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“excellent”

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Westin Wall Centre Vancouver Airport
Ranked #5 of 23 Hotels in Richmond
Certificate of Excellence
Vancouver, Canada
1 review
“excellent”
Reviewed 24 March 2014

thank you krista Hanson for such wonderful customer service - this review is a couple months late but I wanted to let you know that I was impressed with the service and everything about the hotel. my room was beautiful - modern and very clean!! the restaurant was perfect for breakfast and dinner. the eggs benny was a favorite!!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tammy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WallCentreHotels, Guest Relations Manager at Westin Wall Centre Vancouver Airport, responded to this review, 27 March 2014
Dear Tammy L, we kindly thank you for taking the time, even after 2 months, to review your previous stay with us. We appreciate your feedback and all the positive words you have communicated regarding our exceptional customer service. Please be assured that we have forwarded your praise to our management team; what a joy. You are more than welcome about the beautiful guestroom at The Wall Centre; nothing less than the best for our loyal guests at any given time. Thank you once again for your 5-point rating Tammy L and we are looking very much forward to your return very soon.
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840 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (181)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Vancouver, BC
Level 4 Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 21 March 2014

This airport hotel was very new, very quiet, had very comfortable beds, nice bathroom, etc. I had no complaints. Well, one small one! our $15 parking fee had a final charge of $19.06. Not sure what tax rate that is! We got a good rate through the "anniversary special" advertised on their website. But anyhow, it was very quiet, despite being so close to the airport. I also really liked the modern keycards and security. Recommended!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank regiemino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WallCentreHotels, Guest Relations Manager at Westin Wall Centre Vancouver Airport, responded to this review, 27 March 2014
Dear regiemino, thank you kindly for taking this opportunity to post your very positive experience at The Wall Centre on our TripAdvisor portal. It is wonderful to know that your time spent with us has been to your complete satisfaction; providing you with all the comfort needed. Thank you for your recommendation concerning our Heavenly bed and the very modern bathroom within our guestrooms. It was our pleasure to have welcomed you to the hotel and please do not hesitate to contact us at gm@wallcentre.com upon your next travels.
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Kelowna, Canada
Level 5 Contributor
66 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 20 March 2014

This is a fabulous hotel, arrived after mid night and the staff was very friendly and accommodating. Bed was sooo comfortable, room quiet, just a perfect hotel. I would recommend you stay here anytime.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fancynancy28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WallCentreHotels, Guest Relations Manager at Westin Wall Centre Vancouver Airport, responded to this review, 25 March 2014
Dear fancynancy28, thank you kindly for your positive feedback and describing all the wonderful impressions you have collected while recently staying with us. We are delighted about the friendly atmosphere you have come across and that our Heavenly Bed has been so comfortable for you to rest well. Your input is always of importance to us and we thank you for taking the time to post on our TripAdvisor portal. Safe travels.
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Nanaimo, BC
Level 4 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 16 March 2014

This hotel has nice clean rooms. Wasn't crazy about the bathroom as there's no counter space for you to use while getting ready in the morning. The biggest thing that this hotel is lacking is customer service. Checkin was average, but definitely not warm & welcoming. We weren't offered an internet password when we checked in & phoned down to get it. We booked a park & fly rate, and weren't offered any information on the courtesy shuttles to the airport and ended up going down to the lobby to talk to them about shuttle times. The girls at the front desk were okay, but there is no warmth or initiative taken. This is a decent hotel, but could be a lot better if that was changed. We stayed at another SPG property last night - Four Points in Langford and these guys could sure take lessons from the staff at that hotel. It was a night & day difference! Lots of airport hotels in the area. Next time I would pick a different one.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 13Beachbunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WallCentreHotels, Guest Relations Manager at Westin Wall Centre Vancouver Airport, responded to this review, 20 March 2014
Dear 13Beachbunny, thank you for submitting your suggestions and commenting on your latest stay at The Wall Centre. Our guest's feedback is of significance and we very much regret to hear about your disappointing service encounters and that you were not received with a warm welcome. We sincerely apologize for any inconvenience that occurred throughout your stay and have initiated all necessary actions in order to take further action. Thank you for your patience and please do connect with us at gm@wallcentre.com in order to discuss further details of your stay experience.
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Victoria, Canada
Level 6 Contributor
175 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 16 March 2014 via mobile

This was a great choice for our stay overnight before we caught a 6am flight the next morning. Friendly staff upon check in and a great meal the evening of check in at the restaurant. The room was well appointed and spacious enough for our family of 4. Nice bathroom as well. Pool area indoors was a bit of a hike from our room, but not a big deal. Great comfy beds. Felt very comfortable here, would stay again if we catch another flight from Vancouver.

