We have stayed here around 3 times when we go and visit family in Middlesbrough. We have always had a good experience and found the hotel very good value for money. It is quite large and in a nice location in Middlesbrough though not near the town. The rooms come in two grades - refurbished and unrefurbished - obviously the latter being cheaper. We have stayed in both and although the refurbished rooms are nicely decorated, the unrefurbished rooms are OK too. The price includes breakfast and the food was excellent every time we've stayed - a great choice of cereals, toast, cooked English breakfast and drinks. There is a car park and the hotel is straight off the dual carriageway which makes things easy. The downside however, really revolves around the attitude of some of the staff. This is disappointing as courtesy and flexibility cost nothing, it shouldn't matter how cheap the rooms are! We arrived at midday after a 5 hour drive - the check in time was 1pm. We were immediately told that the room "probably" wouldn't be ready. The man on reception did not check with anyone and immediately stated that check in isn't until 1pm so we could wait. Yes, strictly speaking, check in isn't until 1pm but I have never stayed anywhere where they rigidly stick to this and aren't able to be flexible. I suspect it was to entice us to spend money in the bar. We had a family occasion to attend so didn't return to the hotel until around 6pm. I later found out that our room was actually ready first thing in the morning as my brother was shown it when he went in to enquire about a family room. He did not like the room and decided to go elsewhere. I know we were in the family room despite booking a double room because we had a locked adjoining door in our room through which we could hear every word/movement from the person next door. This meant we had to move rooms at around 1am as we had no privacy whatsoever, and neither did the occupant next door - unbeknownst to him we had heard every word of his telephone conversation. This was an unrefurbished room but it didn't even have lamps. The staff in the restaurant are a mixed bunch - some really friendly and helpful and some arrogant and surly. Thank God for a lovely young lady on reception who was very welcoming and also the night receptionist/manager who moved us into a different room, with no fuss doing whatever he could to make it easy for us. We probably will stay again because the positives outweigh the negatives but it's hard to understand how some businesses would lose good customers for the sake of good service which doesn't cost them anything.
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- Also Known As:
- Marton Hotel And Country Club
- Marton Hotel & Country Club Middlesbrough