Stayed for one night in this hotel, as we were attending a wedding in York. On paper, it looked like a nice hotel, but we were absolutely stunned by the way our visit panned out. On arriving back from the wedding at about 1am and getting into bed, we noticed that the middle of the bed was damp. After further investigation, it turned out the the middle of the mattress was actually damp through to the other side of the bed. Being 1am, there was no one on reception and we also knew that the hotel was full, as we had been told that on arrival. So, not being able to verify what had caused this wetness, as well as not wanting to sleep in a wet bed, we ended up sleeping on the floor. The following morning we complained about this and the manager offered us a refund of one third of our room rate plus offers of future discounts as an apology, for us having spent the night on the floor in what calls itself a luxury hotel. Absolutely appalling customer service - we would never recommend anyone to stay here.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Ebookers, Hotels.com, Priceline, Odigeo, TripOnline SA, HotelQuickly, Evoline ltd and Cancelon so you can book your Hotel Noir reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Noir Hotel York
- Hotel Noir York/Clifton