Stayed March 2014, travelled with family
Helpful?
Thank mum2twingrls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WallCentreHotels, Guest Relations Manager at Westin Wall Centre Vancouver Airport, responded to this review, 20 March 2014
Dear mum2twingrls, thank you kindly for taking the time to submit your review and providing us with all the wonderful details of your most recent stay with us. We are overjoyed to hear about your very pleasant check-in experience and that everything has been to your complete satisfaction. We very much welcome your recommendation of our apron restaurant; everyone will be so delighted about all the positive experiences that you and your family have come in contact with. Thank you for staying with us at the Wall Centre and safe travels back home.
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Ajax, Canada
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 March 2014

My company held 3 days of small group meetings, followed by a large one day conference at the Westin Wall Centre in early March. We had about 12 people staying at the hotel for the duration of the events. Everything was, in a word - Excellent!

This is clearly a hotel designed for business. Fairly close to the airport (though incredibly well sound-proofed), the hotel has amazing meeting and conference facilities. The staff are very professional, courteous, and attentive. The food at all meetings and the conference was delicious; a little bit more than we would usually pay, but worth it. Even the sales and catering contacts who helped plan the events were very helpful and quite obliging to our special/specific requests. Our company staff were very pleased with all the arrangements, as were the local meeting and conference attendees. One small hitch was a non-operational printer at the business centre (which we were told was 'outsourced' and therefore the problem could not be fixed right away - not a good excuse for a business hotel unfortunately, specially as the reception desk could not suggest an alternative).

The hotel rooms were quite spacious, clean, and very modern. In fact the whole hotel had the sense of a fairly new and well maintained building. The beds are very comfortable, and the rooms nicely quiet at night allowing for a peaceful night's sleep between meetings. The fitness centre was a little small, but had the necessary equipment, and many of us used it during the stay and were more than satisfied. There is a small restaurant on site with a limited menu, but the room service menu seemed more extensive.

The hotel is near a busy part of Richmond, so not exactly in a scenic location for walks etc. That said there is a sky-train station within a short walk, allowing people easy access to downtown Vancouver.

I would highly recommend this hotel for business meetings, conferences, etc. One of the best experiences we have had in the Greater Vancouver Area.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank canadianwizard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WallCentreHotels, Guest Relations Manager at Westin Wall Centre Vancouver Airport, responded to this review, 20 March 2014
Dear canadianwizard, thank you very much for providing us with your feedback and describing your latest experience at the Wall Centre as simply excellent; and one of the best you have encountered within the Greater Vancouver surroundings. We appreciate your positive words and are glad we were able to assist you with all the special attention you required throughout your meeting/conference. It has been wonderful to have you stay with us and we do hope to see you again.
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Seahouses, United Kingdom
Level 5 Contributor
80 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 13 March 2014 via mobile

The hotel was booked by my company for a resent visit. The hotel would have been fine for the first night next to the airport but unfortunately it was for 7 nights. The good points first - the bar and restaurant staff were great, breakfast was always good quality. I only ate there once on an evening and the food was ok. Front desk staff were all ways happy to help.
The bad points - noise its near an airport and its on the flight path there's a busy road right outside and the noise is made much worse due to the traffic crossing an old railway track just outside. I was told that my room would only be serviced every third day and I would receive a $5 voucher first this unfortunately my room was never serviced the whole time I was there despite numerous requests. As previous reviews have stated it's the hotel is in an area currently under development with very little nearby the only plus side was the Boat House Restaurant across the road.

Stayed March 2014, travelled on business
Helpful?
Thank skywrap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WallCentreHotels, Guest Relations Manager at Westin Wall Centre Vancouver Airport, responded to this review, 14 March 2014
Dear skywrap, thank you kindly for commenting on your recent experience at The Wall Centre and pointing out your concerns regarding our customer service. We really appreciate your feedback as it provides us with an opportunity to become even better at realizing lasting memories for our loyal guests. Please accept our apologies for the misunderstanding with our housekeeping services. You are absolutely right that a request for a cleaning every three days should have been honored. At your convenience skywrap please contact us at gm@wallcentre.com in order for us to connect with you directly and answer any further of your questions. Thank you for your patience.
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Additional Information about Westin Wall Centre Vancouver Airport

Property: Westin Wall Centre Vancouver Airport
Address: 3099 Corvette Way, Richmond, British Columbia V6X 4K3, Canada
Phone Number:
Region: Canada > British Columbia > Richmond > Bridgeport
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Richmond
#5 Family Hotel in Richmond
#5 Business Hotel in Richmond
#7 Romantic Hotel in Richmond
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Westin Wall Centre Vancouver Airport 4*
Number of rooms: 188
Official Description (provided by the hotel):
Our hotel is located just 4 km from Vancouver International Airport, making it convenient for you to travel with ease. At Westin, you're taken care of with complimentary transportation to and from the airport. Richmond’s lively shopping and business sectors will keep you entertained locally, but you may also wish to travel to downtown Vancouver, which is just a quick ride on the Canada Line rapid transit system, located minutes from the front door of our Vancouver Airport hotel. After a long day of exploring Richmond, re-energize in the WestinWORKOUT® Gym or swim a few laps in our indoor, heated pool. Then unwind in one of our 188 modern guestrooms or suites featuring our Westin Heavenly Bed® and signature bedding. ... more   less 
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Also Known As:
Westin Wall Centre Vancouver Airport Hotel Richmond

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