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“Well located, good value”

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Auckland Harbour Oaks
Ranked #186 of 294 Speciality Lodging in Auckland
Reviewed 10 June 2014

I stayed in this hotel February 2014 with 3 other people in a 2 bedroom apartment.

Pros;
- Good location, close to harbor, main street, shops and supermarket
- rooms are large, I had a two bedroom apartment with 3 other people and was spacious
- good heating
- Great views of the harbor
- Friendly staff
- Good value when they have specials,

Cons
- pool was out of service
- small gym
- near some backpackers and strip clubs - this may not appeal to some people but remember it was in a central location and did not feel seedy.

Conclusion
Overall this hotel served its purpose, I would recommend it to families or groups of friends.

Room Tip: harbor view
  • Stayed: February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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2  Thank top_hat_society
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Udai S, Director of Sales at Auckland Harbour Oaks, responded to this reviewResponded 23 June 2014

Dear Valued Guest,
Thank you for taking the time to review Auckland Harbour Oaks. We are pleased to see that you enjoyed the facilities offered with the neat and tidy apartment style accommodation. The excellent location has the proximity to just about everything downtown Auckland has to offer!
Please keep in touch with us direct so we can provide you with our best rates for your return. Also, will ensure you will enjoy the heated pool in your next visit.
Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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353 - 359 of 655 reviews

Reviewed 4 June 2014

The hotel features a very central location close to the waterfront, and if you stay in the upper section of the building – say, the fifteenth floor – the view is breath taking. The room was spacious and clean, the kitchenette even offered a dishwasher and the bathroom a washing machine and a dryer. The staff was friendly and the room service effective – well done, one can't go wrong here.

  • Stayed: June 2014, travelled as a couple
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Thank 5months2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Udai S, Director of Sales at Auckland Harbour Oaks, responded to this reviewResponded 23 June 2014

Dear Valued Guest,
Thank you for choosing Auckland Harbour Oaks for your recent stay in Auckland. I was delighted to read that you had an enjoyable time at our hotel. It was a pleasure to have you as our guest. We appreciate your nice feedback on our staff who look forward to your return visit.
Please stay in touch direct as we can provide you our best rates always.
Regards

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Reviewed 4 June 2014

Terrible stay in room 7b. No view, can't flush the toilet without breaking bones in yours hands and or fingers. It was cold at times and we got very little sleep due to the noise below, the drunk trade and traffic. Doors slamming at all hours. Our bathroom basin was blocked on arrival and the shower fluctuates in temperate to the point of being scolded. It is very central however and handy to everything, but there are a lot of other hotels/apartments around here so check them out first.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
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Thank Polistyrene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Udai S, Director of Sales at Auckland Harbour Oaks, responded to this reviewResponded 23 June 2014

Dear Guest,
Thank you for your feedback and please accept my sincere apologies that your experience was less that top notch. All feedback is used in assisting us to improve future guests’ experiences through your observations. I would love to have you come back and give us another chance to prove that this is not usual for our hotel. Do not hesitate to contact me directly on feedback@vrhotels.co.nz if you might reconsider staying with us again in the future so I can ensure you a more comfortable stay.
Regards

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Reviewed 26 May 2014 via mobile

Stayed in room10A
Good points:
Seems clean, staff friendly and helpful.

Bad points:
Everything looks done cheaply.
Vertical blinds in lounge have segments missing(broken off)
TV is tiny and analogue only, no suitcase stand, no shelf, ledge or soap holder in shower so only place to sit soap is on the floor of the small shower base (don't underestimate how annoying this is). The toilet is extremely difficult to flush as the 2 flush buttons are very stiff. I'm a strong guy and found it very difficult. I can't imagine how a woman or child would successfully manage to flush it. The seat is also narrow and uncomfortable. The shower temperature varies wildly from cool to scalding hot depending on other hotel guests using the water. The bed was very soft and i'm guessing old and i didn't sleep comfortably, also because of how the 2 small mattresses join together in the middle, the middle of the bed is extremely uncomfortable. Upon peeling back the sheets a urine stain was revealed but i suppose that's par for the course with an old mattress. There is also nowhere to put a suitcase in the bedroom due to lack of space, so you have to keep it on the floor in the lounge.
The location is surrounded in strip clubs and brothels.
Overall i felt the negatives outweigh the positives. From speaking to staff it seems like many of the the issues mentioned here are consistent throughout the property. This was my first trip to NZ and next time I'll book elsewhere.

