During our stay there was no obvious manager or owner in evidence which in our opinion led to the following faults:-
1. Despite being told about a nut allergy when booking the hotel and again when ordering the meal, a starter came out with pesto on the plate. On querying with the waiter I was told "you must not eat it" and then the waiter started to walk away. I had to call the waiter back to ask for the plate to be removed and redone. DANGEROUS AND UNACCEPTABLE.
2. We were not advised when booking this hotel that there would be an event on. There was a very loud rock band playing at a large function. A member of staff said to us the music would stop at 11pm. At 11.15 pm we complained and were told it was the last song, but it wasn't. We then had to endure people trying to vomit under our bedroom window and people eventually leaving noisily about midnight.
3. Breakfasts very poor. They served off orange juice and the eggs were overcooked. We were given 4 half slices of toast for 3 people.
4. On another night there was another party which resulted in very merry party-goers in fancy dress using the formal dining room as a corridor.
5. There was a 20cm rip in the duvet cover. The floor tiles in the bathroom were not securely fixed and there was no safely mat in the bath. This typifies the lack of attention to detail.
6. Apart from the young waitresses at breakfast, the staff were generally off-hand and disinterested. One complained about the party herself and that she was in for a late night.
This is a crying shame as the building is beautiful , the views are stunning and the quality of the cooking at dinner (nut allergy issue aside) was good. The hotel is in desperate need of a good manager. Having read other poor/ terrible reviews on this website it is clear that some of our issues have previously been raised and it would appear that nothing has improved.Will not be returning.
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- Also Known As:
- Peterstone Court Brecon
- Hotel Peterstone Court
- Peterstone Court Hotel Llanhamlach, Wales