I have always preferred small family run hotels than the likes of big anonymous chains like Holiday Inn but I can honestly say after a stay here I may just rethink that statement. I have never stayed in a more unprofessional, tatty and just downright pitifully poor excuse of a hotel in my life.
Firstly, we were greeted by a pleasant enough chap who after half an hour of fumbling about conceded that we were booked in for the wrong day. After this was finally remedied we were ushered into an attic room which reminded me of a nursing home bedroom. It smelt old and dingy and the window was locked with a chain (surely contravening fire safety regulations). There was hardly any tea or coffee, loo roll and the "ensuite bathroom" was separated by a sliding door which did not close fully. Our room looked over a very unattractive view of the kitchen vents which also contributed to the bad smells emanating into the room.
We then went down to have some food and being a Sunday opted for a carvery which consisted of burnt yorkshires and cold vegetables. Breakfast was no better particularly after waiting nearly half an hour for a greasy sausage, cremated bacon and solid egg. We ate breakfast in town for the remainder of our stay.
The staff were rude and unhelpful for the majority of our stay and we found them so unapproachable that instead of asking for our tea etc to be replenished we bought our own just to avoid the sighing and disapproving attitude which greeted us nearly every time we spoke to them.
The whole hotel seems to be run by a minimal amount of people who lack the experience of running a hotel. I think the Beechwood is suffering from a bit of an identity crisis. Instead of being a good B'n'B or a well run pub it tries to be everything all at once and fails miserably. The whole place is populated with the locals on a Sunday leaving the service to the paying hotel guests with much to be desired. But then again, this poor service continued well into the week, so a big Sunday carvery rush is not the real excuse whereas bad management, bad attitude and just not being bothered really is the root of the problem
On the plus side, probably the only one, the beds were very comfy.
Will not be staying again. Ever. May as well have booked into Fawlty Towers.
- Official Description (provided by the hotel):
- Planning a visit to York? Whether it's for business, renowned retail therapy or sightseeing, the family-run Beechwood Close Hotel is the perfect location for your stay. Just a 20 minute walk from the historic city centre, with frequent bus services outside the door and the railway station easily accessible, the Beechwood Close Hotel is set in attractive gardens in the charming Clifton area. Individual and independent, the hotel has 14 comfortable and well-appointed en-suite bedrooms including singles, twins, doubles and family rooms. All have digital flat-screen televisions with Freeview, hairdryer, iron and ironing board and a well-stocked hospitality tray. There's free wi-fi and plenty of complimentary parking for guests, a cheerful bar and a licensed restaurant, offering a wide choice of dishes with a modern British twist. A warm welcome awaits at this family and pet-friendly hotel and husband and wife team Wayne and Clare McLeod, both York born and bred, are ideally placed to offer guests real insider knowledge about their stay in the city. ... more less
- Reservation Options:
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- Also Known As:
- Beechwood Close York
- Beechwood Close Hotel York/Clifton