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“Worst hotel. There are far cheaper yet better options in the area.”

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Kyriad Toulon Est - La Garde
Ranked #1 of 1 Hotels in La Garde
Aix-en-Provence, France
Level 4 Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Worst hotel. There are far cheaper yet better options in the area.”
Reviewed 24 May 2014

I stayed here with my partner 2-3 weeks ago. My partner had a hockey tournament here and this hotel seems to be close to the patinoire/ice rink. Another reason why we stayed here is because it had air conditioning and a pool plus it had the toilets inside the room unlike hotel f1 where my partners team mates where staying in. We arrived in the afternoon and saw that the pool had no water and was disappointed about it. I think they only have it functional during summer. The reception was small and had low ceilings and a lil dingy reminiscent of a 3rd world motel. There was a couple before us so we had to wait to be checked in. The receptionist seemed to take here time and even answered phone calls before attending to us. She gave us an old key and directed us to the elevator. The elevator is small and seemed dangerously old. The hallway leading to the room was dark and creepy and smelled musty. The room which was located on the first floor was small and adequate but surprisingly clean. As the game was to start in 30 minutes, we just dropped our bags and went out. We got back to the hotel around 1am and was surprised that the entrance was locked and the receptionist was nowhere to be found except for a note that said to call the landline. We had to wait for at least ten minutes before the receptionist arrived and opened the doors for us. We were so tired so we headed to the room. It was sweltering hot that night so i decided to turn on the airconditioning but couldnt find the remote control or the power button. There was none so i called the receptionist. She spoke no english so after 5 minutes of trying to explain to her what i needed, i gave up and had my partner talk to her in french instead, she said the remote should be in the room and there was nothing she can do. It was pointless to argue so we just put up with the heat. There was only one window in the room and it was facing the highway. I was hesitant to open it at first as i was concerned that someone might go in thru it but due to the unbearable heat, i opened it halfway. Immediately after opening the window, the noise from the passing cars on the highway was blasting inside the room. To cut it short, we were not able to sleep and my partner had several games to play the next morning and didnt get enough rest as needed. We checked out and raised our concerns to the receptionist. She didnt seem to care and told us that the lady in the reception last night didnt know and was wrong about the remote. Then she proceeded about the hotel not switching to aircondition mode yet and they cant just turn it on for one guest. We feel like she is just giving us excuses as the room had a split type ac and was not centralized at it had its own vent just outside the window. But she just shrugged us off and was unapologetic. When we met with the other people in the team, they told us that hotel f1 had a centralized ac which was turned on and that they had a good rest. Their hotel was 3x cheaper than this hotel. Bottomline, it is not worth the money for the inconvenience and service you get from this hotel. If you need to stay in the area, there are far better and cheaper options. Stay away from this crappy hotel.

Room Tip: Dont stay here at all
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ralph G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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160 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Any
English first
Trondheim, Norway
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 January 2014

For me, the location was very good because I needed to be close to the university. The staff were very nice, and the hotel room was clean, if not luxurious. What pulls down the score for me is that the bed was not very comfortable, and it was too short (I'm 177 cm, and my toes were sticking out if I tried to lie on my stomach), and the free Wi-Fi was so slow it took minutes to load a single web page. If I was there on holiday, with family or friends, it wouldn't bother me that much, but being there alone for work, it was rather frustrating.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Kyriad.com - Louvre Hotels Group

Helpful?
Thank mal_sle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lyon, France
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 June 2012

Efficient staff, they give you the explanations you need
Good breakfast, early in the morning

Room Tip: Ask the room at the 1st floor, with a view above the swimming pool, quite sunny at the end of the da...
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  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cath_Ollagnier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kyriad Toulon Est - La Garde

Property: Kyriad Toulon Est - La Garde
Address: 10 rue Claude Rouget de Lisle, 83130 La Garde, France
Region: France > Provence-Alpes-Cote d'Azur > Var > La Garde
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in La Garde
Price Range (Based on Average Rates): £
Hotel Class:3 star — Kyriad Toulon Est - La Garde 3*
Number of rooms: 38
Reservation Options:
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Also Known As:
Kyriad Toulon Est - La Garde Var, France

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