
Number of rooms: 76
Official Description (provided by the hotel):
GREENHILLS ELAN HOTEL MODERN is the "First and only Hotel in Greenhills" strategically located in the heart of San Juan City, fronting the famous Greenhills Shopping Center. Aside from our uniqueness as hotel residence, the scene-stealing Greenhills Elan holds another premium. It's inimitably perfect location. Guest can have a glimpse of Makati Skyline, Manila Bay, Antipolo Hills and the Landscape of Marikina. Few minutes away to Ortigas Center, Shopping Malls, Schools, Churches and Makati Business Financial District. GREENHILLS ELAN HOTEL MODERN operates well-appointed guestrooms, a modern lifestyle living with functionality and comfort. Rooms are stylish with luxurious elegant designs. With rooms ranging from a minimum of 28 sq. meters to a maximum of 77 sq. meters. Presidential Suite Room offers living and dining area which convenience for families and even executive travelers. Guest can truly appreciate homey and perfectly relaxed during stay. ... more   less 
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