Stayed: May 2014, travelled on business
Thank Simoneales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Udai S, Director of Sales at Auckland Harbour Oaks, responded to this reviewResponded 27 May 2014

Dear Guest,
Thank you for your feedback. All feedback is used in assisting us to improve future guests’ experiences through your observations. I would love to have you come back and give us another chance to prove that this is not usual for our hotel. Immediate mprovements will be made with a few units. Do not hesitate to contact me directly on feedback@vrhotels.co.nz if you might reconsider staying with us again in the future so I can ensure you a more comfortable stay.
Regards

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Reviewed 26 May 2014

I stayed here in a 2 bedroom apartment as I attended a concert nearby.
Got up to the apartment and thought it was great, the view from the balcony was lovely, although balcony was abit narrow.
Main disappointment would be the sinks, both in the bathroom and the kitchen. There wasn't a drain in either, just a big dark tunnel like hole. Also the shower floor didn't look clean and when the water was coming out of the hose it was hosing all over the place.
One room had 2 power points but neither of them worked.
Also no restaurant inside the hotel is abit disappointing but viaduct isn't far from here, good location
Other than that, the hotel did the job while I was there for the night.

Room Tip: I was on level 17 and that had a nice view of the harbor, there was also some construction going on...
  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank angela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Udai S, Director of Sales at Auckland Harbour Oaks, responded to this reviewResponded 27 May 2014

Dear Valued Guest
I am glad you enjoyed the location great views and, all that the apartment offers as compared to a traditional hotel that offer smaller rooms at higher prices. Thank you for taking the time to write this review. Maintenance department have been alerted to concerns you raised. We do have specially arranged discount vouchers for cafe's and restaurants for our guests. Please stay in touch direct as we hope to welcome you back at Auckland Harbour Oaks with our best rates.
Regards

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Reviewed 24 May 2014

But we will stayhere again. Very comfortable bed which made for a good night sleep. No air con only windows and balcony doors that open which I prefer much more. So there were a few things that I had to tell reception about before we left like, bulbs not going in bed side lights , plug missing on the iron which meant water spilled as you ironed your clothes. Burn mark on the electric fan heater (which made u think it was unsafe to use) and mould on the bedroom curtains. These little things did not spoil our stay. Asked for two extra pillows and they were delivered to our room while we were out . We stayed in a one/two bedroom unit with nice couch and tv area with views over looking Auckland Harbour and beyond (FAB). It was a two mintue walk to the trains and an extra two minutes to the Harbour Ferries and about 7 to 10 mintues walk (depending on foot wear) to Vector Arena . We walked there and back to all these places and we were right in town for lots of eating places and shopping. We paid extra for the parking which was secure and right under the building. Yes it does have some permanent residents at this establishment. Stayed two nights. We did not check out the gym or the swimming pool. 25H

  • Stayed: May 2014, travelled on business
    • Value
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Thank Theresa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Udai S, Director of Sales at Auckland Harbour Oaks, responded to this reviewResponded 27 May 2014

Dear Valued Guest,
Thank you for taking the time to review Auckland Harbour Oaks. We are pleased to see that you enjoyed the facilities offered with the apartment style accommodation. The excellent location has the proximity to just about everything downtown Auckland has to offer! We do have travelers who choose us for longer stays to enjoy the convenience. The housekeeping and maintenance departments have since rectified points you brought to our notice.
Please keep in touch with us direct so we can provide you with our best rates for your return.
Regards

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Reviewed 20 May 2014

The location is great, also close to Queens Street so that you can get plenty of restaurants nearby the hotel. You can catch the Airport Bus within less than 10min by walking from the Hotel. Although room is a bit small but it’s clean. Having kitchenette facilities including washing & dryer is an extra bonus. Very good Wifi signal. Hotel staffs are friendly and helpful.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Suee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Udai S, Director of Sales at Auckland Harbour Oaks, responded to this reviewResponded 21 May 2014

Dear Valued Guest,
We are so glad to see that you embraced what we offer here at our property. Great rooms, Great price, Great location – there are no properties in Auckland that can match what we offer with complimentary Wi-Fi. We take immense pleasure in being able to serve our guests every day and enjoy what we do.Thank you and please stay in touch with us direct so we can offer you our best rates for your next stay.


Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Auckland Harbour Oaks

Address: 16 Gore Street | Auckland City, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #186 of 294 Speciality Lodging in Auckland
Price Range: £77 - £227 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Auckland Harbour Oaks 4.5*
Number of rooms: 90
Official Description (provided by the hotel):
The tallest apartment tower in New Zealand - 4.5 Star Qualmark Rated. Auckland Harbour Oaks offers Auckland CBD apartment style hotel accommodation with sweeping views of the harbour and city.New:* GYM Access* Pool Access* Complimentary 1 hour free broad-band internet per night purchased (up to 250mb). The emphasis is on style and comfort at an affordable price. ... more   less 
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Also Known As:
Auckland Harbour Oaks Hotel Auckland Region

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